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          Find a Location

          Dansons has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Dansons

              8877 N Gainey Center Dr Scottsdale, AZ 85258-2108

            • Dansons

              3411 N 5th Ave #500 Phoenix, AZ 85013

            Business ProfileDansons

            Online Retailer
            Multi Location Business

            Contact Information

            8877 N Gainey Center Dr

            Scottsdale, AZ 85258-2108

            Visit Website
            (877) 303-3134

            Customer Reviews

            1.13/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            237 complaints closed in last 3 years

            64 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers bbq grills, smokers and accessories for sale online. 

            Business Details

            This is a multi-location business.

            Find a Location

            Dansons has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Dansons

                8877 N Gainey Center Dr Scottsdale, AZ 85258-2108

              • Dansons

                3411 N 5th Ave #500 Phoenix, AZ 85013

              Location of This Business
              8877 N Gainey Center Dr, Scottsdale, AZ 85258-2108
              BBB File Opened:
              4/6/2018
              Years in Business:
              24
              Business Started:
              9/1/1999
              Business Incorporated:
              6/9/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Dansons US LLC
              • Louisiana Grills
              • Pit Boss Grills
              Business Management
              • Mr. Daniel Thiessen, CEO
              • Mr. Jeff Thiessen, President
              • Mr. Jordan Thiessen, Manager
              • Mr. Ryan Gordon, Senior Manager
              Contact Information

              Principal

              • Mr. Daniel Thiessen, CEO
              • Mr. Jeff Thiessen, President
              • Mr. Jordan Thiessen, Manager
              • Mr. Ryan Gordon, Senior Manager

              Customer Contact

              • Mr. Daniel Thiessen, CEO
              • Mr. Jeff Thiessen, President
              • Mr. Ryan Gordon, Senior Manager
              Additional Contact Information

              Fax Numbers

              • (877) 303-3135
                Other Fax

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              237 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              The Bluetooth componenent never worked, the flashing flame showing polling was running never flashed. But I thought I could live without that, the unit was so damned heavy to return to Academy over that. 4th of July weekend the circuit breaker it was plugged into started popping and then the unit shut off and would never come off. I tried to get the screws out to check the fuse but the screws are in too tight for a 63 year old to get out, but I also tried a high school neighbor football player who couldn't get them out. That week I called and Louisiana Grills person said they were going to send a new control panel and ignitor, after a few weeks I hadn't received it called back and it wasn't sent. Still don't have it. I bought this because there was a sign saying "5 year warranty." I've never seen a warranty on something with an electronics component that says they'll send you the parts and you are expected to rebuild the unit, I called within 90 days of purchase, this unit obviously had a defective control panel in it sent from the factory. If **************'s wants to send THEIR repair guy to fix this before August 15th then I'm OK with that, but if they don't want to do that I want them to refund my money. At 63 years old this is the most ridiciculously bad consumer product I've ever bought and the customer servide to remedy the problem is awful.
              Read More
              Read 236 More Complaints

              Customer Reviews

              40 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arthur M

              07/24/2024

              I recently purchased a PB pro elite 1600 pse nothing but problems out of the box will not Connect Wi-Fi or Bluetooth I am an IT engineer I tried everything before I called them no luck after calling them at least 5 times and and going through their support team nothing was resolved so I called one more time and ask for a Replacement Controller since this device is not working as advertised they said no so I asked to talk to a supervisor who basically refused to address the problem and refused to send me the replacement controller he just blew me off and hung up I paid ***** dollars for a piece of junk which I cant even use this Company needs to be held accountable for the fact that a lot of people are having issues that refuse to fix this company was recently purchased by ******************* I have complained to them also and they have not responded but I will not stop until they fix their product problem,know company should be allowed to treat customers like this

              Customer Response

              07/30/2024

              A representative from PB called and assured me that the part would be ordered its been two weeks know email or confirmation of the order being placed this is par for the course with this company still waiting for confirmation from them

              Dansons Response

              08/05/2024

              Hello,

              We understand that shipping delays are frustrating, especially during the peak of grilling season. Please be assured that we are working hard to get orders out as soon as possible. Kindly check your email for tracking information of your order.

              Thank you,
              Read 39 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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