Complaints

This profile includes complaints for TRI Pointe Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TRI Pointe Homes Inc has 33 locations, listed below.

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• 

  TRI Pointe Homes Inc

  3161 Michelson Drive, Suite 1500 Irvine, CA 92612

  
• 

  Trendmaker Homes

  13640 Briarwick Dr Ste 170 Austin, TX 78729-1706

• 

  Tri Pointe Homes Washington, Inc.

  15900 SE Eastgate Way Ste 300 Bellevue, WA 98008-5012

  
• 

  TRI Pointe Homes, Inc.

  2990 Lava Ridge Court, Suite 190 Roseville, CA 95661

• 

  Chisholm Trail Ranch by Tri Pointe Homes

  5305 Beautyberry Dr Crowley, TX 76036-8548

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Assistance Regarding Drainage Issue and Warranty Claim with Tri Pointe Homes I purchased a new home from Tri Pointe on March 8, 2024. The home was sold with a one-year warranty. After moving in, I noticed a drainage issue near the fence areawater was not draining properly, creating a muddy and slippery spot.I promptly informed the builder and requested a resolution. Initially, Tri Pointe claimed that a small shed I had placed near the fence (measuring approximately 2-3 ft wide and 4 ft tall) was causing the issue. However, within two months, I moved the shed as requested and waited three months to observe any changes. Despite this, the drainage issue persisted. I also documented the problem with photos taken at different times.Upon further inspection, I confirmed that the water pooling problem existed beyond the area where the shed wasspecifically in untouched sections of the yard that had not been altered in any way. To get an expert opinion, I hired a licensed inspector, who verified the issue and documented it in his official report.Unfortunately, Tri Pointes warranty department has repeatedly delayed and avoided resolving the problem. Their responses have been dismissive, often denying or deflecting the warranty claim. I contacted 2-10 Home Buyers Warranty (HBW), but they informed me that only the builder can file a claimeven though the warranty is meant to protect ************* is becoming clear that the builder has no intention of addressing this issue and is instead trying to shift the cost and responsibility onto me. Ive spoken with several neighbors, many of whom are experiencing similar drainage problems. When Tri Pointe finally sent a grading contractor to inspect the area, the contractor admitted that this is a common issue in multiple Tri Pointe homes and mentioned having to install French drain systems in several of them.Thank you for your attention to this matter.

  

  Business Response

  Date: 03/28/2025

  Tri Pointe Homes is informed that the consumer will be withdrawing his complaint.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When selecting options for our home at ************************************************************************* my wife and I selected a fireplace package which included a blower unit and a remote control. We paid $600 for this. We recently had the fireplace cleaned and the technician told us that there was a blower in the fireplace but it was not operational because there was no electricity. I contacted the builder's (Tri Pointe Homes) customer care 866 number 7 times, once talking to a real person. I was told I would be hearing from someone named ****** but no calls and my voicemail messages are going unreturned.

  

  Business Response

  Date: 02/25/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the fireplace blower issue.  Tri Pointe and the consumer will schedule a time for Tri Pointe to inspect the home.  Tri Pointe will update its response.

  Customer Answer

  Date: 02/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having trouble with my home since I bought it from Tri Pointe. I have stucco fallen off the back of the home. My driveway has fellapart around my windows have cracks in them when I put my microwave on and my oven my electric goes off and my home is only years old. Ive been trying to contract trap one for two years And havent got no results.

  

  Business Response

  Date: 02/13/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the stucco and paver concerns outlined in the Complaint. Once completed, Tri Pointe will update its response.
  

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2024, we visited Tri Pointe Homes in *******, **, to view their new residential properties. Before the visit, I had multiple emails and phone calls with the sales agent regarding price negotiation and APR. After reaching a final negotiated price and promotional APR offer, we accepted the terms, provided an EMD (3% of the purchase price) on November 16, 2024, and signed the purchase agreement on November 17, 2024. However, shortly after signing the agreement, we noticed that the document stated the property must be used as a primary residence and owner-occupied which I had never agreed to due to my work and commuting commitments. I had applied for pre-approval for a secondary home. During signing, we contacted the sales agent about the primary residency requirement in the Occupancy. The agent reassured us not to worry and encouraged us to sign, assuring us that the addendum could be updated later if needed, especially since we had to complete the signing by 4 pm. However, just hours later (November 17, 2024, at 3:55 pm), we realized this stipulation could be occupancy fraud, so we immediately contacted the builders sales agent via email and phone, requesting an immediate revision to the criteria or the cancellation of the purchase agreement. Since the sales agent refused to honor the original promotional APR, we could not proceed with the deal as the monthly payments were unaffordable with the revised APR and price. We then sent an email confirming the cancellation of the purchase agreement. All this was taken care within 48 hours of signing the document.A few days later, the builder sent a Deposit Return and Release Agreement along with a Termination of Purchase Agreement, asking us to pay the ******* money deposit (EMD). I'm not sure why Im being asked to pay this amount, given that I have valid reasons for canceling the purchase agreement (occupancy fraud and affordability issues), especially since I provided notice within 72 hours.

