ComplaintsforMyplane.com Inc

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a few items including a Bose headset and sent in a price match request. When I placed the order, there was no shipping charge. Later, they denied my price match request because **** items are excluded from price matching. Apparently, it was listed on their website and I missed that part. My bad. Fair enough. I asked them to cancel the Bose headset from the order and they did. Later, I realized they added shipping charges to the rest of my order without informing me. When I called, they told me it happened because the Bose headset was cancelled. But, I was never informed about the shipping charge kicking in. I asked for the shipping charge to be refunded but they wouldn't. A manager called me and apparently he discussed it with their senior management and a refund for the shipping charge wasn't approved.

  Business response

  06/26/2024

  A refund was issued.

  Customer response

  06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  -Submitted a product for consideration by their new product submission **** over a month ago. Per their instructions, if I wanted the product to include a return shipping label. Which I did.- emailed two weeks ago inquiring the status of the submission and if not selected the status of the return. No response - emailed them a second time a week ago (from a different email in case the first email went to junk). Once again no response. - called two days ago and talked to a gentleman, explained the events and was toldthat product submission person is not here but someone will contact you before the end of the day. Again, no response.-at this point I dont care if they choose my product or not as I do not feel comfortable with the way they conduct themselves. I jyst want my product back.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  1. On Sept 20 2023, I ordered a Suction Cup Mount for Garmin GDL 50 / 51 / 52 ($63.00) online at mypilotstore.com. I received an order confirmation #*********. I purchased 2-day shipping and paid $18.25 for that shipping.2. On Sept 22 2023, I received the shipment via *** (tracking number 1Z05A93R0247499846) at 2:45 PM.3. On Sept 22 2023, I opened the order and discovered that mypilotstore had shipped me the wrong item (a SXM antenna, not the suction cup mount).4. On Sept 22 2023, I called mypilotstore at appox 4:39PM EST to report the issue and ask for the correct product to be shipped to me overnight (to correct the error on their part - shipping the wrong product). I was told that it would be sent for approval and I would be contacted before the end of the day.5. I was never contacted regarding the shipping of the correct product or the return of the incorrect product between my initial call and Sept 27th. During that same time, I never received a shipment or return label from MyPilotStore.com.6. On Sept 27th at approx. 11:57am EST I contacted customer service for the second time. I was told:a. The correct product has not yet shipped because approval for overnight or 2nd day shipping has not yet been approved. The reason it was not approved was stated as [a] they do not work over the weekends and [b] charts had changed and they were busy. 7 days had now elapsed since I placed a 2-day delivery order.b. They could only ship the correct product standard postage (even though I paid 2-day shipping) and they would be willing to refund the shipping cost.c. After stating that I would like a refund because they did not comply with my order (2-day shipping), I was told that they would not refund my order until they received the product they incorrectly shipped back because of the value of the product. This product was not ordered by me and was mistakenly sent by MyPilotStore to me.

  Business response

  10/10/2023

  A prepaid, pre-address return label was sent to ***************  And, a full refund of $63.00 + ***** shipping = $81.25 has been issued to his **** card. This case is now closed.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They charged my credit card, the headset I returned to Lightspeed got sent back to them . They did not return it to me or did they refund my credit card. Lightspeed has a 60 day trial, they have a 30 day. I called within two weeks stating my concern. Please help I am out $699 and do not have a headset

  Business response

  08/02/2023

  This individual has filed multiple disputes with her credit card company.  Each time one is resolved, she immediately files a new dispute which causes a delay in shipping her the merchandise.

  Until those disputes are resolved in writing to us by Discover, we are unable to ship any new merchandise to her.

  Once the dispute has been resolved, we are more than happy to ship her a new headset.
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered product online. Despite their Ad, the product did NOT work with my item.I called them and they issued an RMA for refund.Product was shipped to them, with tracking, which they received.No credit. Was given to my card . I called them and they confirmed that they received the product back, and to give a few days to process the refund. 2 weeks later, STILL no refund. I email them again, and they say to give them time to start the refund processThey have had their item back for over 2 weeks now, and havent even started my refund !!!!

