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Business Profile

Online Travel Agency

Dreamstar Resorts
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Dreamstar Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dreamstar Resorts has 2 locations, listed below.

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    • Dreamstar Resorts

      Scottsdale, AZ 85260-1734

      BBB accredited business seal

    • Dreamstar Resorts

      PO Box 14673 Scottsdale, AZ 85267-4673

      BBB accredited business seal

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Involves agreement to remove deeded ****************** into the *** Points System. On 9/19/2024, a Proposal Agreement was signed by **** ********* *** and ****** P. ********* (Clients); ****** ***** and ***, DreamStar Account Manager who stated his last name is *********. Location was at ***************** in ********, ** Also, a check of $4,000 paid to the order of TAV dated 9/19/2024 was provided by us to *** and cashed on 9/23/2024. The issue on this transaction is the reimbursement of the cashed $4,000 check due to the disapproval of the contract, which was relayed by *** on 10/2/2024 based on Pauls text to *** on 10/1/2024 regarding DreamStar/*** status update. Since the contract was disapproved, **** asked *** why he cashed the check and **** response was that he thought if he cashed the check, they would have to accept it. On 10/3/2024, Thursday, *** further text **** that the company refund check with a tracking number will be priority mailed within the next ***** hours, which should have been at least the latest on Monday, 10/7/2024. He further indicated that he has started the process, so him being out of the country will not delay the disbursement whatsoever and theres nothing to worry about the return of the $4,000. Also, **** text **** on 10/4/2024 about his concern of what ******************* has said that they never heard of DreamStar Resorts and *** would not subcontract to another company, as *** would perform that program/function themselves. Again, on 10/8/2024, **** text *** asking for the tracking number for the return of the $4,000 check. *** responded on 10/9/2024 that he will retrieve this from the corporate and send the refund check as soon as he can and further confirmed on 10/12/2024 that it was sent on 10/6/2024. As Tuesday, 10/15, 2024, the refund has not been received. Contacts: TS Removal **************; DreamStar Account Manager, *** ********* ************** Cell; DreamStar: ************** and **************.

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