Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up ******************* yesterday. I was halfway through designing my biz cards, when the site dropped out. I went back this morning and was amazed to find this name is now owned by *********. how can that be?Have you taken my domain name?regards Dr ****** *******

  

  Business Response

  Date: 10/15/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with Wild West Domains, our customer acknowledged and accepted our agreements, found at https://www.wildwestdomains.com/agreements.

  On October 10, 2024, the domain in question was registered with Design.com?| BrandCrowd.com who is is associated with Wild West Domains, LLC, which provides reseller solutions to businesses and individuals to sell domain names and various services.

  RESOLUTION:

  Wild West Domains upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has been in contact with our customer and are working with them to resolve their concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T. 
  Office of the CEO – Wild West Domains 

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like everyone thats complained is saying this company is a ************* They work with scammers and facilitate phishing attacks while allowing scammers to freely utilize their servers. They ensure that their scam customers are anonymized and allow them to continue their attacks while their abuse team ignores all reports. This is my final attempt to resolve this outside of court.

  

  Business Response

  Date: 09/09/2024

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has GoDaddy entered into any relationship or agreement with them.
  
  In addition, if they suspect that a GoDaddy customer is using our services to engage in illegal activities, they can help us and contact their local law enforcement agency to request an investigation. Furthermore, a law enforcement agency can contact *******'s 24/7 **************** directly if they need more information regarding an investigation, as we have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
   
  Kindest Regards,
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sold domain names for the sole purpose of deception. In my case they opened a domain name 1 letter off from mine to use in a phishing scheme. I would be leery of any correspondences from domains they have sold.

  

  Business Response

  Date: 05/23/2024

  Thank you for the opportunity to address the concerns presented by the complainant.
  
  From the information provided, the complainant does not appear to be a Wild West Domains customer. We have not entered into any agreements with them.
  
  While ********* 365 is a reseller through Wild West Domains and is the registrar of record for the domain nsyfoam.com, we have no affiliation with its current registrant or any associated business.
  
  According to a public DNS lookup, the domain is pointed to an email platform with ********* 365. The complainant may wish to contact this provider to determine if they have policies to address their concerns.
  
  As a courtesy, we have located the following abuse-reporting location for *********:
  
  **********************************
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the *** | Wild West DomainsTell us why here...

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for domain and email from GoDaddy since 2011. Apparently, this "Wild West Domains" took over my account. On April 20, 2023, they charged me 5 times for my email renewal charge. After hours on the phone and multiple calls, I was told I would receive a "store credit". I refused and insisted they refund my money as they charged me five times for the one charge. They finally agreed they would. Upon my taxes being filed, it was discovered that they NEVER gave me my money back. I emailed them the day it was discovered last week. No response. On April 20, 2024, my checking account had the yearly charge taken out despite there still being a "store credit"! So this company not only stole my money with 4 extra charges, did not give it back, but they STILL are charging me and not using the supposed store credit! THEY NEED TO BE INVESTIGATED FOR FRAUD. How many other companies had this happen and never even realized it? I will press charges if my money is not refunded within 7 business days. Someone needs to stand up to companies like this that steal money. I called the company again today and was told 90 days for a check to be mailed. Absolutely unacceptable that I am expected to wait 15 months for a refund of money they stole from my account.

  

  Business Response

  Date: 04/29/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with Smug Domains, our customer acknowledged and accepted our agreements, found at ********************************************************* .
  
  In 2011, our customer established an account with Smug ********************, a reseller for Wild West Domains.
  
  On April 20, 2015, they purchased an Unlimited Business Workspace email plan (***) for a one-year term. Subsequently, per their account settings, this plan has automatically been renewed each year.
  
  Between August 23 and October 6, 2022, their email was migrated to M365 Email Plus as part of our End-of-Life (***) process for the *** platform. They were notified of the *** and migration 30 days prior to its start. M365 Email credits were added to their account to match the number of mailboxes, remaining time, and renewal settings of their retiring *** plan.
  
  On April 20, 21, and 25, 2023, per their account settings, we attempted to automatically renew the M365 email plans in good faith to honor agreements with them, however, their financial institution declined payment.
  
  Our customer contacted our Care team on April 25, 2023, to add a new payment method to their account and manually renew one of the M365 plans.
  
  On April 30, 2023, we automatically renewed the remaining plans per their account settings.
  
  On May 2, 2023, they contacted our Care team to cancel the unwanted renewal and were provided a Store Credit for the canceled email plans.
  
  RESOLUTION:
  
  Smug Domains upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 25, 2023, we processed a cashout of the In-Store Credit back to their original payment method. They should allow five to seven days for the funds to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** Wild West Domains

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam they stole our website information. This is a scam company beware. No one should ever pay these people money. ******** company only!!

