We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Infiniti of Scottsdale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a used car on June 21, 2024 and within a few days had an issue with the transmission. After researching possible reasons I took the car to Kerrys car care for a transmission flush. They informed me that the transmission was pulling code P0700. Next I called Scottsdale Infiniti informing them of the issue and they instructed me to bring it back to them. After a couple days they tell me that nothing is wrong with the car. I pick it up and return it back to ****** car care to get it fixed under my MPP warranty. ****** then call in a claim describing the problem and MPP sends an inspector who condemned the transmission calling it a preexisting condition and refused to pay the claim. Called Scottsdale Infiniti telling them this and they refused to correct the problem stating they didnt find anything wrong with the transmission. Im now fixing the car wntirely at my expense. The car is waiting for a transmission to be delivered and I have been without a car for 2 weeks and needed to get a rental car which is another expense. Im requesting that they pay for this repair since this should have been fixed prior to selling the car.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This car dealer committed so many layers of illegal & shady acts that I need a 11K character window to report it all. And because I can only fit a fraction of my complaint here in this 2K character window, I will attach my complaint as a separate PDF. Thank you!

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About two months ago, I purchased a vehicle from the Infiniti of Scottsdale, *******, dealership. According to. In our agreement, I was supposed to pay an amount as a down payment, and the rest was supposed to be financed as discussed for the out-the-door price which tax and fees were included. The purchase was an out-of-state purchase since I live in **********. Even though I advised them that I don't have much experience regarding out-of-state vehicle purchasing, they informed me that everything would be handled on their end. I only was supposed to sign some documents and send them back. After receiving the vehicle, I waited for the license plate to arrive for more than. ******, I have contacted the dealership since it didn't show up. I was advised that I was supposed to reach the *** of the *******************. After reaching the ***, I realized that I was supposed to pay the state tax out of pocket, even though It was supposed to be included in the financed amount. I tried to get a hold of the management of the dealership to seek clarification. But unfortunately, their lack of customer service and professionalism couldn't help me to resolve my matter even though I had proof that the Sales tax was supposed to be included. The management is. How has such a significant error happened? They are simply refusing to help me by saying that there is nothing much that can be done. I want this matter to be resolved since I have invested considerable money by purchasing from them, and they have to take ownership of the contract.

Infiniti of Scottsdale is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.