Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 8/3/2023 I hired RFA Corporation a timeshare exiting company on August 3, 2023 to get me out of my recent purchase of my tmeshare in April 2023. I was promised this would be resolved within 6-18 months of full payment and signing the contract which i did on August 3rd. 2023. (However the contract states in writing if my timeshare is not resolved in 18 months I get a full refund!!) meanwhile a Couple weeks go by August ******* a *** calls/emails needs bunch of documents signed so i faxed everything they needed ASAP! A couple months months go by I call the *** to no response. So I emailed the the contact i had who sold me the contract explaining I'm not getting any results or answers, so I get a email from a supervisor they changed my *** and theyll be in contact with me so now maybe December 2023 or January 2024 i receive email stating they're changed my *** to again to handle my case. So now In January this new *** is asking for all the same documents that i faxed back in August stating well **** needs these forms ASAP and in a timely manner, I said we did this already its not my fault your company changed ***s and now can't find documents. So I send and sign documents again to this new *** couple months go by calling , email *** states still working on case will keep me up dated!! I'm getting more frustrated thinking timeshare exiting is a scam just like my timeshare so im calling emailing not getting anywhere so February 3rd 2025 arrives which is 18 months so I email RFA Corporation on February 24, 2025 stating I want my full refund for Breech of Contract since my timeshare was never resolved within the 18month period.I also sent copy of contract to them in black and white. So their response on February 26, 2025 was their legal team needs ***** days to look my case over and theyll be in touch with me directly! To this day March 22, 2025 I haven't heard from RFA Corporations legal team at all. Thank you

  

  Business Response

  Date: 04/04/2025

  Thank you, *****, for reaching out and giving us the opportunity to assist you.  According to our records, you spoke with our lead attorney, *******, on March 26, followed by a conversation with your Case Manager, ******, on March 31.  Through these discussions, we were able to thoroughly review the details of your case and reach a mutually agreeable resolution.  At RFA Corporation, we prioritize transparency and accountability, and we are committed to ensuring every customer feels heard and supported throughout the process.

  Thank you again for bringing this matter to our attention.  We value the trust our clients place in ** and remain dedicated to upholding the highest standards of service.

  Should you need any further assistance, please don't hesitate to reach out.

  Take Care.

  Support Team

  Customer Answer

  Date: 04/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "contract" was made in May of 2024, I agreed to pay *** $10,000.00 to relieve me of my timeshare. There has been NO CONTACT from the company, I have called and sent text messages, and e-mails and NEVER ONCE did I get a response. I have no idea what is going on, the only thing I am getting now is harassing mail and phone calls from my timeshare which is currently in foreclosure. I was told, this will NOT effect my credit, well it sure did, supposedly they have people that watch your credit and remove anything to do with the timeshare hitting your credit, FALSE!! I have no idea what is happening, all I know is I am out $10,000.00, there has been ZERO communication from *** and they claimed they are a money back guarantee, and I want my money back.

  

  Business Response

  Date: 02/24/2025

  Dear ******** *****,

  Thank you for bringing your concerns to our attention through the BBB. We would like to clarify that RFA Corporation processes timeshare exit files on behalf of ************************ (***). It is important to note that the agreement regarding your timeshare exit service is solely between you and ARS. RFA Corporation did not sell you the service, collect any funds from you, or provide any guarantees related to the service.

  Any promises made by ARS, including those related to a money-back guarantee or credit protection, are the responsibility of ARS and do not involve RFA Corporation.Our role is strictly limited to processing files as per the instructions provided by ARS.

  We recommend reaching out to ARS directly to address your concerns and seek resolution. If you need any further assistance or have additional questions,please feel free to contact us.

  Sincerely,
  RFA Corporation Team

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This folks took ****** out of my account on 1-3-2025; without my permission. I want my money back and furthermore they better stop getting into my account. I have no clue what their services are and I m not interested to know either. A business that gets into a customers account its not reliable.

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/2023 *** ***** and I entered into a contract with RFA corporation to help get out of a a timeshare (*****************) located in *******. The contract stated that *** had 18 months to accomplished this. As of 12/18/2024 we have not received a refund. I spoke with **** ****** regarding this matter. When I stated that the contract had expired and we want our money back she said well that wouldnt be fair to us with all the work we have done on it. I said but its a contract. The conversation went no further. The amount paid to *** was $3,000+. *** and I each paid $1,500+.

  

  Business Response

  Date: 01/01/2025

  Good Afternoon *****,

  I hope youre doing well. My name is Jasmine, and I am the Director of Operations here at RFA Corporation. I attempted to reach you but was unable to connect, so I left you a voicemail.

