ComplaintsforBusyKid
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for busy kid, for my daughter ordered her a card and linked my bank. I recieved my card in the mail and wanted to log into my busy kid account and activate it, but was unsuccessful and contacted busy kid that I was having issues logging in and they said they closed my account because they see examples of activity that does not meet terms and conditions? When I literally have not even done anything other then sign up and order card then log out?? Theirs no activity at all what so everInitial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is a new app I got for my son to pay out chores he has done and to teach responsibility. To date they have taken out a total of 100 dollars from my ********* saving account which they were not given authorization to do and on my 5/3rd account I am now in the negative 173 dollars and going up everyday for overdraft charges and extended overdraft charges. I haven't seen one but of the money taken out and just get the run around when I try to contact anyone. I am on disability and this is unprofessional and almost criminal. If you can help me I would really appreciate it.Business response
05/12/2022
******************,
We are sorry there was trouble with your account but happy to refund the $97.49 that was actually moved from your account after you approved the transactions (subscription fee, payday and bonus). All three transactions require the primary parent to approve (or make) the transactions and not something our company just removes. The refund has been started and you should see it in your bank account within a few days. As for the additional fees from your bank, we suggest contacting them as soon as the funds have been returned and request that the fees be removed. Once again we are sorry for the trouble and any misunderstandings.
Sincerely,
***************************
President
BusyKidInitial Complaint
04/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On April 16, 2022, My son, *****************************, had over $40 in his Busykids account. It was connected to a credit card # ending with ****. We were provided a new card that we activated, and the balance from **** disappeared. Currently there is $2 in his account from a recent transfer to the new card, when there should be $42 in there. The new card ends with ****.We contacted customer service on April 16th and after being on the phone with them for 5 minutes and providing them our security information, we were told we would have to call back on Monday to get the issue rectified.We want the card ending in **** to have a balance of over $42 by EOB on Monday April 18th. This balance should include the money from **** and ****.Business response
04/18/2022
********,
Thank you for communicating with me directly. As I confirmed, the issue has been resolved and your funds are in the account. If I can help with anything else, please let me know.
Sincerely,
***************************
President
BusyKid
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Customer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.