  

  Business Response

  Date: 04/15/2024

  Thank you for the opportunity to address the complainants concerns.

  From the information provided, the complainant does not appear to be a Wild West Domains customer.

  We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account,we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,
  *****************************
  Office of the *** Wild West Domains

  Customer Answer

  Date: 04/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wild West Domains host our website - kingskarsinc.com. On 2/13 our email's in my business went down. I contacted our IT guy who said it appeared our domain name had been stolen. We have been in contact with wildwest domains over the past 6 days and we can not get any resolution. They told us they needed some forms completed, which we did right after they sent on 2/14. Then they said they needed owner of the business ID, which was sent. Called back and they said it would be 3-6 hours and my IT guy would get the email needed. No response. Called back again, customer service rep said they would send another message to account recovery dep***ment and we should hear a response in 1-2 hours. No response by 2/15 - I called back and they said they needed the drivers license of my IT guy. He got an email ****************** away requesting this and sent it immediately over. I called back 2 hours later, the customer service rep again chatted w/ the ART team and they said they needed 2-3 hours to get the email to IT to gain him access. Nothing ever came so I called back on 2/16, 5 different times and got told several different things. It would be 1-2 hours, it would be 2-3 hours, then got told the rep was wrong it would be 3-6 hours for a response. Nothing, then weekend came and went and no response. Called customer service back 9am 2/19 - the rep i spoke too could not transfer me to a supervisor but said i would get a call back in 1-2 hours. He also reached out to the ART and they said they would send an email to my IT **** and get them what they needed. The ART dep***ment did contact my IT guy and stated they needed selfies of each person holding their ID's. Those were sent over at 10am EST. No response from ART dep***ment or call back from supervisor. I called back and got a customer service rep on the phone, finally got a supervisor on the phone and he took ownership of the problem to try to resolve the problem. I did not have business email for 6 days and continued to get the same answer on the phone. They kept stating they would chat at the *** **** and I would get a call back. Our main communication is email - this hurt our business and communication with our clients.

  

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to address our customer's concerns.

  CloudIT is associated with Wild West Domains, LLC, which provides reseller solutions for businesses and individuals. Upon conducting business with CloudIT, the complainant acknowledged and accepted our agreements can be found at **********************************************************.

  On February 13, 2024, our customer submitted a request to our Account Recovery Team (ART), to update the email address on file in their account.

  CloudIT takes our obligation to protect our customers account(s) seriously. As a result, we have a well-established account recovery process to ensure that only the designated individuals regain access to their account(s). The ART worked with our customer to assist them with regaining access to their account and would require additional information from our customer to verify account ownership.

  On February 19, 2024, the ART received the information they needed to verify account ownership and updated the email address on file in our customers account.

  RESOLUTION:

  CloudIT upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and understands their frustration with our Account Recovery process, but are glad to see that they have completed it.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the *** Wild West Domains

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  mycarhunt.com, a domain registered through Wild West Domains LLC (a reseller) / GoDaddy LLC, has stolen my identity information and has been spamming me with phishing emails impersonating legitimate businesses. I have contacted both Wild West Domains LLC and GoDaddy LLC, who collectively referred me to forwarding the emails to ****************************** and ****************** as well as filling out the following form: *********************************************, which I have done. ******* has not addressed the issue for some time now. I also just filed a report with the **** who referred me to also contact my state's *********************** for further assistance.

  

  Business Response

  Date: 01/03/2024

  Mycarhunt.com is associated with Wild West Domains, LLC,which provides reseller solutions to businesses and individuals to sell domain names and various services.
  

  Wild West Domains, LLC, and GoDaddy.com, LLC are entirely separate legal entities with separate Better Business Bureau profiles.
  

  It appears that this complaint was not intended for *******,and as such, the complainant may need to file a complaint with the appropriate company.
  

  Kindest regards,
  

  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 01/04/2024

  I was instructed to make an abuse report via GoDaddy, the parent company. GoDaddy has not handled the abuse report. 

  

  Business Response

  Date: 01/09/2024

  Thank you for the opportunity to address the complainants concerns.
  From the information provided, the complainant does not appear to be a Wild West Domains customer.
  RESOLUTION:
  ********************** takes spam and phishing complaints seriously. Our Abuse team is in receipt of the complainant's complaint and will carefully review their concerns, taking action as needed in accordance with our terms of service.
  Thank you again for the opportunity to address the concerns presented by the complainant.
  Kindest regards,
  ********
  Office of the *** Wild West Domains

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted their abuse team over 5 times. I used all other methods to contact Wild West Domains, with no response or no action taken. I have personal information on another website that I need removed. And Wild West LLC is the domain registrar and Cloudflare is the hosting provider. I am told that either of these groups can remove personal information. Neither of them responds or does anything. Emailing the abuse team at Wild West LLC takes you to an abuse reporting form, that once filled out, is completely useless and doesn't do anything. I give both of these groups a F rating, what a joke. It's almost as if they've got nobody working for them or they are lazy and provide no help whatsoever

  

  Business Response

  Date: 12/28/2023

  Thank you for the opportunity to address these concerns.

