Complaints

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The representative who came into our shop to advertise about their credit card terminal says that there is no monthly fee or contract with their credit card terminal. All the fee is passed onto the customers so being a **********************, we would save money. However after a month's service, there is a monthly chard to my business account of *****. I tried calling the person in charge (her name is ****** *****) but only got her voicemail. I left a message for her about this charge but haven't heard back from her. So this complaint is basically a misrepresentation or fraud on the company's behalf and I would like to cancel the "contract" or any part that is affiliated with this company. There is no address listed in the email from ****** *****, only her affiliation with Redfynn Technologies so I just picked a random address listed here on the search listing. So far there is no resolution on the company's part. I already put a stop payment on this transaction for future withdrawal. Thank you for putting your time in looking into this matter.

  

  Business response

  12/02/2024

  Received Merchant application on 06/29, account was approved 07/08. After deploying equipment, we reached out to install the equipment on July 10, which was successful. On July 17th Merchant still wasnt using the processing terminal to process, so we reached back out. Merchant was having internet connectivity issues. Reached out to Merchant July 22, 23, 25 with no response. We were then advised not to contact the Merchant at all on July 25th by the Merchants Partner as the merchant advised they would begin processing in August. On August 19th we called for a wellness check and also sent an email and text with not response. On Aug 20th, we got ahold of the Merchant and he had questions about his statement and was transferred to our support team. The merchant was billed $.09 and the $.09 was refunded at the Merchants request. After still not processing we continued to reach out September 17, September 19, September 30 October 2nd, October 9th, October 14th, all with no response. Received a missed call and voicemail on November 5th from the Merchant stating they wanted to cancel. Our retention team reached out November 5th, November 7th, November 8th, November 11th, finally reaching the Merchant on November 12th, and resolving the issue with the Merchant which was with the terminal, not the *** non-compliance fee. The merchant has not contacted us since then and is rejecting their monthly fees.

  We suggest the merchant contact support at ************** or ********************************** to complete the required closure form.

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charged hundreds of dollars every month since August 2022 despite several attempts to get the charges stopped. I have asked for a refund from them and the only response is that I never had a cancellation form sent to them. Their own sales person is the one that was supposed to get this resolved I march 2024. Even after providing proof of these emails and showing that a cancellation form was never brought to my attention by their associate, they refuse to stop charging my accounts. I have two businesses that are both being charged for services that have not been used since August 2022. They can see that there have been zero transactions in either account since then. Furthermore, they are charging $50monthly for PCI non-compliance fees for each business. Both of my companies have PCI compliances dating from 2014 to present. These charges are fraudulent. The non compliance fees alone are $2400. Additionally the monthly fees with no transactions are in the hundreds each month. I just want them to stop charging my accounts and return the money they have taken from me. They can clearly see I have not used the service and Ive tried resolving this in other ways with no resolution on their part. I have provided documentation for one company as they would only give me access to one online account as of 9/24/2024

  

  Business response

  12/02/2024

  We spoke with ****** from ****** Towing & ************, we were able to come to a resolution on both of her accounts. ****** agreed on 12 months of refunds for both accounts, which have been processed and an email has been sent to ****** for confirmation. 
  
  
  This has been resolved on our end.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