ComplaintsforSkinny Me Chocolate
Nutrition
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
SkinnyMe Chocolates has owed Bizaglo for an overdue invoice for 6 months.CEO ************************* has acknowledged the debt and indicated he is broke.CEO ************************* has missed our last 16 attempts to contact him regarding the overdue invoice.We have called the SkinnyMe Chocolates hotline many times, they promise to return our call within 24 hours, but never do.We have posted on LinkedIn regarding the unpaid invoice, SkinnyMe employees just block us.Initial Complaint
11/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for products on 9/18/23. As of today, 11/6/23, this business STILL has not shipped my order. I have emailed, messaged through ********* and called the 800#.l for the past TWO MONTHS. EACH WEEK I have been told that the order would ship on the next two weeks. Then when I ask for info as to why the order has not shipped in over two months, they hang up on me. Very poor customer service and I want my order shipped and a FULL EXPLANATION of WHY they are not shipping peoples orders!Business response
11/08/2023
Thank you for reaching out regarding your order with us. Rest assured order #******* was a backordered item and was not charged to your method of payment. This order was cancelled due to delays in shipping. We are very sorry for any inconvenience this may have caused for you. At this time we are experiencing extended delays with our shipping team. Once resolved we will remove the backorder and resume shipping. However, we have cancelled your order at this time. Thank you once again for reaching out with these concerns.Customer response
11/08/2023
I would like to be able to send the company a shipping label all they would need to do is package up my products and put the label on it and I will have *** come and pick up the products. I do not care that they are having problems with their own shipping service. I have my own service for my business and I am happy to pick up my own order so that I am not waiting another two or three months to get it.Business response
11/10/2023
Thank you for your consideration, but we utilize a third party shipping company and cannot honor shipping labels being mailed to them. We're terribly sorry for any inconvenience, but at this time rest assured we did cancel your backordered purchase and you were not charged for it. Thank you for your time.Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order in august but no product has shipped. They have notified me they are backordered ever since. I like their product, but I've called and emailed and the answer is always the same that they are having trouble getting the product, but soon will be able to deliver. online the chocolate is still shown as being available, but it's notBusiness response
11/03/2023
We are terribly sorry for any inconvenience our delays in shipping may have caused for you. We are working to resolve an internal issue surrounding our third party shipping company at this time. However, delayed shipments will resume once these issues are resolved. We are currently accepting orders under a 'backordered' status, meaning customers who order at this time will not be charged until their purchase ships. We do understand the frustration involved and have cancelled your backordered orders #******* and #*******. Once again we are very sorry for any inconvenience the delays in shipping may have caused for you. Please let us know if there is anything else we can do to assist in the resolution of this complaint. Thank you for your time.Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
2 ORDERS WERE PLACE IN EARLY AUGUST 2023 FOR SOME CHOCOLATES. ORDER NOS. ARE AS FOLLOWS:3628316 AND *******. HAVE REACHEWD OUT TO THEM TWICE AND THEY THEY KEEP GIVING THE SAME EXCUSE OF PROBLEMS WITH THE SHIPMENT. THEN THEY SAY CASE IS CLOSED AS IT HAS BEEN RESOLVED. I WANT A REFUND OF WHAT I PAID.Business response
10/23/2023
We are terribly sorry to hear of the experience you've had. Rest assured both orders were refunded on 10/20/23 as requested via your email correspondence with our support team with a refund transaction id of ********** for order #******* and a refund transaction id of 0WS16420GG998850B for order #*******. Please let us know if there is anything else we can do to assist in the resolution of this complaint. Thank you for your time.Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
July 21 2023 I ordered 3 boxes of the Birthday Cake chocolate and three boxes of the Almond bars. So I have been calling and sending emails about my order and I keep getting the run around. On 7/27 23 I sent a message asking when my chocolates would ship. ********* said they are experiencing a slight delay in shipping. August 2 I sent another message and then I called their call center and they told me to wait another 3-5 days. ***** answered my message says they are experiencing a slight back order and should be shipped out at the end of the week and that was the week of July 28. August 5 ***** says they are experiencing a slight back order which has delayed some orders from shipping and he said it should ship out at the end of the week of August 11. Just want a truthful answer from someone who is not a call center or a message call me. I paid ****** dollars for the chocolate bars. Please help. I feel like I am getting the run around. My number is **************. If they do not want to send my chocolate bars please return my money. Thank you. ***********************. My confirmation Number from them is *******. And my order number is *******Business response
08/11/2023
Thank you for contacting us in regards to this customers account with us. As requested, the payment has been refunded as of 8/8/2023. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.Customer response
08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered my first batch of chocolate. It was not the free for the price of **** order as I did not want a subscription plan. When the chocolate arrive it was completed melted in the package. There was no dry ice or anything to keep it cold enough not to melt. I live in ***** with heat index of over 100 each day and that day (which it took a week to arrive) it was 110 degrees. I didn't know it would be a subscription plan and yet another batch arrived today, same thing, melted. One bag for $39.94. Absolute scam. It was in a manilla folder, completely melted. I want a complete refund of my money spent to date which is $55.36 plus $39.94 for a total of $91.30.Business response
07/14/2023
Thank you for contacting us in regards to this customers account. Please note that this customer was refunded in full on 7/12/2023 for the amounts of $55.36 and $39.94 as requested. Additionally, the active subscription associated with this account has been canceled. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.Initial Complaint
06/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Craversnacks has charged me for *****. I did not sign up for any thing from this company. I did receive a free sample of chocolate but no mention of any thing I had signed up for from this company. I have had this payment stopped by my bank and my credit card changed.Business response
06/09/2023
Thank you for contacting us in regards to this customers complaint. We've issued a cancellation of the subscription associated with this account. However, since the customer has changed their payment information they will need to contact ** at ******************************* and cite this BBB complaint so we can work out an alternate refund method. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.Customer response
06/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
06/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been charged for an order from Craversnacks . I received an order for their sugarless chocolate but had not signed up for a free sample. I did not ever sign up for a monthly plan to continue or begin to buy their product.Business response
06/09/2023
Thank you for contacting us in regards to this customers complaint. We've issued a cancellation of the subscription associated with this account. However, since the customer has changed their payment information they will need to contact ** at ******************************* and cite this BBB complaint so we can work out an alternate refund method. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.Initial Complaint
05/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I didnt see anywhere that I was signing up to continuiously receive this product!!!Business response
05/30/2023
Thank you for contacting us in regards to this customers account with us. As requested we have canceled the active subscription on file, so the customer will no longer be billed for any further shipments. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.Initial Complaint
05/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for the free trial of SkinnyMe chocolate and received no clear indication that I would then be signed up for the subscription and charged $35 every month. I was charged yesterday 5/13/23 requesting a refund and for the recurrent subscription to be cancelled with no luck. There is no option for me to cancel the subscription myself on the website. It was not clearly indicated that I would be charged monthly, I received no email communication regarding the charge/purchase, just noticed money was withdrawn from my account. Just seeking a refund and to have the subscription cancelled.Business response
05/19/2023
Thank you for contacting us in regards to this customers account with us. Please note that a refund was processed on 5/13/2023 per the customers request. Additionally, we have canceled the active subscription on file so the customer will not be billed for any future orders. If there is anything else that we can do to assist with the resolution of this complaint, please do not hesitate to contact **.
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Customer Complaints Summary
73 total complaints in the last 3 years.
4 complaints closed in the last 12 months.