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Business Profile

Financial Services

Currency
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Currency's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Currency has 2 locations, listed below.

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    • Currency

      8930 E Raintree Dr Scottsdale, AZ 85260-7029

      BBB accredited business seal

    • Currency

      12100 Wilshire Blvd #1750 Los Angeles, CA 90025-7101

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and talked to them about getting an official payoff on equipment I have financed with them. They always tell me it will take 24 hours to get any reply or the information I am looking for. I never get my official payoff. I am trying to pay this machine off so I can trade it in for a new one. The financed machine stays in the shop longer than I get to work with it.

      Business Response

      Date: 10/04/2024

      Good morning. I have mention to this customer a couples times that we are having issues with payoff request and that it should be fixed soon. As as of today, we will be sending a payoff request once it gets processed.

      Thank you,

      Justin 
      Currency Support

      Customer Answer

      Date: 10/04/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ******

       

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent them a check to pay off loan and they are still taking payments out of my account. Have phone them several times and they always say they will phone back but never do and have sent them emails with no response. Would like money back I paid extra on the loan back and for them to quit taking money out of my account. I requested a payoff quote and sent them a check for that amount.

      Business Response

      Date: 09/03/2024

      I have called and left a message about the matter earlier today. The call goes immediately to voicemail. Customer needs to call us at **************.  

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people took my deposit out in December and again last week for no reason. They caused me to bounce checks and won't refund my money or contact me. Refuses my calls

      Business Response

      Date: 05/22/2023

      Hello, Good afternoon. We have reached out to our customer and have refunded back the additional depost on 05/08/2023. Thank you. 

      Customer Answer

      Date: 05/22/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    Currency is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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