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          PXG has 1 locations, listed below.

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            • PXG

              15690 N 83rd Way Scottsdale, AZ 85260-1844

              BBB Accredited Business

            Business ProfilePXG

            Golf Equipment
            BBB accredited business

            Contact Information

            15690 N 83rd Way

            Scottsdale, AZ 85260-1844

            Visit Website
            Email this Business
            (844) 752-9794

            Customer Reviews

            1.47/5

            Average of 45 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/25/2020

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers custom fitted golf equipment and accessory design, manufacturing, marketing, and sale services.

            Business Details

            Location of This Business
            15690 N 83rd Way, Scottsdale, AZ 85260-1844
            Email this Business
            BBB File Opened:
            10/24/2016
            Years in Business:
            9
            Business Started:
            9/1/2014
            Business Incorporated:
            9/19/2014
            Accredited Since:
            8/25/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Parsons Xtreme Golf LLC
            Business Management
            • Ms. Anne O'Moore, Principal
            • Mr. Michael Quel, Principal
            • Mr. Steve Gabbay, Principal
            • Mr. Robert Parsons, CEO & Founder
            • Ms. Leela Brennan, VP of Communications & Public Relations
            • Mr. Alfredo Tellez, Customer Care Supervisor
            • Mr. Matt Wahlig, Customer Service Supervisor
            • Ms. Kim Duckwiler, Customer Service Supervisor
            • Ms. Ashley Edwards, Customer Service Supervisor
            Contact Information

            Principal

            • Ms. Anne O'Moore, Principal
            • Mr. Michael Quel, Principal
            • Mr. Steve Gabbay, Principal
            • Mr. Robert Parsons, CEO & Founder

            Customer Contact

            • Ms. Anne O'Moore, Principal
            • Mr. Michael Quel, Principal
            • Mr. Steve Gabbay, Principal
            • Mr. Robert Parsons, CEO & Founder
            • Mr. Alfredo Tellez, Customer Care Supervisor
            • Mr. Matt Wahlig, Customer Service Supervisor
            • Ms. Kim Duckwiler, Customer Service Supervisor
            • Ms. Ashley Edwards, Customer Service Supervisor
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Bought a golf driver from PXG's authorized retailer on or around August 2022. Used the golf driver as my main driver for 10 months. On 6/09/2023 i played a round and hit 2 shots. On the second shot the driver's crown completely separated from the head (admittingly, I tried to glue it back on and fix it so I wouldn't be out any money).on 6/10/2023, I reached out to PXG about their warranty. Was told they were going to warranty it over the phone by someone named ******. on 6/12/2023 I followed up via phone call and email. After a couple phone calls and emails, I get an email back saying they were not going to warranty it because the golf club had a dent in the toe (happened like 6 months ago from a ball mishit and is merely cosmetic, and hasn't hindered performance) they also cited ball marks ...It is a golf club and obviously will have a ***************** or two. But these are common cosmetic damages and not from "abuse" as they state. I believe i was sold defective equipment. I am not after money. i dont want a refund.
            Read More
            Read 27 More Complaints

            Customer Reviews

            45 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris L

            07/23/2024

            PXG Gen5 makes a rattling sound inside I bought a new PXG Driver Gen5 last December. After a couple of months, rattle sounds were coming from the inside of Gen5 and I couldn't focus on my swing when it made a rattle sound.I've contacted the PXG customer service and warranty department but the only thing I heard back was -"There is nothing in the Gen5 head that could come loose other than a rubber washer that's on the driver s**** which would not effect any performance. If you are still hearing the rattle take your shaft off our club and shake the head till that rubber washer will come out of the hosel piece. The warranty request has been denied as the issue you are having is the rubber washer in the club head as described. Please take your driver head off the shaft and then angle the head so the washer falls out where the shaft would be inserted."I've tried several times to make the washer fall from the driver but could not even locate the washer. I don't even think this is the rubber washer. Even if this is the washer, how does the PXG not secure the process to ensure the washer is not falling off from the beginning?The customer service is not trying to solve the problem, they are just saying the same thing over and over.I'm so disappointed by the PXG product!!!

            PXG Response

            07/24/2024

            Thank you for bringing this to our attention. A member of Sales and Support will be reaching out shortly.
            Read 44 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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