  Business response

  07/24/2023

  This order - and return - was handled professionally and promptly from start to finish.  Here are the facts.

  1. The customer placed an order on our website on at Sunday, July 2, 2023 at 15:11.
  2. The customer ordered the wrong items for his particular iPad.
  3. The order was delivered to the customer at 1:16 pm on July 5, 2023.
  4.  The customer requested a return authorization on July 5, 2023
  5.  The return instructions were emailed to the customer on July 5, 2023.
  6.  The return was received and inspected on July 18, 2023.
  7   The original charge was $61.09.  The original outbound shipping was $6.71. Shipping charges are non-refundable.  The refund was issued for $61.09 minus $6.71 equals $54.38 to the customer's **** card on July 21, 2023.  

   

  Customer response

  07/24/2023

  I was quoted and CHARGED $4.95 shipping. You stated shipping Actual cost was $6.71.
  The $6.71 you were charge for shipping, minus the $4.95 that I was charged and PAID is a difference of $1.76..NOT the $6.71 that you are shorting my refund !!!

  If what you are saying is true You paid an additional $1.76 for Shipping. I PAID the first $4.95 of the shipping charge.
  Your webpage shipping calculator, that determined and CHARGED shipping costs to me, did NOT mention any discount for shipping ..So I dont know where THAT is coming from .

  So WHY the difference in ACTUAL price to me, here ???? This does NOT add up, to my credit card company, or me !
  NOT to mention MY return shipping fees that I paid !
  Please explain the difference to us..

  Business response

  07/25/2023

  The actual shipping charges are non-refundable upon a returned order. The customer agreed to the return policy during checkout.  The full return policy - and the page where the customer went to request a return authorization - can be found at:

  *********************************************************************

  Calculating Your Refund
  When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs and re-stocking fees. If the return is due to a MyPilotStore error, the return shipping charges will be waived.
  Many times we charge a discounted shipping cost for the original shipment. If you return an item and the outbound shipping cost was greater than you paid, the difference will be deducted from your return. For example, if we charged you $4.95 for shipping and our actual shipping cost was $8.50 we will deduct $3.55 ($8.50 minus $4.95) from the value of the return. If you need clarification on this return policy, please email us at **********************************.
  
  This order was promptly shipped and promptly refunded *************. No further action is needed.
  

  Customer response

  07/25/2023

  The amounts do NOT add up.

  There is ONLY a difference of $1.76 between what THEY claim they were charged, and what I PAID ! NOT the difference between $61.09 and the $54.83  that they refunded !

  They Pocketed the difference...   That is money that should have been refunded to me.  

  I will NEVER do business with this company again, and I am sharing this experience with EVERY aviation and Consumer outlet that I can reach, to let them know of their devious business practices....

  This is nothing but pure THEFT !   And I intend on sharing that with as many people as I can !

   

   

• Initial Complaint

  12/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered 2 ********************* H3331 Ground Support Headset for $638.00 under PS Shipment ********************** Shipped on August 16, 2022, 1st attempt to deliver on August 18. 2022 then, the package was lost.I am calling My pilot store customer support every week, all the time is that they will call me back, but they never call me back.I am trying to resolve the problem with them and get reimbursed because the goods were never delivered, but they tell me all the time that they will get back to me, but they never do..Rgds

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: 5/24/21 $699.00 Paid. Committed a $200 rebate for upgrading from an ADSB Stratus 2S reciever to a Stratus 3, with payment back within 60 days of original purchase. It has been over 8 months since the rebate form and exchange item was sent in.My pilot store.com has not sent me the $200 rebate check, or returned my Stratus 2S. Effectively keeping my original ADSB device AND my $200 rebate check. i.e they got a free $400+ dollar item. The business has done nothing to resolve the problem except ignore my e-mails and return none of my calls/voicemails.Order # ********* Return Authorization: #*****

  Business response

  03/22/2022

  I have reviewed this account and have found the following:

  1.  The original order was placed on May 24, 2021.  
  

  2.  The returned of the previous generation item was not received until July 13th (past the 30 day cutoff).

  3.  An email was sent to Mr. *********** on 7/13/2021 4:48:06 PM notifying him that since it was past 30 days, the credit was issued to his MyPilotStore account for the full $200. 

