ComplaintsforVan Chevrolet

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 13, 2022 I took my Buick LaCrosse to Van Chevrolet/Buick to have the oil changed. I was responding with a coupon sent by Van offering a $49 oil change which included an inspection and tire rotation. I was shocked when I was presented with a **** for $268. They had added an oil filter at 10 times the retail price for a GM filter and an engine air filter at 5 times the retail price. No other repairs were made. They charged me for the tire rotation and the inspection. There was no sign of any discount for the $49 coupon. This dealership is clearly praying on the elderly (I am 80) with outrageous **** *** and misleading coupon offers.

  Business response

  02/17/2022

  February 17, 2022
  
  
  
  
  RE:complaint # ******** *****
  
  
  
  We have received ************** complaint dated February 17, 2022.
  
  In reviewing the invoice, ************** was incorrectly charged for the tire rotation.  We apologize for that confusion and will be issuing him a check in the amount of $20.05 to reimburse him that full cost.  The check will be mailed to that address show on the complaint.
  
  The other items that ************** referred to in his complaint are correct.  He was charged for both filters which were not part of the coupon offer and for which he approved.  Additionally, the coupon price of $49.95 was honored and shown correctly.  Using ************* copies the total charge for the oil change was $65.38 shown as TOTAL LINE A.  On the final page, there is a deduction (shown as LESS INSURANCE) of $15.43 which is the discount off the line A charge net amount of $49.95.
  
  If there are any further questions, I can be contacted directly at **************.
  
  
  Regards,
  
  
  ***************************
  Controller
  

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As there are bot enough characters to put everything here, i have attched documents. I have been back and forth with Van Chevrolet with getting done what the said they would get done. I purchased a car for my son from them on 6/05/2021 and di not receive possession of the car until 7/7/2021. During that time I was called multiple times stating that it would cost too much for them to fix the car where it would be safe to drive. They offered to locate a different car foe for. Not sure what happened there but Van Chevrolet called again saying that they would just fix the car. After picking up the car the fist time, it was returned due to not running correctly. There are more detailed notes in the attachment. They kept the car foe another month saying that they drive the car lots of miles and could not did anything wrong with it. They informed me that they also took it to a **** dealership. When I asked which **** dealership they took it to, I was told they didn't know. Looking at the paperwork from Van Chevrolet, the mileage is the same when they received as when they finally returned it to me. How can that be if they drove it lots of miles. ***** I wasn't getting any results I took the car toa **** dealership myself. As you can see in thr paperwork there is plenty wrong with the car. The car has only been in my possession maybe 3 months since the purchase. I am looking foe my $5,000 deposit back to cover having to fix the car myself. I tried disputing this transaction with my credit card company however, because I waited so long for Van Chevrolet to fix their promise, the time to dispute the charge had past. Please help me get my hard earned money back for a car that was not safe for my son to drive. My son and I have spent lots of money getting him to places such as work and the grocery store while Van held on to his car and did nothing with it.

  Business response

  01/19/2022

  
  January 19, 2022
  
  
  
  Response to complaint # ******** *****      (original complaint) #********
  
  
  
  We are in receipt of the new complaint filed by ************** regarding her used car purchase.  ************** does not raise any additional points of concern from her original complaint filed back in August 2021. 
  
  We understand that vehicle had a number of repairs that needed to be done, which they were, however a back order of parts caused the delays.  This was out of our control.  In August, the dealership issued to **************, two payments (a total of $356.12) to compensate for the inconvenience.
  
  ************** purchased an extremely aged vehicle, with very high mileage.  The dealership delivered the vehicle to her in a safe and saleable condition based upon our inspections.    Due to age and mileage, the vehicle would obviously not be in a new car type condition. 
  
  If ************** remains unhappy with her purchase, we would be happy to work with her to trade that vehicle in on something she would find more appealing.
  
  Again, we apologize for all the inconvenience for *************.  If there are any further questions, I can be reached at ************.
  
