ComplaintsforRise48 Communities LLC

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment complex constantly says they Completed a maintenance request, but later I find out that they really did not. There were also multiple cracks and parts of the ceiling falling off. They came in and painted over it. There are multiple dips in my floor. All they said was that they cant do anything because its structural.

  Business response

  06/10/2024

  Hi ***************************
  
  Thank you for taking the time to connect with our Resident Success Team today and for sharing your thoughts with us. We genuinely appreciate the opportunity to hear from each resident, as your insights play a crucial role in helping us identify areas where we can better assist you. Please know that our team is dedicated to ensuring your satisfaction and is always available to listen to and address any concerns you may have. Whether it's questions, suggestions, or issues, our Resident Specialist is here to assist you. You can reach them at ************, from 9 am to 5 pm, Monday through Friday.
  
  If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We're here to help and eager to ensure your experience at Rise 48 exceeds your expectations.
  
  Rise 48 Resident Success Team  
  ************************************  
  ************  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Buenas tardes, yo trabajaba de limpieza para esta compaa pero me dejaron ir. No creo que sea por el servicio que les di si no por no pagar a los supervisores de construccin o los de regionalistas. Mis precios se les hicieron mucho as que me pidieron que les pagara por unidad que limpiara. El ******* uno de los supervisores quiera que le pagara 50$ por cada unidad que limpiara, segn para compartir lo con ***** y ****. Me dijo que se haca lo que ***** pidiera ya que el era de mas arriba. La verdad nose pero inventaron mil cosas asta dejarme sin trabajo y correrme de la compaa. Trate de hablar con la corporacin pero nadie quiso hablar conmigo por mi idioma. Asta tantas veces me comuniqu con ***** pero no me iso caso. Supe que ***** es su hijo y por eso no me quiso ayudar tampoco nose si sea por no pagarles algo para que me dieran trabajo. Habl con otros trabajadores y dicen lo mismo que ******* les cobra a los vendor para trabajar con la compaa. Es tan mal que **** tan maosos y cobrarles a los que nomas quieren trabajar, para que tenemos que pagarles para aser les un servicio. Ojal los nuevos contratistas se den cuenta pronto de lo que ase esta compaa.

  Business response

  04/17/2024

  Hola *************************,
  
  Gracias por tomarte el tiempo para compartir tu experiencia con nosotros! En **** 48, valoramos mucho a nuestros proveedores y equipo, reconociendo sus invaluables contribuciones a nuestras operaciones. Priorizamos colaboraciones con empresas de buena reputacin conocidas por su compromiso con la excelencia, la integridad y la equidad. Entendemos la naturaleza dinmica del negocio y reconocemos que las necesidades pueden evolucionar con el tiempo. Por lo tanto, aunque oportunidades especficas no siempre estn disponibles, damos la bienvenida a todos los proveedores y miembros del equipo a postularse para futuros roles que estn alineados con su experiencia y nuestras necesidades. En **** 48, fomentar asociaciones duraderas basadas en el respeto mutuo y el profesionalismo es fundamental para nuestro xito.
  
  Oficina *********** de **** 48
  ************
  ************************************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we need help, our lives are on the line, someone is going to get hurt over this matter and the police wont do anything and we have been in the office on several occasions over this matter of upstairs tenant's. They moved in Oct 2023. since they have been there , they have done nothing but disturb the peace. With on going loud noises on the floor after hours and have 8 confirmed tenant's residing in a 1 bedroom apt. on top 10 vans and cars on the property causing it to become difficult for myself and other tenants to find parking spaces. Also the excessive trafficking of people in and out of the apt all night. meeting such cars for 1 to 2 minutes to give individuals to my assumption the sale of narcotics. this goes on every single night. I have a ring doorbell on my door that has recorded such activities and photos of different people and homeless waiting at the stairwell to get what they are after. on top sexual conduct of 2 men in one van to come running to such apt after 3 am cupping his ****. then his bf coming down and waiting at the stairs sticking his tongue out at the camera. on multiple occasions mocking the camera police,police or such tenants occupant flipping camera off and stopping and glaring at camera. Since the beginning of oct time stamped video and pictures of these people residing in this apt. plus all the endless nights of drinking and several occasions a minor with them drunk running over the curb and driving under the influence. plus one caught sleeping in the van and police did nothing.nor checked his vehicle because of it being private property. we have indicated to the apts that we want to move out from here before we get shot for knowing their business and reporting them. I do not wish to move to such another property being since we been here i've had over 10 thousand in damages to our cars and other occupant at our door with high power Rifle shooting the animals. the list goes on. I think this girl in office might be related?

  Business response

  12/21/2023

  Hi April,

  
  Thank you for taking the time to speak with our Resident Specialist today regarding your concerns and working towards a solution. We value your feedback and are committed to providing all our residents with a positive living experience. We understand that maintaining a clean and safe living environment for all residents is our top priority. Please feel free to contact our Resident Specialist directly at ************ if you have any questions or concerns.

