ComplaintsforRise48 Communities LLC

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Construction is going on inside the units and the workers are really loud and rude. I asked an older Hispanic female is she can keep it down since my baby was sleeping and she walked away with a man cursing at me in Spanish. They then decided to play loud music and every time they go up or down the stairs they make sure they are extra loud so I can hear them. This has continued for more than a month now. I spoke to the staff in the office last month about this issue and it has not been resolved.

  Business response

  08/12/2024

  Hi ***********************,
  
  Thank you for taking the time to share your feedback. Resident insights are deeply valued as part of our commitment to maintaining a positive and welcoming community. Your satisfaction remains a priority, and improving the living experience for everyone at the property is essential. Your concerns about the noise and on-site behaviors have been noted and will be addressed as part of ongoing efforts to maintain a comfortable environment for all residents.
  
  For any further questions or suggestions, the Resident Success Team is available to assist and ensure your concerns are addressed promptly. You can reach them directly at ************. Your continued residency is appreciated, and we look forward to enhancing your experience in our community.

  Rise 48 **************** | Resident Success Team
  ************************************
  ************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of transaction: May 2, 2024 a. Application Fee Receipt: $50 b. Admin Fee Receipt: $200 Business Committed to provide me: a North or East- entrance door facing "their A1 Floorplan" apartment on May 2, 2024 which would be up for move-in on May 10, 2024.Nature of Dispute: Misrepresentation, Promissory Estoppel, Unjust Enrichment Business tried to resolve the problem: They tried to sell me available housing units of the kind which I had clearly said I am not looking for in the very beginning.

  Business response

  07/26/2024

  Hi ******************
  
  Thank you for sharing your thoughts with us. We truly value each resident's perspective, and your insights help us identify areas where we can assist you better. Please know that our team has looked into the matter and resolved the concern. Our team is always available to listen to and address any other concerns you may have. Feel free to contact our corporate office and speak to our Resident Specialist at ************ between 9 am and 5 pm, Monday through Friday.
  
  Rise 48 Resident Success Team
  ************************************
  ************

  Customer response

  07/26/2024

  Hello Respected,
  
  Here is my email that I put forth as a complaint against the housing agency at the address:
  
  Rise at the Retreat
  **************************************************************************
  ************
  
  which belongs to the company called as "Rise48 Communities LLC"
  ---------------------------------------
  Details:
  Date of transaction: May 2, 2024
  a. Application Fee Receipt: $50
  b. Admin Fee Receipt: $200
  
  Business Committed to provide me: a North or East- entrance door facing "their A1 Floorplan" apartment on May 2, 2024 which would be up for move-in on May 10, 2024.
  
  Nature of Dispute: Misrepresentation, Promissory Estoppel, Unjust Enrichment
  
  Business tried to resolve the problem: They tried to sell me available housing units of the kind which I had clearly said I am not looking for in the very beginning.
  --------------------------------------------
  Description:
       The housing owner makes me pay the application and administration fee for his promise (the promise was verbal, after I had a tour of apartment) of providing a type of apartment that I desire and later after the payment says it is gone off the market and cannot refund even though he had verbally promised that he would refund in such a circumstance.
       The agent that I spoke to at the agency, who made the verbal commitment: ***********************.
       Date he said the desired units were available and to make the payment: May 2, 2024.
       Date I applied for the payment: May 2, 2024.
  
  The same agent at the agency upon asking then why did he commit to providing an unit and later going back on his word, he responds "someone else applied for it". Which then brings the question how was I allowed to apply for the respective unit if it was already taken/ applied by someone else, for which he has no answer and still, at the end of the day results in me having nothing for the money I have paid for.
  
  I request to rightfully get a refund. I am uploading the receipts of the payment made.
  
