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Find a Location

San Tan Rentals has 1 locations, listed below.

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    Business ProfileforSan Tan Rentals

    Rental Service Stores & Yards

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    25851 S. Power Rd. #3, Queen Creek, AZ 85142
    BBB File Opened:
    5/23/2011

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/28/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    I went to rent a manual trencher they gave me some giant one that wouldn't even fit through the gate of the home we'd be working on. Never even turning the machine on and only having the machine on the trailer for less than an hour. They took my entire amount $209.04 and wouldn't refund a *****. This was their mistake and when I spoke to the girl there she admitted that and said I would be fully reimbursed because they can tell we never even turned on the machine. But when my guy went to return they absolutely said they wouldn't refund the money. There are no signs saying this nor did they tell me on the phone. What they did was absolutely wrong. They took advantage of my guy and my company. Now I am out $209.64 Which is $7.07 over what the **** was because they call it a non- cash adjustment. Also never told about that.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    John F

    1 star

    09/20/2022

    We rented the 210 **** Deer. The young man dropped it off Thursday 9/1/22 at noon. Didn't go over the equipment with me. He just pulled it in the yard with the front and parked in the Palo Verde tree took pictures had me sign papers and left. Fuel was down 7.5 gal. hour of running had to add def. Seen front end was damaged. We were given 24 hours of time to use on the meter. We were told it would be $38 each hour over. For 4 hours over we were charged over $400. Plus they charged us around $1000 for front end damage they sent me pictures of the tractor here on the property without showing front end. And pictures of somewhere else that showed the front end. There was time difference between the two different properties where the tractor. We give ***** and his business San Tan Rentals 0 stars. If you ever rent anything from them make sure you stop the guy and go over the equipment. Video everything so you have back up.

    San Tan Rentals Response

    09/21/2022

    Pictures tell a thousand words also the **** deere gps that is installed on the machine tells us how much fuel is used what the hours are when it needs fuel and or def your contract states exactly what you were told about 8 hours on the machine in a 24 hr period as well as responsibility for damages.

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    Better Business Bureau Serving the Pacific Southwest

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