  

  Business Response

  Date: 11/27/2024

  Tri Pointe Homes understands that, after communicating with Tri Pointe about the concerns raised in the complaint, the consumer has agreed to withdraw the complaint.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:

  Tri Pointe did call me 11/23 and explained that the issue is caused by their software limitation and I don't owe them any money and confirmed it in any email. I'm withdrawing my complaint to BBB
  
  
  
  Regards,
  
  ************ *********
  
   

  
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house from tri pointe homes on 4/30/23. In July of 2023 we filed our first complaint regarding our laminate floors throughout the main floor of the house. Tri pointe sent someone over to look at the floors in August. This person accused my daughter of peeing on the floors. But said they will have someone come look at the floors. They sent a 3rd party person over who said yes our floors our defective. Tri point was not willing to accept this because they did not use a black light to verify there was no pee on the floor. They did not have a black light on any other neighbors floor who had the same problems. So they said they would be in touch. We then never heard back from ********* until November when I started to bother them again about the floors and lack of response with the floors. The so called head lady of tri pointe came out and looked at our floors around 1/1/24. She decided they needed to be replaced. They were replaced the week of February 1st. After they were replaced we noticed some of the sheets were a little short but were able to push them back to where they should be. We had our 1 year walk through and showed the floor to our tri pointe person who seemed to think they were fine. In July of 2024 I submitted a warranty claim as the floor boards are now completely away from the wall and look terrible. We were told there is nothing they can do as our house is out of warranty. These floors were not installed correctly and then did not even come with a year warranty. That doesn't sound right. Just because they were replaced once now there is no warranty? We have a beautiful house until you look at these floors, which unfortunately are a large part of our house and in our main living area. We have pictures that can be presented. We are just asking tri pointe to make it right.

  

  Business Response

  Date: 12/02/2024

  Tri Pointe has scheduled an initial inspection with this customer and its trades on 12/6/2024 to assess the flooring concerns. Once completed, Tri Pointe will update its response.

  Customer Answer

  Date: 12/03/2024

  We have been in contact with Tri Pointe but they have yet to come out and make this right. They are scheduled to come to our home on 12/6/24. 
  

  We can make a better assessment after we speak with them on 12/6/24 as to if they have made the situation right. 

  

  Business Response

  Date: 12/04/2024

  Tri Pointe is in agreement with the customer and as the response submitted on 12/2/2024, "Tri Pointe has scheduled an initial inspection with this customer and its trades on 12/6/2024 to assess the flooring concerns. Once completed, Tri Pointe will update its response", Tri Pointe will update its response when the matter is resolved.  Thank you.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into ************************ ******** AZ) a year and a half ago on June 2023. At that time we place multiple warranty issues with the home. Many of those still have not been taken care of to this day. The biggest issue is our tile flooring that was installed with chips/flaking around the edges. When I say chips I am describing the off white top layer of the tile coming off and revealing the dark tile core. There is at least ******************************** the kitchen, bathroom, hallways, living room and dining room. . We paid for an upgrade in flooring that this is what we got. We have been told there is not a direct match to the original tiles on hand so we have been asked to settle for a slight color difference. The new tiles also are slightly longer than our original tiles which will change the way the grout joints will look, this was told to us by our subcontractor installer. Now we have been told by Tripoint that the subcontractor will just trim the tiles to the correct length. I already envision that trimming tiles will create a perfect sharp end that will not correct when it is butted up to a non trimmed tile. Tripoint is really s******* us over. I regret doing business with Tripoint. We spent too much money on a brand new house to be treated this way.

  

  Business Response

  Date: 11/13/2024

  Tri Pointe is working with this customer on the outstanding warrantable items and the tile concerns outlined in the Complaint. Tri Pointe will submit a final response when there is final resolution.
  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June 2024, I contacted TriPointe homes to understand more about their property located in ********, **. They refused to provide my any details via email, and told me I needed to schedule an appointment. As such, I scheduled a virtual conversation to understand more about TriPointe. The woman ran me through the website tools and told me if I had any specific questions to come visit the site and they would help. I decided not to pursue the property in *******, **. I instead spoke to my realtor and he mentioned a couple other properties by TriPointe including one in **********, ** and closer to the city of **********, **. Upon reaching out and asking about having my realtor join me, they claimed that The first appointment you had on 6.29 was virtual, but that still would count as your first visit to the community. And that They can represent you should you move forward with a purchase, but they would not qualify for a Realtor Referral fee. Now unless I pay out of pocket, no realtor is able to represent me for ANY of their properties because of a virtual visit I was pressured to take just to get guidance on how to use their website.