  4.  Mr. ********* has never placed another order to use that $200 since the credit was issued to him in July 2021.

  We are more than happy to remove his store credit and write him a check in order to resolve this.

  Customer response

  03/22/2022

  I will not accept this response of the business UNTIL I have received a check for the $200 store credit.

  My reason is that I have searched all my previous emails on the week of 7-13-21, and have no record of an email stating a credit was being applied to my in store account. Secondly, if there was such an e-mail, and i never received it for whatever reason, the account I have at MyPilotstore.com lists no such $200 credit.  I have logged on to it, searched my account profile, even put an item in my cart and started though the checkout procedure. No such credit was appearing anywhere. 

  With the previous 8 months of not receiving any return emails or return contact from the business, their track record is poor at best. i.e. untrustworthy.   Therefore, until I actually have received the $200 store credit check that they claim I have, I will not accept this response.

  I will gladly close and end this complaint with a positive ending, (or just remove it completely from the BBB site if such action is allowed) after such action above is completed.  

   

  Business response

  04/05/2022

  we have emailed the customer his credit code that has been sitting on his account since last July.  Please confirm with the customer that he has this code.

   

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I made a purchase of $348.95 which included my payment of shipping costs of $*****. My Pilot Store only refunded me $285.66. They stated in an email they were recouping "their actual cost of shipping", which is making their return policy deceptive. I was never provided an option to pay that much for shipping, otherwise I wouldn't have made the purchase to begin with solely based on high shipping costs. In addition, they didn't even give credit when deducting their costs for the shipping I originally paid for. It took three attempts (phone/email) to get my discounted refund confirmation, which did not say anything about the extra shipping costs being deducted and than an additional week to actually get the funds. This is theft by deception. Telling a customer that it costs only ***** for shipping and then saying it actually costs $63.29 after payment is made and a refund is requested is theft.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I am a professional pilot and decided to participate in the MyPilotStore Headset Trade-In Program. It works by way of ordering a new headset of choice, then shipping the company your old headset for trade-in value, once they have received it and assessed the value. On 9/17/20, I ordered a ************************ Headset from MyPilotStore, order #*********, for $1,045.95, and it was sent to me. I then sent in my trade-in Bose A20 bluetooth and it was received by A. **** on 10/1/20. RMA# *****. These headsets are my only headsets used when I fly and they were in good condition and functioning well at the time. The est value of my headset was $550.00 - $650.00. After about 6 weeks, I called customer service to see what was left in the process and they explained that there was a backlog inspecting the trade-in headsets and that they would look into my headsets and get the process resolved. I called 2 months later and told they would look into it and call me back. Nothing. I think its lost

• Initial Complaint

  09/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On July 28, 2021 I ordered one Bose A20 Headset with Bluetooth for Airbus with XLR5 Plug. This was a gift. After receiving the headset my boyfriend wanted a different set. I ordered a new set and went through MyPilotStore.com's return procedures to return the first set I bought. On August 25, 2021 I received an email from My Pilot Store saying they are accepting my return and gave me further instructions to return the original headset ordered. I mailed the headset as instructed through ****** The item was signed for and accepted back by My Pilot Store on September 7, 2021. I have made several attempts through email and phone calls to see where my refund is and I haven't had any response. They told me over the phone someone in returns will call me but no one calls me back. I want my money back immediately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