  I wanted to follow up regarding your concerns and refund request. I also understand that youve been trying to speak with ******* ***** from our ***************** Due to the holiday season, her availability has been limited, but Im actively working to schedule that call for you as soon as possible. In the meantime, Id be happy to assist with any questions or clarify any points you may have.

  Please let me know a convenient time for me to reach you, and either Crystal or I will give you a call.

  Thank you for your continued patience, and I look forward to speaking with you soon.

  Wishing you Happy Holidays!

  Best regards,

  Jasmine
  Director of Operations
  RFA Corporation

  Customer Answer

  Date: 01/01/2025

  I did receive this message. I called back but did not get through.  I have not received a call back. Nothing has been resolved.

  

  Business Response

  Date: 01/02/2025

  Hi *****,
  
  Thank you for returning Jasmines call. Unfortunately, due to our holiday schedule, we had already wrapped up for the day and are just getting back into the office today.
  
  Either Jasmine or Crystal will be reaching out to you shortly. In the meantime, if its more convenient, youre welcome to contact Jasmine directly at your earliest convenience.
  
  Best regards,
  The Support Team
  
  

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had hopes to get out of our yearly maintenance fee for *********. We no longer have a mortgage for the Timeshare. We paid this company $3,145.00 on 6/22/2022. Their policy is if the Timeshare isn't cancelled in 18 months they will refund you 100% of the fee. However, this company also works alone with ************** out of *****. A *************** Senior Case Manager called me on 6/22/2023. He stated that my Timeshare settlement is an additional $2895.00. We made a Transaction for that amount at that time. So now we have paid the total amount of $6,040.00. Since then we have now been reported to the credit bureaus. This Timeshare maintenance fee is in collections for the past years for $5063.00. Since the cancellation contracts with these joint companies..Both companies have been very hard to contact in the past. A lady by the name of **** called me on 11/27/2024 from ******** Due, to my many emails to all involved. **** stated that ************** will be contacting me to discuss my refund. I spoke with a Support manager on 11/26/2024 and 11/27/24 . The Support manager said that he approved my refund. Which is great!! However, all I'm being told is that it could take up to 90 days. I'm emailing daily to ask for a date that this is going to be resolved. We need this money **** to take care of the unexpected debt that these 2 companies have created. This BREACH of contract and fraud. All I want is my refund ASAP so we can take care of our business ****. IT DIDN'T TAKE EITHER COMPANY WEEKS TO PROCESS THEIR PAYMENT FROM MY ACCOUNT,SO IT SHOULDN'T TAKE WEEKS TO RETURN THE FUNDS. YOUR SERVICES WEREN'T RENDERED AS PROMISED!!!! IT DON'T MATTER WHICH COMPANY REFUND WHAT AS LONG WE GET THE TOTAL OF $6,040.00. WE PAID THIS COMPANY $3,145.00!!!! And ************** $2,895.00....

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RFA Corporation in order to cancel my timeshare. I paid $4,000.00 sometime last year. Upon doing this, shortly after, I was asked to pay more. When I refused to pay, now they want me to write a letter to the ********* company. I did not agree to do all this. I paid in order for RFA Corporation to handle all matters pertaining to the timeshare.

  

  Business Response

  Date: 12/09/2024

  Hi *****,

  Thank you for reaching out and bringing this matter to our attention. Our records show that on September 5, your case manager ****** ***** discussed your eligibility to transfer the title out of your name. While there may be additional fees associated with this option, as outlined in your agreement, the decision to pursue this route was entirely yours. At that time, you chose not to move forward with the transfer, and as a result, we have been exploring alternative methods to release you from your timeshare.

  On Friday, December 6, our lead attorney, ******* *****, had the opportunity to speak with you, review our process, and discuss the next steps. We are pleased to know you are continuing with us as we work towards resolving your case.

  If you have any further questions or need assistance, please feel free to reach out to ******, your case manager, directly.

  Sincerely,
  Support Team

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RFA cancellation to take care of a Timeshare cancellation. Their Better Business Bureau evaluation was very good. Their ad was heard on ********, *** channel. Thus I trusted them as a legitimate company. Now eight months into the ordeal emails and phone calls are no longer being answered. Text messages are not being answered. I feel Ive been defrauded. I will be filing a claim with my credit card company. I would like a refund of the $4300 invested. With a bit of research, ******* ***** operates under a few companies, seems to be fraud on all accounts.

  

  Business Response

  Date: 12/09/2024

  Dear *** and Mrs. ******************* you for reaching out to us. We understand your concerns and would like to take this opportunity to clarify a few important points to ensure we are all on the same page:
  
  1. RFA Corporation is a distinct entity from ********************* ******************** ********************************************), and the two are not affiliated in any way.
  