  Thanking you,
  ******************

  Business response

  07/30/2024

  Hello,
  
  Thank you for taking the time to provide your feedback. Your satisfaction is our top priority, and we are committed to ensuring that all our residents have a positive living experience. We appreciate your diligence in addressing this matter. After conducting a thorough investigation, we have confirmed that all leasing protocols were followed and addressed. If you have any further questions or concerns, please feel free to contact us directly at ************************************.
  
  Rise 48 Corporate Office 
  ************************************

  Customer response

  08/01/2024

  The business has asked to mail to particular email id to resolve the matter. I will be doing that.
  
  Will be keeping this thread and reply to "Not accepting the response" until the business provides proper resolution.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a lease on an apartment at the Rise at ******** I was given the keys and when I opened the door first time it was crawling with cockroaches, I went right back downstairs and notified property manager ****** and she stated she would have a company spray for bugs that day. When I returned that evening the apartment was worse. I was unable to sleep shower or eat there due to roaches crawling across the counters, bathtub and my mattress. I immediately told her I would not live here and the apartment was not move in ready as promised. I returned the keys and canceled the lease within 24 hours. Originally, she said this was fine I was in the allotted time period to return the keys then I later got an email I was being charged $2,900 for terminating the lease. Please help the apartment was not move in ready with a horrible ***** infestation. Conditions are uninhabitable

  Business response

  07/24/2024

  Hello,
  
  Thank you for taking the time to share your feedback. We deeply value the insights of all our residentswhether current, future, or pastas we strive to maintain a positive and welcoming community. Your satisfaction remains our utmost priority, and we are dedicated to continually improving the living experience for everyone at our property.
  
  At *******, we are dedicated to providing all our residents with a positive living environment. We take pride in offering quality housing, allowing our residents to enjoy our updated communities and upgraded apartment homes. We offer pest control services at all Rise 48 locations, and our on-site maintenance team is always readily available to efficiently care for our valued communities, ensuring they are maintained and kept clean for the enjoyment of each resident.
  
  As a friendly reminder our team has happily coordinated with you on several occasions regarding your concerns, and we are always here to support you. If you have any further questions, suggestions, or concerns, please reach out directly to our Resident Success Team at ************ or via email at ************************************* We value open communication and are here to assist with any inquiries you may have.
  
  Best regards,
  
  Rise 48 Resident Success Team
  ************************************
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  -August 2021 to present -70,000$ paid total -Business promised a safe & healthy place to live. -Apartment is ***** infested/false advertisement of listing(clubhouse doesn't exist but is listed), overcharging for services provided.-Business has tried to resolve issue by asking for more money or pest control that doesnt work. -The ad was seen August first 2021 on their website and ****** maps.

  Business response

  07/22/2024

  Hi ***************************,
  
  Thank you for coordinating with both your on-site team and our Resident Specialist at the corporate office. We deeply value the insights of all our residents as we strive to maintain a positive and welcoming community. Your satisfaction remains our utmost priority, and we are dedicated to continually improving the living experience for everyone at our property.
  We encourage you to contact our Resident Success Team for any further questions or suggestions. Our team is always here to assist you and ensure that your concerns are addressed promptly. You can reach us directly Monday through Friday, from 9:00 AM to 5:00 PM
  
  Rise 48 Corporate Office
  ************ 
  ************************************

• Initial Complaint

  06/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was looking to get an apartment at rise Parkside because an ad i seen on ******** by the leasing agent. When I went in I was greeted a horrible way by the manager ******. I had toured the property my self and seen her banging on doors and passing out flyers. She might have thought I was following her because I was walking towards her direction but I was just viewing the property. I went to my car to grab something and i was parked in a handicap spot because there was no resident parking available and i got out of my car and she started raising her voice that residents could not park there or i would get towed because i didnt have a sticker or something. I feel like she looked down on me because Im African American and shes white. I told her I was looking for an apartment and I wanted to see what incentives they had but she said I already seem like an issue and they dont rent to my kind. Im not sure what she really meant by that but Im pretty sure she said it cause im black. I dont know how they can turn people my kind away like she said knowing shes in ******** which is the worst place in **. Im just looking for somewhere affordable and I seen on social media this company cares about their residents and employees so I thought Id take a shot and applying but I had a racist encounter. I hope HR does something about this or I will be taking this to equal housing. Im a veteran and I have never been treated so disrespected.