  

  Business Response

  Date: 11/11/2024

  Tri Pointe Homes has an established referral fee program, which has eligibility conditions.  As the consumer acknowledges, he visited (virtually) a Tri Pointe community he was interested in without involving his real estate agent.  Under Tri Pointe's referral fee program, the consumer's real estate agent is not eligible for a referral fee, though the agent is still free to represent the consumer.  Tri Pointe considers this matter closed. 
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home and closed 6/29/2022. I had issues from before closing and after that still havent been addressed. I have text messages saying they will fix issues and every time they came out, they caused more damages. They damaged furniture which they said they would pay for, still havent. I called the headquarters, and was told someone would be calling me, they havent. They also left property in my garage. Damages of what was started but never finished. I paid over 1 million for my home. This is considered a luxury townhome. But it was poorly built. Cracks in the wall that were suppose to be fixed. Framing issues. Light panels that look like a child nailed it down. If they cant fix the issues themselves properly, Im asking for 30k to find my own contractor to restore whats damaged and not addressed.

  

  Business Response

  Date: 11/05/2024

  Tri Pointe Homes has left telephone messages for the consumer to call a Tri Pointe customer care representative to discuss her concerns, as Tri Pointe does not have sufficient information to evaluate the concerns.  Tri Pointe asks that the consumer call Tri Pointe customer care directly to discuss this matter.  Tri Pointe will update this response as necessary. 
  

  Customer Answer

  Date: 11/05/2024

  I rejected the response because I've been reaching out to them for the past 2 months prior to eliciting you all for help.  Somemone should reach out to me if they're serious about resolving this matter.  I've called, texted, and left voice messages.  No one has gotten back to me. 

  I can be reached at ************

  Thanks 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Tripointe home in *******, ***** last year in June 2023. The builders never left any extra paint or limestone for us which is a normal practice for all builders. Their warranty team lead keeps changing and hence couple of our issues took weeks/ months to get resolved and we had to keep reminding them as the tickets on the system kept closing. Lastly, we had a water collection issue on our back patio. When they fixed it, it left our patio having 2 different colors and now they are denying to fix it. The ****** customer care manager came to our home as well and saw that the color difference is very visible but still they are suggesting that all they can do is skim coat which they know cracks. We gave them multiple options like stain or concrete paint but they arent doing any of it and leaving our patio with the color difference. Our experience during the building process was very good with them but then the customer care and warranty departments do not actually cater to customers.

  

  Business Response

  Date: 10/21/2024

  Tri Pointe Homes met with the consumer earlier this month (October 2024).  Tri Pointe explained that the discoloration of the home's concrete patio is cosmetic and not a warrantable item.  Tri Pointe discussed the possibility of applying a skim coat on the patio, but given the significant risks of chipping/cracking as a result of such an application, the consumer declined.  In addition, there was no "extra" paint or limestone at the completion of the build of the consumer's home.  Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 10/21/2024

  The color discoloration was never there from the beginning so I did not buy the house with it. The discoloration was caused due to the builders vendor coming to fix the grading issue in the patio. Had the discoloration always been there and we would still have bought the house as is, I would have agreed to the fact that it wont be fixed. We did give the builder couple of options like concrete paint or staining which potentially can resolve this. 

  

  Business Response

  Date: 10/22/2024

  Tri Pointe stands by its original response and considers this matter closed.

  Customer Answer

  Date: 10/29/2024

  why cant the business just not paint it or stain it? We have other friends in the same community having Tripointe homes where they had stairs in their backyard that Tripointe stained for them when they asked for it, they also gave them multiple extra things like inbuilt speakers along with the connections for no cost at all where as we were even promised some things like inbuilt speakers during our pre- possession walks but were never given those and only wiring was done. We were understanding of those things but this is a problem created by the business when they fixed another issue so they should fix this one. 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HVAC system has had problems. I've had to contact HVAC technicians to access the problems and they have found there is a leak in the coils. When reaching out to Tripoint to help they refuse to speak about the problem and told me that it is my problem to deal with. The technicians stated that the builders should be responsible. Problem 2, my garage door gas been effected by wind and it has warped the door. Called tripoint to have the garage door fixed as tripoint was very aware of the problems that had happened to numerous of our neighbors and they still do nothing.

  

  Business Response

  Date: 10/14/2024

  Tri Pointe Homes inspected the consumer’s HVAC system, and it was determined that the consumer had not been properly maintaining the HVAC system (as detailed in the maintenance manual provided by Tri Pointe to the consumer at the time of purchase of the home).  As a courtesy, Tri Pointe installed new air filters.  With respect to the garage door, after inspection it was determined that the consumer altered the door by adding a piece of lumber, which is interfering with the seal; there is no installation defect or defect of any kind.  Tri Pointe considers this matter closed.