We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment

Pure Flix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Reviews

Customer Review Ratings

1.59

Average of 80 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sharmila B

    Date: 05/02/2025

    Pureflix is a scam! I paid ***** foe a full year subscription. After I paid for the subscription I was able to watch the series I subscribed for, for 1 episode when I tried to watch the second episode they wanted me to up my subscription to ******. I spent 20 minutes on hold only to have their incompetent tech support send me an email which I followed the step by step Instructions that DID NOT WORK! I email them back which I was told to do and no response! I'm canceling my subscription. The content is good but the service and customer support is a scam! It's not worth the money.

  • Lynn C

    Date: 02/24/2025

    Lynn C

    Date: 02/24/2025

    I would give this company a zero rating! A friend gave ithis service to me as a gift and I had issues getting it from the start. They told me that I would have to go through a **** to be able to stream their movies. They never advised me that it was an automatic renew so I just thought The gift was a nice gesture and we wont make a big thing of it. The problem is that it auto renewed my subscription twice before I noticed it. When I called and explained what happened they couldnt have cared less. I spoke with 2 different people and explained that we are elderly and that it was a gift and they refused to refund. They did refund the latest charge (this month) but in all I paid for 3 years and got *********** Tried to get out of the deal when I first realized that we were unable to stream their movies but they said I had already paid and they could not refund it. Like I said, we just overlooked that BUT we had no idea that they were going to continue to charge us for 2 more years! SHAME ON PUREFLIX!

    Pure Flix

    Date: 02/28/2025

    Hello, thank you for reaching out. I have reviewed the account and any contact. I see you reached out on ***, Jan 23, 2023, at that time we advised that the ********** you were using was not supported. You stated that you would give us a call back because you were not sure how to proceed with the account. We followed up with an email and provided the list of devices that we are supported. We advised on the call that the trial was 7 days, which ended on 1/30/2023 that is when the first billing processed for the annual plan at ***** USD. We do not see any contact after that date until the recent call on 02/24/2025. On this date the account was canceled, and a refund was issued for the most recent billing, even though we do have a policy of no refunds. We are here to help and apologize for any frustration. Please reach out to us if you have any questions and we sure hated to lose you. God Bless.

  • Sarah G

    Date: 01/15/2025

    Sarah G

    Date: 01/15/2025

    I never signed up for this account or a free trial, but was alerted by my money management software that I am being charged. I have no account with them so they do not allow contact without an account. I have no email confirmation. Its a total scam. Shocking and upsetting for a faith based company.

    Pure Flix

    Date: 01/17/2025

    Hello we apologize for the frustration. It appears that you spoke to someone from our *************** team, and it appears you were charged from a different company. We are happy to hear there was a resolution. Our member Services team is always happy to assist in these types of situations. Feel free to reach out via phone or chat MON-FRI 6am-6pm MST Call us at ************** or Chat with a live agent at support.pureflix.com. Thank you.

  • dana c

    Date: 12/20/2024

    dana c

    Date: 12/20/2024

    VERY unethical business. I contacted the company multiple times over the last two years to fix an issue in my account, which they could not/would not help with (a simple email address change). I was billed in 2023 not realizing it (because they wouldn't change my email address so I got no notifications of any kind) - I thought my account was closed after that. I was billed again in 2024 and when I saw that charge on my credit card statement I called customer service to get the account closed for good/for sure. The *** nearly called me a liar, stating they had no record of me ever contacting them (I have email records showing I had multiple times). They refused to refund any of the 2024 charge (which, by the way, had increased in price over previous years significantly). ******** customer service at this company - I would never do business with them again. If you never have any issues, your experience may be decent but if you ever need customer service, you are screwed. It is easier working with ***** ******* or the government than this company.

    Pure Flix

    Date: 01/15/2025

    Hello, thank you for reaching out. After reviewing your account, it does appear that the email address was changed via the website on 11/17/22. However, feedback like this is critical to assist us with improving our service. We sincerely apologize and can see that you had been a member with us for many years. We see that your membership has been cancelled, and the payment information has been removed. We thank you for your time, and are reachable for question via phone/text at **************

  • Loretta J

    Date: 12/07/2024

    Loretta J

    Date: 12/07/2024

    If I could give a zero rating, I would do that. This is a scam. Dont be duped into the trial period. Its impossible to cancel. They have been charging my card for well over a year now. Ive gone online and gone through the cancellation steps. Of course theres an error that will come up every time you try to cancel. Ive tried to email and of course I received an email saying they dont support email anymore. I requested a prior cancellation that never happened. Im hopeful that this will be resolved since so many people are complaining even on ********. Portraying themselves as a ***************** is not a good look when continuing to take advantage of innocent people who would like a clean option for television. I hope everyone can get some resolution for your problems as well.

