Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We posted a job with Barefoot Student about two years ago. Since then, we have tried to contact Barefoot because we keep getting billed ($75 per month for 2 years) We would like immediate reimbursement and an end to any future contact with the company. It is incredibly frustrating that we can not get in touch with anyone, there is no number listed on the website.

  Business Response

  Date: 01/26/2024

  Hi ******,

  Thank you for your membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (30) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last charge as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - *****************************************************
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!

  
  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got this subscription on August 24 2023 and cancelled in October 24 2023. I have been charged multiple times on the same day and have been charged after I have cancelled. I have provided statements.I was charged twice on November 27th totaling $150 twice on the October 25th totaling $150 and three times in September totaling $225. I should have only been charged once in September bringing that total down to $150 but should not have been charged after the 24th of October.$450 has been taken out that I will be needing back.

  Business Response

  Date: 12/12/2023

  Hi ***********************,
  
  We reviewed your account and you are correct.  We just refunded ALL of the overcharges, as well as an additional charge as a courtesy.

  We appreciate your business - Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  We help employers hire college students and grads!

  Customer Answer

  Date: 12/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, October 30, 2023 a charge for $75 showed up on our checking account log. Neither my husband nor myself have ever even heard of Barefoot Student until this charge showed up on our account. We have no desire to do business with this company and we have never reached out to Barefoot Student in any way. We desperately need this money returned to us.

  Business Response

  Date: 10/31/2023

  Our records show that you created an employer account and posted a job.  We just refunded your payment as a courtesy and canceled your account.  Please allow 3-5 business days for processing.
  
  ********************************************************************************************
  
  Receipt
  
  Thank you for using Barefoot Student!
  
  Full Name: ***********************
  Address: 210 S Ash ** 76351
  Date: October 30 2023
  Profile ID: **************
  Item: Premium Membership
  Total price = $75
  *************************************
  

  Have a great day!

  
  Barefoot Student
  www.barefootstudent.com
  
  #1 job site for college students & grads.

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service 6/05/2023. The website states my membership ended 7/05/2023. I have still been charged $75 for the last 3 months after cancelling this service. I have reached out to the company about the issue with no response.

  Business Response

  Date: 10/07/2023

  Hi *************************,
  
  We reviewed your account and you are correct.  We just refunded your last four overcharges, as well as an additional charge as a courtesy.

  We appreciate your business - Have a great day!
  
  
  Barefoot Student
  www.barefootstudent.com
  
  We help employers hire college students and grads!

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/27/2023 I created membership at barefootstudent website Once I researched more, I came across BBB with 29 complaints, I canceled membership immediately. I was still charged; I called them and emailed the same day and no answer. Today I called every number and no answer.

  Business Response

  Date: 07/06/2023

  Hi ***********************************,
  
  Thank you for your email and membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (60) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last two charges as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - *****************************************************
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  Have a great day!
  
  
  
  Barefoot Student
  www.barefootstudent.com
  We help employers hire college students and grads!
  
  

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If action does not reflect on my account or my account is charged again, i will take further action.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barefoot Students is not ethical at all. I signed up in March of 2022 and I'm still getting charge monthly $75. I checked back in August and it showed my membership as canceled but I was still getting billed. At the moment it's still showing membership cancelled but ends in November. I googled their membership is it's renewed on a monthly basis, so why it's canceled but still charging me?I've emailed the people who keeps emailing asking me to post on their site and also sent a message to their contact email. Don't use this platform.

  Business Response

  Date: 10/21/2022

  Hi *****************!

   

  Thank you for your email and membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.

  
  
  Charges older than sixty (60) days are not eligible for a refund under any circumstances. This applies to any membership length. 

  
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last two charges as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 

  
  
  Here is a link to our Terms of Use for future reference - https://www.barefootstudent.com/page/terms_of_use/

  
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  
  
  Have a great day!
  
  
  
  
  Barefoot Student
  
  www.barefootstudent.com
  
  
  We help employers hire college students and grads!
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have erroneously been charged for a service that I did not receive by Barefoot Student for the sum of $600.I cannot get hold of anybody on any forum to try and resolve this.

  Business Response

  Date: 08/05/2022

  Hi *****************************,
  
  
  Thank you for your email and membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  
  
  Your account has not been used since the most recent renewal charge, AND
  
  Your request for a refund is made within thirty (30) days of the most recent charge.
  
  Charges older than sixty (60) days are not eligible for a refund under any circumstances. This applies to any membership length. 
  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last two charges as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 
  
  Here is a link to our Terms of Use for future reference - https://www.barefootstudent.com/page/terms_of_use/
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  
  
  Have a great day!
  
  
  
  
  Barefoot Student
  
  www.barefootstudent.com
  
  
  We help employers hire college students and grads!
  