  Business response

  06/10/2024

  Hello,
  
  We attempted to reach you by phone, but the number provided is not in service. Additionally, we sent an email to the address provided. Nonetheless, we appreciate you taking the time to share your thoughts with us. Each resident's perspective is unique, and your insights help us identify areas where we can assist you. Our team is here to listen and address any concerns you may have. Please feel free to contact our corporate office and speak with our Resident Specialist at ************ between the hours of 9 am and 5 pm, Monday through Friday.
  
  Best regards,
  
  Rise 48 Resident Success Team
  ************************************
  ************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been in this apartment complex since November 2023 and have had constant issues my sink was constantly running had 3 visits telling me there wasnt a issue until the 4th visit he took off the sink and flooded the apartment. My shower was was backed up with f**** I put in 3 requests that my ceiling was leaking and it was ignored 3 weeks later now the roof and complete ceiling has fell In and you can see the sky from the room and they are ignoring it telling me they will send a roofing company but wont put a temp fix as in a tarp to cover until it can be resolved the ceiling is wet on the inside Im sure that its a mold build up from being wet so long and can be a health hazard the apartment manager will not return phone calls it is also constant issues with other residents

  Business response

  06/12/2024

  Hello ********************************!
  
  Thank you for taking the time to connect with our Resident Success Team today and for sharing your thoughts with us. We are glad to hear that your repairs have since been completed and that our team was able to assist you regarding this matter. We truly value each resident's perspective, and your insights help us identify areas where we can assist you better. Please know that our team is always available to listen to and address any concerns you may have. Our Resident Specialist is available at ************ from 9 am to 5 pm, Monday through Friday.
  
  Best regards,
  
  Rise 48 Resident Success Team  
  ************************************  
  ************ 

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Con artist

  Business response

  05/09/2024

  Hi *****,
  
  Thank you for connecting with our Resident Success Team today and for sharing your thoughts. It's great to hear that you were able to resolve your issue with our Resident Specialist. We're happy to collaborate further to enhance your living experience at our property. Your perspective is invaluable to us, as it helps identify areas where we can better assist you. Please remember that our team is here to listen and address any additional concerns you may have. You can always reach our Resident Specialist at ************, available from 9am to 5pm, Monday through Friday.

  Rise 48 Resident Success Team
  ************
  ************************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Good afternoon, I had my cleaning business with this company but they have let me go. It sure wasnt for the service I provided them with, it was for not paying their seniors and construction managers. My prices seem to high for them so ************* decided he wanted to charge me 50$ dollars a unit for me to clean. He said to share it with ***** and ****. I declined and he did his best to make me look bad with *************************** with the company I tried taking it to corporate but to my surprise her son ***** was the one taking care of the issue and he denied my complaint. I was let go with no explanation and its hard for me to complain because I dont speak English. I have spoke with other vendors and they complain about the same thing they only favorite vendors that pay out a percentage of your service. Dont provide your services here if you dont want to be under paid and have to pay their employees!!!

  Business response

  05/07/2024

  Hello,
  
  Thank you for taking the time to share your experience with us! At Rise 48, we greatly value our suppliers and team, recognizing their invaluable contributions to our operations. We prioritize collaborations with reputable companies known for their commitment to excellence, integrity, and fairness. We understand the dynamic nature of the business and acknowledge that needs may evolve over time. Therefore, while specific opportunities may not always be available, we welcome all suppliers and team members to apply for future roles that align with their experience and our needs. At Rise 48, fostering lasting partnerships based on mutual respect and professionalism is fundamental to our success.
  
