Business ProfileforJJ's House

I purchased the A - Line Cold Shoulder Square Floor-Length Chiffon Bridesmaid Dress with ruffle #****** on 4/12/2024. The dress had burn holes in it, I immediately reached out to their customer service via email and chat as they only give 14 days to refund/return. I spoke with *** when the dress first arrived and again today via chat, she kept providing me email address ******************** and refunds for damaged items werent accepted. I would have to return the dress, pay shipping as well as a restock fee. She even stated that I would have to send an email to the on above for further assistance, when I pointed out that looked like a fake email she responded with thank you for your understanding. I reached out again and spoke with ***** who gave me an email address of: ***************** which is not their email and stated that damaged items were allowed to be returned but I would have to pay the restock fee and shipping. I also emailed them at ************************************ and never received a response. Each time I referenced their return policy for damaged items I started posting on their TikTok page about the issue and immediately got blocked, once I opened a dispute with my bank 3 weeks later after getting nowhere with JJ House. Once the charge back was posted JJ House responded to my 3rd ticket, offering a full refund. I paid $108 for the dress, the dress itself cost $99, but they only refunded me $92.60, I reached out again asking why I did not receive a full refund per their own policy and have not received a response.