  

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We never agreed to pay $75 a month indefinitely for a job platform that produces zero candidates or correspondence. There is no contact information available, and we have been charged for months now without us knowing or agreeing to the fee. It was supposed to be a one-time charge when we signed up.

  Business Response

  Date: 06/28/2022

  Hi *****************************!
  
  
  Thank you for your email and membership with BarefootStudent.com. I hope that you found our site helpful in your search for students and we would be happy to assist you with your refund request today.
  
  
  I understand that you are concerned about the auto renewal of your Premium Membership. All subscriptions automatically renew until canceled, and this feature was clearly listed on the enrollment page when you joined BarefootStudent.com.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.
  
  
  Except as set forth by the below criteria, BarefootStudent.com subscriptions are nonrefundable, and there are no refunds or credits for partially unused periods.  Exceptions for renewal charges specifically may be made if your account meets the following criteria:
  

   

  Your account has not been used since the most recent renewal charge, AND
  

  Your request for a refund is made within thirty (30) days of the most recent charge.

   

  Charges older than sixty (60) days are not eligible for a refund under any circumstances. This applies to any membership length. 

  
  While we do not generally offer refunds as per our Terms of Use, we have refunded your last two charges as a courtesy since you do meet the above criteria.  Your card will no longer be billed.  Please note that the refund may take up to one week to show on bank or credit card statements. 

  
  Here is a link to our Terms of Use for future reference - https://www.barefootstudent.com/page/terms_of_use/
  
  I hope this helps and I truly appreciate your membership with BarefootStudent.com.  If you have any further questions or concerns, please feel free to let us know.
  
  
  
  Have a great day!
  
  
  
  
  Barefoot Student
  
  www.barefootstudent.com
  
  
  We help employers hire college students and grads!

  
  

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Barefoot Student erroneously charged us for it's service to the tune of $300 (four monthly withdraws of $75). We never signed up for their service and have no verifiable account with them. We are wanting to be refunded the $300 they have charged so far.

  Business Response

  Date: 06/16/2022

  HI *****************************-north!
  
  
  We would be more than happy to help you with this!  Our records indicate you purchased a premium employer membership.  As stated clearly on our signup page, all premium memberships renew automatically until canceled.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.   Members can easily cancel their account at anytime by simply signing in to their account and clicking cancel subscription.
  
  
  We have canceled your membership and refunded ALL of your payments!  Please allow 3-5 business days for processing.  
  
  
  

  Have a great day!

  
  
  
  Barefoot Student
  
  www.barefootstudent.com

  
  We help employers hire college students and grads!

• Initial Complaint

  Date:05/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barefootstudent.com is not conducting business in straight-forward, clear-cut manner. Their practice is to solicit a business to pay $75 monthly to post jobs to their audience of students. There is no reporting system, no clear cut way to change the job posted, no way to know whether the job is being seen as noted in the below statement. The description given by ***************** is "Premium Employer Members can post up to 30 listings per month **** one per day) and access our student resume database **** six contacts per day). All job posts are emailed and text messaged to our proprietary list of ******************************* for hire. Each job post is also promoted on 50+ job sites including ****** Jobs, Indeed, and ZipRecruiter." None of the above can be verified. The phone number to call only states they will give a refund no **************** help. There is something going on that is not right. Please investigate this as their business practice is deceitful. I have cancelled by subscription and asked for a refund. Enough time has not gone by to know is this will actually happen. Even if it does, I still question the practice.

  Business Response

  Date: 05/25/2022

  Hi *******************,

   

  We would be more than happy to help you with this!  Our records indicate you purchased a premium membership.  As stated clearly on our signup page, all premium memberships renew automatically until canceled.  Many members find this feature useful as they like the assurance of having a community of students available whenever they need help.  Members can easily cancel their account from anytime by simply signing in to their account and clicking cancel subscription, or contacting us on our contact page - https://www.barefootstudent.com/page/contact/  : )
  
  We have canceled your account and refunded ALL of your payments!
  
  
  Thanks!
  
  
  
  Barefoot Student
  
  www.barefootstudent.com
  
  
  We help employers hire college students and grads!

  Customer Answer

  Date: 05/26/2022

  I do not accept the response from BarefootStudent. The message they sent didn't answer my original question that I sent them. Here are a couple questions I sent them:

  I can't figure out how to change our listing. Also can't seem to figure out if anyone has seen the listing, applied, etc. Reporting?anything beside charging $75 for the account and posting a job?

  ---

  Okay! Ive sign up. Ive posted the job Paint Prep but nothing shows under this tab. Thanks. (i had a screen capture provided of my "postings" tab. it was empty. 

  --

  The company provides no support. They are quick to respond on the refunds which is good but otherwise they don't answer any questions. They provide nothing on the site to know if your job post is getting responses or that people are even seeing it.