  From the information provided, the complainant does not appear to be a Wild West Domains customer.

  While **********************, LLC is the registrar of record for the domain name in question, we have no affiliation with its registrant(s) or any associated business. Additionally, we have no jurisdiction over the website or its content as the files are hosted elsewhere.

  According to a public network lookup, the domain points to the ** address 104.21.2.96, which is managed by the company Cloudflare, a popular Content Deliver Network (CDN). The complainant may wish to contact the hosting provider to determine if they have policies to address their concerns.

  As a courtesy, we have located the following email address which may be useful in contacting the hosting provider: ********************

  We hope the complainant finds this information helpful.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,
  *****************************
  Office of the *** Wild West Domains

  Customer Answer

  Date: 12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  glvvx.net is sending emails in an attempt to spoof or fool others into believing the email is legit and coming from @giwx.net These emails are sent to multiple vendors and customers, copying the message body of an actual email sent from our organization regarding banking and wire transfer information and replacing the actual domain of the recipients and senders with glvvx.net.The domain was registered at Wild West Domains LLC the same day the attempted phishing emails were sent out, and is still registered to this entity today:Domain Name: glvvx.net Registry Domain ID: **********_DOMAIN_NET-VRSN Registrar WHOIS Server: whois.wildwestdomains.com Registrar URL: ************************************ Updated Date: 2023-11-30T09:44:46Z Creation Date: 2023-11-30T09:44:46Z I have contacted Wild West Domains multiple times with no reply or change in registration.

  

  Business Response

  Date: 12/14/2023

  Thank you for the opportunity to address the complainants concerns.
  
  Based on the information provided, the complainant is not a  Wild West Domains customer, nor have we entered into any agreements with them.
  
  We do thank them for bringing this to our attention.
  
  While Wild West Domains is the registrar of record for the domain name in question, we have no affiliation with the website, email, or any associated business. Furthermore, should anyone suspect that a Wild West Domains customer is using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. The complainant may also wish to email our abuse department at ******************************.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  ******
  Office of the *** Wild West Domains

  Customer Answer

  Date: 12/15/2023

  Wild West Domains is perpetuating crime and is negligent in their responsibility to take action against domain abuse.

  

  Business Response

  Date: 12/19/2023

  Thank you for the opportunity to address the complainant's additional concerns.
  We stand by our previous response.
  While Wild West Domains is the registrar of record for the domain name in question, we have no affiliation with the website, email, or any associated business. Furthermore, should anyone suspect that a Wild West Domains customer is using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. The complainant may also wish to email our abuse department at ******************************.
  Thank you again for the opportunity to address the complainant's additional concerns.
  
  Kindest regards,
  ******
  Office of the *** Wild West Domains

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my web site Gorillapackage to be renewed. It was renewed but all the data was erased. I contacted ******* about the problem. I was told If I paid $80 they would fix the problem on the back end and all my data would be restored. After I paid the $80 the data was never updated. I contacted My credit card company to refund my $80.00 Although GODaddy was paid for the website renewal, After the $80 that was not part of the renewal was return to my account. Go Daddy stole my web site and transferred it to a division of there company call Wild West Domains and is now trying to upsell me. Godaddy was paid in full for the Domain name until August **** and was not authorized to sell or transfer the domain name.

  

  Business Response

  Date: 12/06/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with Wild West Domains, our customer acknowledged and accepted our agreements, found at *****************************************************.
  On June 4, 2012, our customer ************************ a ******************** name for a one-year term via an online transaction.
  In accordance with their account settings, the ******************** was automatically renewed most recently on August 14, 2023.
  On November 29, 2023, Wild West Domains was notified that our customer disputed the renewal transaction as a chargeback with their financial institution, withdrawing funds paid to Wild West Domains. The domain was subsequently removed from their account pending resolution.
  On November 30, 2023, upon contact with our Care team, our customer paid the renewal transaction fee and applicable administrative fee, and the domain was reinstated in their account.
  RESOLUTION:
  Wild West Domains upheld its agreements with our customer in good faith and honored its terms of service.
  Our records indicate our ************* Team was able to assist them in resolving this matter.
  Should our customer wish to discuss their concerns further, or if they can provide additional information, we will gladly investigate and can be reached at ***************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the *** Wild West Domains