5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from kevin w
1 star08/10/2024
Just don't use this company. I'm at a loss after dealing with them when my AC of less than 1 year old has failed. One tech apologized and said "you got a lemon." It's 110 outside and I've had no AC for three days now. And, what is my recourse? I posted on yelp, but is that really going to do anything? The facts suggest "no". Buyer beware. I am truly amazed at this lack of service and honesty.Review from Jamie C
5 stars07/04/2024
They did a great job installing my new ac unit and were very polite. Would recommend.Review from Alvin H
5 stars06/18/2024
Tech shows up 8: 30 am began work at that time put in framework to install a c unit at that that time they had the ac unit with them said the truck would be there to take down the old ac unit truck was here at 10:30 am it about 15:00 minute to take down the old ac and put up the new a c unit i ask how much longer it would be was told it be done, and going by 1:30 pm everything i was told happen just the way they said wasted no time did not take a lunch break must drink a barrel of water but kept at it till done clean up the mess very Professional done show me how to use the thermostat good job i take my hat off for them it was done in 2 days yes i would call them againReview from Lisa N
1 star05/17/2024
Tech came 5-9-24 didnt even have a screwdriver. We had to call them back on 5-14-24 to see when tech would come back. 5-15-24 told us would have tech not until 5-16-24. That tech cut hole in wall and dropped the drywall behind the wall. Said it was approved so not his problem or expense. The lack of customer service, tech knowledge, and being careful is unacceptable.
Larson Air Conditioning Response
06/28/2024
**** is the occupant who was not financially responsible nor able to make decisions for repair recommendations. The repair needed was for pre-existing components, not related to the equipment we installed. Disclaimers are always provided on repair recommendations when drywall penetrations are needed. We agree, a technician should never ask a homeowner to borrow a tool. We strive for 5-star service always and apologize for any inconveniences. We look forward to connecting with yourself and the landlord to ensure we come to mutual understanding, fair agreement, and take steps necessary to avoid this from happening in the future.Review from Joy C
5 stars09/09/2022
I was hit with the need to replace my AC unit at my AZ home while living in CO. This can be unsettling when you aren't present to see and talk to people. The folks at Larson provided pictures and were available to answer all of my questions. They assign a Project Manager, and I think that made the difference for me. You have one point of contact who was easy to reach. AND, once the contract was signed they installed in 2 days.Larson Air Conditioning Response
09/12/2022
Amazing Joy! We appreciate you sharing about your recent Trane Heat Pump System Installation with our team. We will be sure to recognize everyone that helped at our team meeting. We do value our customers deeply and ensuring they have exceptional experiences with every interaction, is priority #1. We know you will LOVE your new Trane System. We look forward to always being your go-to Comfort All Star Team!
Customer Review Rating
Average of 5 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.