    Pure Flix

    Date: 01/15/2025

    Hello, we do apologize for the misunderstanding and are sorry you had trouble online, we did receive the screenshot you sent to us which is very helpful. Our goal is to be reachable via phone and chat as well. Unfortunately, it doesn't appear that we got the opportunity to speak with you and assist. We did review your account it appears that your account is cancelled, and no further payments will be deducted. To assist with resolving this issue we will move forward with refunding you for the last billing which should be credited to your account in 3-5 business days. We do value your feedback and appreciate the time you took to reach out. In the future, feel free to call/text us at **************. God Bless

  • M Sonja N

    Date: 12/05/2024

    M Sonja N

    Date: 12/05/2024

    Fraudulent company! *** had service for two years and decided to cancel membership. Only to find 3 hours later they charged my credit card for another year AFTER cancellation. They refused to removed my credit card information on the website. DO NOT DO BUSINESS WITH THIS **********************. They need to practice all the scriptures they send while STEALING your money.

    Pure Flix

    Date: 01/15/2025

    Hello, we assure you that our goal is to provide the best service possible. We do apologize for the misunderstanding. We reviewed your account, and it appears that the charge occurred before the cancellation request took place, according to the timestamps. In addition, it appears that the credit card information was removed as requested on 12/9/24. Lastly, since a dispute has been filed with your bank, we are unable to assist with any type of refund request as this leaves the situation completely in the hands of the bank. Overall, we appreciate your time and apologize for any unintended frustration. Have a blessed New Year and please call or text us if you have any questions at **************.

  • Lisa H

    Date: 11/04/2024

    Lisa H

    Date: 11/04/2024

    I would give 0 stars Terrible customer service I ask after a week to cancel No of course not we are a Christian based company .****

    Pure Flix

    Date: 11/15/2024

    Hello, It appears that the account was set to cancel 9 months ago as requested. When speaking to **************** you had stated that you never signed up for the account and it appeared to be fraud. Our policy in this instance is to suggest that the customer reach out to their bank to file a dispute on that actual charge so they can get your money back and protect you from any further fraudulent charges. Our intention was to be helpful, and we apologize that there was some sort of misunderstanding. If you need further assistance, please do not hesitate to reach out.

  • Susan D

    Date: 10/22/2024

    Susan D

    Date: 10/22/2024

    DO NOT TRY THEIR FREE TRIAL. THEY IMMEDIATELY CHARGED MY ACCOUNT AND WILL NOT REFUND. I WANTED TO SEE IF THIS WAS A GOOD SUBSCRIPTION TO GET FOR MY MOTHER AND INSTEAD OF A TRIAL THEY CHARGED MY ACCOUNT. THEY TOLD ME THERE WAS 'FINE PRINT' NOT VERY CHRISTIAN LIKE.

    Pure Flix

    Date: 11/15/2024

    We apologize for the confusion as the promotional offer that was enrolled in did not offer a free trial but as a courtesy, I can see that we did end up giving you a full refund. We do our best to take care of our member and apologize for the inconvenience. God Bless!

  • Anthony S

    Date: 10/10/2024

    Anthony S

    Date: 10/10/2024

    Won't cast from ***** or ******* phone... It just sits there.

    Pure Flix

    Date: 10/11/2024

    Hi, ******* we are sorry you are having trouble and would love the opportunity to assist as we have an entire *************** team dedicated to helping you enjoy our content if needed. We are open Mon-Fri 6am-6pm MST. Call or Text us at ************** You can also Chat with a live agent at support.pureflix.com We hope to hear from you! God Bless!

  • Jasmine H

    Date: 09/28/2024

    Jasmine H

    Date: 09/28/2024

    My membership has been canceled on 8/28/23 as my email confirmation. However Pure Flix has been charging me 9/28/23 $75.58 9/27/24 $97.41 I emailed them and they automatic replied saying they no longer provide email customer service and asking me to click contact us link to send a ticket about the issue. However, they dont read the message just a robot auto reply regarding the billing topic but didnt solve the problem at all. A Christian channel with bad customer service and fraud billing. What a shame!

    Pure Flix

    Date: 10/02/2024

    We apologize for the confusion, but it does appear that you had two email addresses with accounts which was causing the issue. In addition, it does appear that our team has recently gotten back to you and refunded you as requested. In the future you can chat, text or call for live assistance. Overall, we appreciate your time.

Pure Flix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.