Complaints

• Initial Complaint

  06/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with Southwest Credit Systems,LP, they did not provide me with the original contract as i requested.

  

  Business response

  06/25/2024

  To Whom It May ******************** style="font-size: 0.875rem;">Not sure why Chapman Ford is being sent this complaint.  We have no knowledge regarding any debt with ******* Communications or ********************** Systems; nor have we had a client *************************.

  Sincerely,

  *******************************

  General Manager

  Chapman Ford

   

   
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September 2021 I purchased a 2021 **** Mach E from Chapman Ford. The car has been in their repair shop 7 times for the same issue, and the issue has arisen again. Therefore I told the dealership I wanted to pursue my rights under the ** Lemon Laws. The dealership told me to contact **** and the BBB. The issue is a front camera fault which renders the vehicles safety features inoperable. **** has been unable to fix the problem, and may in fact have no solution for the problem. Chapman Ford has all the information relating to the numerous service appointments.

  

  Business response

  07/25/2023

  Customer is seeking remedy through ******* Lemon Law and has been directed to the BBB Autoline as well as **** Customer Relations in accordance with ************* Law.
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Unprofessional Diagnosis and service. March 2022 I brought my *************************** because it was blowing hot air. They pinned it on a leak and said that it was fixed. I paid for a full re-charge of the ac system. Only 4 months later I was back in. This time ******** was a bad Evaporator and was going to cost almost $3000. I refused service and they wanted to charge me another inspection fee, to which I said NO I am NOT paying that since I was in only 4 month earlier and paid for an inspection then. They should have caught it earlier. I decided to then bring it into TGK Automotive for a second opinion. I am so glad I did. Upon inspection, they provided a thorough report that INCLUDED actual Camera photos proving to me that the issue was in fact NOT the Evaporator. They instead showed evidence that it was the Condenser which was going to be over $1,000 less than the dealership diagnosis. The issue was fixed and I waited a whole year. This summer the heat started up again and unfortunately the ** started blowing hot again. I took it right back to TGK and without question for $0 cost they were able to cover the full condenser replacement again with a LIFETIME WARRANTY on parts and labor. I have taken a couple summer trips already in 120 degree weather and the ac is so ice cold we actually have to turn it down. THANKFUL to TGK for your service in not only solving the issue but being very professional to diagnose the issue properly and NOT trying to scam me. My experience at Chapman is case in point why people try to avoid dealerships. My recommendation is unless your Car is under warranty DO NOT USE CHAPMAN FORD. I believe a whole ethics report should be taken down and corrections made.

  

  Business response

  07/22/2023

  RE: Complaint ID ********

  We appreciate your bringing your concerns to our attention and will review your concerns with our staff to evaluate our procedures to avoid any similar situations from arising in the future.

  Please accept our deepest apologies for a misdiagnosis of your vehicle a year ago.  We are happy that you have gotten your vehicle repaired and are happy with your service that the other shop.  

  Sincerely,

  *****************************

  Internet Sales Director

  Chapman Ford

   

     

  Customer response

  07/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