  Rise 48 Resident Success Team
  ************
  ************************************
  
  
  Hola,
  
  Gracias por tomarte el tiempo para compartir tu experiencia con nosotros! En Rise 48, valoramos mucho a nuestros proveedores y equipo, reconociendo sus invaluables contribuciones a nuestras operaciones. Priorizamos colaboraciones con empresas de buena reputacin, conocidas por su compromiso con la excelencia, la integridad y la equidad. Entendemos la naturaleza dinmica del negocio y reconocemos que las necesidades pueden evolucionar con el tiempo. Por lo tanto, aunque oportunidades especficas no siempre estn disponibles, damos la bienvenida a todos los proveedores y miembros del equipo a postularse para futuros roles que estn alineados con su experiencia y nuestras necesidades. En Rise 48, fomentar asociaciones duraderas basadas en el respeto mutuo y el profesionalismo es fundamental para nuestro xito.
  
  Rise 48 Resident Success Team
  ************
  ************************************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment complex constantly says they Completed a maintenance request, but later I find out that they really did not. There were also multiple cracks and parts of the ceiling falling off. They came in and painted over it. There are multiple dips in my floor. All they said was that they cant do anything because its structural.

  Business response

  06/10/2024

  Hi ***************************
  
  Thank you for taking the time to connect with our Resident Success Team today and for sharing your thoughts with us. We genuinely appreciate the opportunity to hear from each resident, as your insights play a crucial role in helping us identify areas where we can better assist you. Please know that our team is dedicated to ensuring your satisfaction and is always available to listen to and address any concerns you may have. Whether it's questions, suggestions, or issues, our Resident Specialist is here to assist you. You can reach them at ************, from 9 am to 5 pm, Monday through Friday.
  
  If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We're here to help and eager to ensure your experience at Rise 48 exceeds your expectations.
  
  Rise 48 Resident Success Team  
  ************************************  
  ************  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Buenas tardes, yo trabajaba de limpieza para esta compaa pero me dejaron ir. No creo que sea por el servicio que les di si no por no pagar a los supervisores de construccin o los de regionalistas. Mis precios se les hicieron mucho as que me pidieron que les pagara por unidad que limpiara. El ******* uno de los supervisores quiera que le pagara 50$ por cada unidad que limpiara, segn para compartir lo con ***** y ****. Me dijo que se haca lo que ***** pidiera ya que el era de mas arriba. La verdad nose pero inventaron mil cosas asta dejarme sin trabajo y correrme de la compaa. Trate de hablar con la corporacin pero nadie quiso hablar conmigo por mi idioma. Asta tantas veces me comuniqu con ***** pero no me iso caso. Supe que ***** es su hijo y por eso no me quiso ayudar tampoco nose si sea por no pagarles algo para que me dieran trabajo. Habl con otros trabajadores y dicen lo mismo que ******* les cobra a los vendor para trabajar con la compaa. Es tan mal que **** tan maosos y cobrarles a los que nomas quieren trabajar, para que tenemos que pagarles para aser les un servicio. Ojal los nuevos contratistas se den cuenta pronto de lo que ase esta compaa.

  Business response

  04/17/2024

  Hola *************************,
  
  Gracias por tomarte el tiempo para compartir tu experiencia con nosotros! En **** 48, valoramos mucho a nuestros proveedores y equipo, reconociendo sus invaluables contribuciones a nuestras operaciones. Priorizamos colaboraciones con empresas de buena reputacin conocidas por su compromiso con la excelencia, la integridad y la equidad. Entendemos la naturaleza dinmica del negocio y reconocemos que las necesidades pueden evolucionar con el tiempo. Por lo tanto, aunque oportunidades especficas no siempre estn disponibles, damos la bienvenida a todos los proveedores y miembros del equipo a postularse para futuros roles que estn alineados con su experiencia y nuestras necesidades. En **** 48, fomentar asociaciones duraderas basadas en el respeto mutuo y el profesionalismo es fundamental para nuestro xito.
  
  Oficina *********** de **** 48
  ************
  ************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