Business ProfileforRaintree Pet Resort

My pet was throwing up for 6 days - took him to Raintree Pet Resort and the vet recommended a lab test. I humbling say I was saving $ to pay my rent but the concern with my pup having a bacteria and passing that bug to my other puppy weighted me more than my rent that min so I agreed to the lab result and was promise to be delivery in ********************************************* my older # which I have updated the day prior to the appointment 12/18/23 On 12/19 went to the appointment. On the 20th went to drop the ***** test (which got lost by staff member) called for test results were told that the vet who treated my pup would be back after holiday. I called again on the 24, 26,29,30th. I was told only a vet could provide the test result I asked to speak to manager who told me that she understood my frustration would pass ahead and get back w me next day,NOTHING!The vet called today 01/02/24 and said that dog is great, I said I KNOW! The lab test was not out of luxury but concern to have 2 sick pup in the house with perhaps deadly bacteria. The vet said I understand your you will forward to management. So a few mins later I received a call telling me that from $300+ they offered me $ 70 back from the ***** test they lost. Now whoever is reading this please tel me what is the purpose to hear a lab result 14 days later?I feel violated. I work too hard for each dollar I spent. The dogs are returned patients and still no regard with all the time I spent driving there to take the puppies, drive back to take the ***** test they lost, and no regard for all the calls I made seeking for lab results now my refund.Telling me the lab was outsourced? Is that really my business? I paid what was asked you didnt do me any favor. I am contacting BBB to report this but still hoping to receive a call with my full refund not 70 bucks. I am not expecting OWNERSHIP at this point BUT MY $ BACK! My pup could in fact be DEAD if he needed an urgent medication.