Complaints
This profile includes complaints for Liveops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently applied to LiveOps. I was asked to pay $25 for a background check. I did that. After a few days I received a message saying I would get next steps emailed to me within 24 hours. I waited about 5 days and did not hear anything. I then emailed LiveOps. the response I received was that I did not pass the background check. This is confusing since I was told I would receive next steps soon. I then checked the background check with ********. I saw that there was a non-violent criminal that came up from ****. This was 19 years ago. I am being denied an opportunity with LiveOps because of an infraction that happened 19 years ago. They are unwilling to speak with me or look past this. I am not sure why LiveOps goes back so far into someone's record for a customer service job. I have not had this issue with any other employer. I think LiveOps has unfair business practices. Most background checks go back **** years, not 19. I think this should be clearly stated prior to them collecting $25 from people.
Business Response
Date: 09/16/2022
Hi. We understand each applicants' backgrounds are diverse and therefore take time to review each background check results individually. We apologize if you feel the decision was unfair however Liveops does not have a statue of limitations on background checks; if the county reports the charges to us, it will be included in the report that is reviewed and considered.
Regards, Liveops team
Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Liveops had wrongfully terminated contract and they state i breach their contract after i stated multiple times my phone wasnt working. They wanted me to downloaded a app for security purpose only because they changed their security policy or whoever did had changed it. I tried to speak to them on multiple times that it wasnt my fault because my phone wasnt working to tHe i couldnt see anything on the screen.Business Response
Date: 07/21/2022
Liveops independent agents were asked to download Duo Security, a two-factor authentication platform to protect both our agents and clients, which was instituted In July of 2021.
Agents are required to provide additional security measures, which is stated in Liveops Independent Contractor Agreement that each agent signs initially upon contracting with Liveops, then every 6 months. **************** received 6 communications over a 3-week period about the new security requirement prior to the termination of her independent agent contract on 8/02/21; each of which detailed the urgency to download the Duo Security application by a set date and informed of termination if the security application was not being used. The agents first communication with Liveops about Duo Security was AFTER her termination date, on 8/03/21.
Liveops has reset ****************** agent account to allow her to recontract with Liveops as an independent contractor if she so chooses. Upon acceptance into a client opportunity, she will be required to upload the Duo Security application or face termination of her agent contract once again. She can go to https://join.liveops.com/ to reapply for a new contract.Initial Complaint
Date:06/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FALSE ADVERTISEMENT!!!I was attempting to sign up as an independent contractor to work for Liveops. They advertise that they do not charge any fees. After I paid my $25.00 for a background check and was ready to set up my direct deposit (something that is required by LIVEOPS), that is when I learned that they do charge fees. I reached out to them several times trying to speak to an actual person. All I get is duplicate emails stating that they are working on it. To this date I have yet to speak to a real-life person. I would like a refund, had I been informed that I would have to pay ********* a fee in order to get paid, I would have never signed up. These people feel like scam artist.Business Response
Date: 07/12/2022
I am sorry you had a poor experience in your application process to contract with Liveops. There are several options with ********* that do not require any fees or costs, such as direct deposit, and Liveops does not set or collect any costs associated with the ********* invoicing system. As a good will gesture, we are refunding the cost of your background check fee. You will see this in your bank account typically up to 5 days. Your ICA remains active should you decide you would like to provide services in the future. Thank you.Initial Complaint
Date:05/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a contract with LiveOps to take on there customer service base, for ***** The pushed through my last invoices of about $40. However they were dated back from March and it took them until about the end of April to fix the issues. I have had more issues with money with this company, not wanting to pay what was promised. We also were supposed to get $300 incentive for Exact sciences and did not get that. This company has been taking off with my money for the pass year not paying. I just want my $340 plus.Business Response
Date: 05/06/2022
Hi ******,
Thank you for your message. We apologize for any frustration this has caused. After reviewing past invoices and bonus eligibility, we have determined that your home-based business is owed $55.49, based on **** billable work. This has been submitted on your behalf and payment will be remitted on 5/16. There are no certification bonuses related to Exact Sciences in place. Please provide any communication you have on this topic and we will investigate as needed.
Thank you,
*******************
SVP, Marketing
Customer Answer
Date: 05/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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