  2. The payments you made were directed to RFA Cancellation ******************** ***************************************), not RFA Corporation.
  
  3. While the names may seem similar, RFA Corporation does not process payments for RFA Cancellation ******************** ********************************************).
  

  4. RFA Cancellation referred your case to us at RFA Corporation for servicing purposes only. Our role is to assist with the ongoing process, not to handle payments.

  Regarding the progress of your case,we want to reassure you that our team is actively working to resolve the matter.On December 2, your new case manager, ****** *******, reached out to introduce himself and outline the next steps. Additionally, on December 9,our lead attorney, *******, contacted you to discuss the other avenues we are pursuing to help release you from your timeshare.
  
  We fully understand that this process can feel overwhelming at times, but please know that we are committed to seeing it through to completion. Like any important undertaking, it requires patience, and we are here to support you every step of the way.
  
  Should you have any further questions or need additional assistance, please dont hesitate to contact ****** ******* directly.
  
  Thank you for your trust, and we look forward to continuing to serve you.
  
  Sincerely,
  The Support Team

  Customer Answer

  Date: 12/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid RFA Corporation $10,000 to intervene on my behalf to stop Holiday Inn Timeshare from further collecting, charging and damaging my credit. This was in March 2024. I just received a letter dated November 5, 2024 from the Lawyers that were retained for **************** Timeshare where they are suing me for $23,870.I am working with ********* ******* who is extremely hard to get to respond to emails or even phone calls. Even with this latest letter I received from ***** **** (lawyer for **************** TImeshare) i immediately sent an email and made a phone call.Yet no one has returned a email or a phone call.This is unacceptable and I would like an answer as to WHO the RFA Corporation truly is and whether they will return my $10,000 as they promised they would help me with stopping this company from taking my money, suing me and also being able to restore my badly damaged credit.

  

  Business Response

  Date: 11/26/2024

  On November 14, 2024, our lead attorney, ******* *****, contacted ****** ***** to address her concerns and the recent developments in her case. During the conversation, we reaffirmed our commitment to assisting ****** in navigating her timeshare situation and highlighted our continued support throughout the process. ****** expressed her acceptance of our assistance and confirmed that she will cooperate with RFA Corporation moving forward. Additionally, she has decided to withdraw her complaint.
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 27 2024 1 ****** Mar 5 ****** April 5 ****** may 6 ****** June 6****** they said they can help me get out of a timeshare with Westgate when I called to get updated I gotten the run around now I'm getting the run around when I asked for a refund called every number I was given and every person I talked to pass the **** I would like to resolve this matter ASAP don't know what else I can do thank you ****** ****** ************

  

  Business Response

  Date: 09/18/2024

  Dear ****** ******,

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the payments you made toward the cancellation of your timeshare agreement with *********

  To clarify, your contract, signed on February 27, 2024, is with RFA Corporation for the processing and facilitation of your timeshare exit. As outlined in the agreement, RFA Cancellation is the entity responsible for handling and collecting all payments associated with your contract. Any issues or requests related to refunds must be addressed directly with RFA Cancellation, as they are solely responsible for managing the financial aspects of your agreement.

  Please contact RFA Cancellation for assistance with your payment inquiries or to discuss any potential refunds.

  RFA Corporation remains committed to fulfilling the service obligations outlined in your contract. We are actively working to achieve a resolution with your timeshare developer and will continue to represent your interests until an appropriate outcome is reached.

  We appreciate your understanding in directing your payment concerns to RFA Cancellation. If you have any further questions about the services being performed, please feel free to contact us.

  Sincerely,
  Customer Service Team
  **********************

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the contract I pay in front ***** to cancel the time share agreement, they promised to recover money , it was the most important to agree the contract , also they suppose to actualize my credit bureau and remove the bad report, nothing happens till now , but they take my money mandatory to star the process, now after one year i just receive mail from a secretary office writing no update. If they request all the money complete, I suppose they going to work fast and efficiently. But after money received...the things changed.

  

  Business Response

  Date: 08/06/2024

  We appreciate your feedback and would like to address your concerns promptly.

  We successfully canceled your Westgate timeshare, and you received the official cancellation letter in March. Since then, we understand you have been requesting assistance with credit repair. In July, we verified and confirmed your release with the county.

  On July 31st, our representative **** reached out to you to discuss your concerns regarding your credit report and to initiate the credit repair process. We are actively working with you to get this process started as soon as possible.

  We value your satisfaction and are committed to resolving this matter efficiently. Please feel free to contact us directly if you have any further questions or concerns.

  Best regards,

  Support Team