Business ProfileforEvercare Protection LLC

I spoke to the most lovely lady, ******. I signed up for the bumper to bumper extended warranty without having the knowledge of what an extended warranty consisted of. I consistently received a piece of mail from ************ to activate my extended warranty in which I had no knowledge of what it consisted of. I am 19 and this was my first car so I was very uneducated. I simply could not afford the additional cost of the installment payments on top of my car payment and insurance being a new, young driver. ****** was the most amazing customer service representative I have ever spoken to. She has the kindest voice and was so so knowledgeable and wise. She walked me through the entire policy and what it entailed. I came into this conversation very ignorant to the extent of my purchase and I have full understanding of what I had signed up for because of ******. She helped me through such an easy cancellation of the warranty with no penalties due to being in the 30 day time frame. She more than made my week and my stress throughout this process has been lifted. She gave me the most amazing advice about making future purchases when it comes to getting a car and what the financing process entails. I am in the military and do not have a relationship with my parents anymore, so she truly made me feel comforted and cared for. Please give this amazing woman a raise! She let me know I could always contact the company in the future and ask for her assistance if I may need anything. Thank you so much ******, we need everyone in the world to be as kind, caring and helpful as you were. I will always remember the top tier customer service you provided to me. Thank you times a million :)