  
  
  Regards,
  
  ***************************
  Controller
  

  Customer response

  01/19/2022

  The dealership fixed nothing they said they would. I understand that I purchased an older vehicle. This isn't my first time purchasing a used car, I know how it works. The amount the you refunded me was for holding on to the car for over 2 months. That does not mean you actually fixed the issues. I would like compensation for the stuff Van chevrolet said they fixed but did not. You can not tell me that a computer can go out in 2 months or a control are would need replacement in that time frame either. Those are items that would not make a car safe to drive. If you did an inspection like you said, then you would have noticed they needed to be replaced. Your service department couldn't even provide the **** dealership that supposedly check the computer. During the time van chevrolet said the car was at **** i called various ones in that area and none of them had the car.
  
  This is not acceptable.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The classic Bait and Switch. I recently purchased a vehicle from Van Chevrolet and of course, I am totally disgusted by their sales tactics and financial practices. I built a vehicle online as a gift for myself for Covid nursing for the past two years. I wanted a Camaro 1SS and was told I was receiving a loaded 1SS for over 46k. I was told the vehicle did not have leather seats or a sunroof and I was agreeable with that because of the other options and larger engine. On delivery, I received an LT1 which has the same engine but is much cheaper than the 1SS. First, my credit was run through several (4 to 5) banks after I specifically requested to have my credit checked through Chase bank because I travel and bank with Chase. Although they are not my favorite bank they have branches nationwide. I was also told by the sales representative I wasn’t approved through Chase bank; therefore, I had to be run through different banks. While this information is completely false. I later contacted the loan department through Chase and not only did the representative laugh at this information with my credit scores ranging from 760 to nearly 800, but she also gave me the loan application number which showed immediate approval on December 2nd. I’m in a situation I didn’t think I would end up in and I will never purchase a vehicle at Van Chevrolet. I attempted to deal with Daniel in finance, Brian R. (manager), and Smiley E. (manager). Although they listened to my concerns and pretended to want to correct the situation no one has taken responsibility for blatantly lying and falsifying the price of the vehicle in my transaction. I know if I were a man I would have been treated differently and with more transparency in pricing. I was completely discriminated against and I was told I received a discount for being a hometown hero which I completely didn’t receive. Documentation is available. I am going to post the MSRP for the vehicle along with the actual cost I was charged.

  Business response

  12/30/2021

  
  
  December 30, 2021
  
  
  Response to complaint # ********
  
  We are in receipt of the complaint filed by Ms. ******* dated December 30, 2021. 
  
  In speaking with the General Manager regarding this issue, he stated that it was his understanding that all of these issues had been gone over and reviewed with Ms. *******.  He indicated that all items were in line with what she signed for and purchased.
  
  In an effort to foster a goodwill gesture toward Ms. *******, he has agreed to trade her out of the vehicle for the full price she purchased it at and find her a vehicle that is more to her liking. 
  
  If Ms. ******* wishes to resolve this matter in the manner described above, we ask that she please call General Manager, Matt C****** at ***** ********
  
  Regards
  Stephen F*****
  Controller
  
  
  
  

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Kind of a joke! The salesman was decent but the rest a mess. Sold me a vehicle supposedly under warranty, and claimed it was under warranty, but apparently when being transferred in from Canada the manufacturer voided the warranty. I only found this out because I had it in the shop for what would have been a warranty repair. Only ran me $1k+ out pocket. Second frustrating thing is they sold me an extended warranty on the premise it would get me to 120k miles with the current warranty, again that was voided. The finance person says theyll even come out and fix a flat tire under this warranty. First extended warranty claim, denied! Third, four phone calls and three voice mails with no return call. I wouldnt recommend anyone buys here unless your cool with shady finance people and a lack of knowledge for the product they sale.Long story short sold a vehicle supposedly under warranty and stated so. It was not!Vehicle required repair with a short period of time, and I have other issues.Finance officer misrepresented themselves and the level of extended warranty. Apparels and obviously all in *** effort to get a sale of the extended warranty.Four phone calls, three voicemails, and not a single call back. The only person that answers is reception.

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