Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Parchment has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Parchment

              6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

            • Parchment

              6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

            • Parchment

              436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

            • Parchment

              1990 S. Bundy Dr. #645 Los Angeles, CA 90025

            • Parchment

              1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

            Business ProfileParchment

            Educational Research
            Multi Location Business

            Additional business information

            Additional Info:

            BBB has received information this business may fail to provide transcripts as promised after payment has been received which may result in job placement difficulty and education enrollment issues. BBB contacted Parchment regarding business practice concerns and requested documentation of the business refund policy. 

            The Parchment refund policy states the business does not provide refunds, as electronic transcripts/documents cannot be physically returned. However, the business agrees to help resolve technical issues regarding orders and documents. For more information, please feel free to visit the business Order Tracking and/or Frequently Asked Questions (FAQ) webpages.

            See all additional business information

            Contact Information

            6263 N Scottsdale Rd Ste 330

            Scottsdale, AZ 85250-5417

            Visit Website
            (480) 719-1646

            Customer Reviews

            4.51/5

            Average of 719 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            183 complaints closed in last 3 years

            52 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Parchment has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Parchment

                6263 N Scottsdale Rd Ste 330 Scottsdale, AZ 85250-5417

              • Parchment

                6263 N Scottsdale Rd Ste 170 Scottsdale, AZ 85250-5427

              • Parchment

                436 W Frontage Rd Ste 200 Northfield, IL 60093-3083

              • Parchment

                1990 S. Bundy Dr. #645 Los Angeles, CA 90025

              • Parchment

                1 Northfield Plaza, Suite 501 Northfield, IL 60093-1216

              Location of This Business
              6263 N Scottsdale Rd Ste 330, Scottsdale, AZ 85250-5417
              BBB File Opened:
              12/9/2011
              Years in Business:
              21
              Business Started:
              6/1/2003
              Business Incorporated:
              7/16/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Credentials Solutions
              • Parchment LLC
              Business Management
              • Mr. Matthew Pittinsky, CEO
              • Ms. Alexis Youngers, Associate Director
              Contact Information

              Customer Contact

              • Ms. Alexis Youngers, Associate Director
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              183 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have been trying to get my HiSet transcript from Parchment and they are not being cooperative or helping me. I have contacted Hiset and they have released my transcript to Parchment, but Parchment will not send it to my school. They said it could take two to three weeks but I cannot finish registration without it and fall semester starts August 19. I have paid and they are refusing to release my transcript. The name my transcript is under is *****************************.
              Read More
              Read 182 More Complaints

              Customer Reviews

              719 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              elmer i

              08/08/2024

              I enjoyed the ease of ordering online. This was a simple process, and it was self-explanatory. I had no problems getting all of my transcripts delivered to the right place, and it was so easy to accomplish this task. After ordering the transcripts they were delivered with no problems. I have enjoyed this experience. It is totally different from what I remember in the past. I would gladly do this method again and feel comfortable doing it.
              Read 718 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.