We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Dignity Health Yavapai Regional Medical Center has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dignity Health Yavapai Regional Medical Center

              1003 Willow Creek Road Prescott, AZ 86301

            • Dignity Health Yavapai Regional Medical Center

              YRMC Del E. Webb Outpatient Center, 3262 N. Windsong Drive Prescott Valley, AZ 86314

            • Dignity Health Yavapai Regional Medical Center

              7700 E. Florentine Road Prescott Valley, AZ 86314

            Business ProfileDignity Health Yavapai Regional Medical Center

            Hospital
            Multi Location Business

            Contact Information

            1003 Willow Creek Road

            Prescott, AZ 86301

            Visit Website
            Email this Business
            (928) 445-2700

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 82

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This is a hospital with multi-locations.

            Business Details

            This is a multi-location business.

            Find a Location

            Dignity Health Yavapai Regional Medical Center has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Dignity Health Yavapai Regional Medical Center

                1003 Willow Creek Road Prescott, AZ 86301

              • Dignity Health Yavapai Regional Medical Center

                YRMC Del E. Webb Outpatient Center, 3262 N. Windsong Drive Prescott Valley, AZ 86314

              • Dignity Health Yavapai Regional Medical Center

                7700 E. Florentine Road Prescott Valley, AZ 86314

              Location of This Business
              1003 Willow Creek Road, Prescott, AZ 86301
              Email this Business
              BBB File Opened:
              1/22/1996
              Years in Business:
              82
              Business Started:
              4/1/1942
              Business Started Locally:
              8/26/2008
              Business Incorporated:
              4/1/1942
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Yavapai Community Hospital Association
              • Yavapai Regional Medical Center
              • Yavapai Regional Medical Center - East Campus
              Related Businesses
              Business Management
              • Mr. Anthony Torres MD, President/CEO
              • Mr. Roger Dubin, Director Marketing
              • Ms. Tracey McCollum, Chief Nursing Officer
              • Ms. Cynthia Booth MD, Chief Medical Officer
              • Mr. Jeremy Murdock, Chief Operating Officer
              Contact Information

              Principal

              • Mr. Roger Dubin, Director Marketing

              Customer Contact

              • Mr. Anthony Torres MD, President/CEO
              • Mr. Roger Dubin, Director Marketing
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/29/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I keep receiving 2 bills from **** -Dignity Health for what I believe were physical therapy sessions. The first bill is statement# ********* for *******, and the second bill is statement #********* for *******. I have called the **** billing helpline ************ multiple times for resolution and they tell me my insurance(HMA) has rejected these claims. .My insurance has no record of **** sending them these claims to them. I would like **** to contact my insurance directly and rebill these claims. I also noticed that **** billed these claims for a date range(wrong) instead of the individual sessions(right).
              Read More
              Read 5 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Diedre C

              05/20/2024

              My name is ************************* I was admitted to YRMC west May the 2024 to room 317 the bed wasn't made so the nurses made it when I was in the bed I looked at the bed rail on the upper right side of the bed and there ead blood on it and I picked up the call light to call the nurse and there was blood on the call light then I turned my head alittle to the left and there was also blood on the left side bed rail! It make me sick! The nurse came in and saw it and moved me to room 302! I think people should be compensated for having to go through that and I pray I don't catch anything from touching the call light with blood on it! Very discuss ting!

              Dignity Health Yavapai Regional Medical Center Response

              05/31/2024

              The event was reviewed and immediate resolution was implemented once the concerns were identified, with the patient being moved from rm 317 to rm 302. Standard operating procedures when cleaning and preparing the room for a new patient were re-emphasized with the appropriate to staff as a reminder.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.