  
  ******* Resident Success Team
  ************
  ************************************

  
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is rental complex that I have been at since Sept 9th 2023. This complex stated that this is gated and a secure area. Also, they are to have security in the grounds. The gated is area is not one at all. the gates in the rear except one is always open and open has a pad to enter code. The gate by the office is always open an has a area for a key. The larger gets in the front of building one is pretty much always open and the other on my end maybe closed, but there is a huge hole in the gate from a car accident. This occured months before I rented from them and told it was being taken care of. This place has police showing up frequently and I never see security like I did in Sept. and I have called at night and no one answers, I have had to deal with loud and drunk tenants on my own.This facility also stated had laundry area. This facility is filthy and homeless get in and sleep in this room. They have stated just in the last week that it will be renovated, I have lived there since Sept 9 and another service that has not been proved. Maintences several requests have been made regarding the patio blind. I 'm told it it is fixed and within 3-5 opening closing it is broken just as it was. The blind needs replace and have asked that to be done, I have aske 3 times for the mirror to fixed in the bathroom which has pulled away from frame. Told it was fixed last week it is not put in two more work orders and nothing done. Also work order for ceiling fan in bedroom not looked at at all. They also pulled the work order from weeks ago not the most recent. There have only been two items fixed since I moved in the kitchen faucet and floor pulling away from glue that took two request. The pool is to entered by a master key Sunday the 10th I tried to unlock it and could not. The manager told me that it wasn't unlocked and I should have usd the master key. I told her that I know how to open the gate to the pool and have a witness that bolt lock was locked on both sides. No notice was given What is funny is after I questioned it she sent a email that the pool will be closed due to chemicals being put in pool.I pay my rent before the first of every month. Recently I received an email that I better pay the utility bill by the 3rd and bring an money order. This was the first that I had heard I receive one. because I pay rent EARLY I did not see this posted on the website, but I was also to receive a bill by mail. I did not receive this bill until the 6th of Nov. I did not have to give a money order as instructed by manager. Dec 3rd I receive another email from manager threatening me again about utility bill. Again I had not received from company and like i told her before I am not paying a bill until i get something that show how and what I owe. I called the water sewage to find out why I have such a high amount. I am single, work hrs, do not use dishwasher and do not flush tiolet until needed. I was told that the water/sewage is not done by individual usage. They take the entire complex amount divide by apts and then square footage. So, someone like me one person and then someone with a family makes out, but I do not.i have been told that it would take ******* to break this lease, including the compensation for the reduction in rent??? I was not told there was a reduction in rent and the same ad and offer has run every month since I moved in. Also I have to pay back the 6 weeks free which is not listed on the document I signed to get apt and before the lease was sent to **** want out of this complex and i will only pay the ******* for breaking the lease. Nothing that was promised by this facility and security and my safety is a risk. Homeless walk through this place daily and nightly. No one cleans up the garbage etc. I have pictures of all items requested to be repaired and picture of that ungated area.

  Business response

  12/14/2023

  ***************************,

  Thank you for taking the time to speak with our Corporate Resident Specialist, and discussing your lease options. We appreciate you sharing your thoughts and exploring the possibilities available to you. We are always striving to provide the best possible living experience for all our residents. Please know that we value your feedback and are committed to ensuring your satisfaction at *************.
  
  Thank you again for your patience and understanding.  
  
  If you have any further questions or concerns, our Resident Specialist is available to assist you at ************ between 9 AM and 5 PM, Monday through Friday.
  
  ******* Resident Success Team

  Customer response

  01/17/2024

  I do no* recall speaking *o anyone.  So I don * know where *his response is coming from.  So no I don* agree wi*h *his a* all.
  
  ******

  Business response

  01/19/2024

  Hello Anonymous,
  
  Thank you for your feedback. We have received your concern on multiple occasions, and we want to assure you that your feedback is valued. As indicated in our previous correspondence, our records do not currently reflect you as a resident in our database. We understand the importance of addressing this matter, and we encourage you to reach out to us directly at ************. Your communication is essential to us, and we are committed to resolving any issues or discrepancies promptly
  
  Resident Success Team
  ******* Corporate Office
  ************
  ************************************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since the day we moved in on January 2023 we have never had a working dishwasher. We kept putting in maintenance requests and they would close them not doing the work. We gave up. They keep a broken door on the laundry room. We have tried working with the office and even the manager is ineffective! They lie and say they will send someone over and they don't. We have a lot of broken down appliances and they absolutely refuse to repair anything. If we confront them they threaten us with an inspection.

  Business response

  12/12/2023

  Hi *****,

  Thank you for taking a moment to leave us a review. We attempted to call you today but were unable to connect. Your feedback is valuable to us and helps us ensure we are meeting the needs of our residents. Upon investigation, we have discovered that our on-site manager or maintenance team has not received any work orders regarding *********** request. Additionally, the laundry room door has been repaired.

  We understand that maintaining a clean and safe living environment for all our residents is our top priority and we have a dedicated maintenance team in place to keep our properties in top condition.

  We appreciate your feedback and will continue to work hard to improve our properties and services. Please feel free to contact our corporate office and speak to our Resident Specialist at ************ between the hours of 9 am and 5 pm, Monday through Friday. We are here to help and appreciate your cooperation.

  ******* Resident Success Team
  ************

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************* is wrongfully charging myself and partner.I am 8 months pregnant, expecting my first child at the end of October. For the last 4 months living at *************, the ** has either gone out or does not get lower than 77 degrees in the apartment. In August, I was hospitalized for dehydration. I was diagnosed with fFN - which means I am at risk for premature labor. Due to the HV** issues not being resolved on several occasions, we did not want to risk my babies health or my own. I got a doctors note going over the Pregnancy Fairness Act - stating that companies should be accommodating to these conditions for the health of the mother. We went over this information with the property manager at ************* (******) who stated instead of doing a 60 day notice, she would allow a 30 day notice and we could vacate by September 28th. When asked for a written document going over this information, she stated all she could do was respond to my email confirming our move out date. That did not sit right with me, but I obliged. In this email correspondence, we were quoted a total of $1150 at time of move out. $1000 for lease termination + $150 for cleaning. Even though we feel we were wrongfully charged, we just wanted to get out for the sake of the babies health. Today we received a separate balance than what was originally quoted in the email from that property manager. We cannot afford this amount considering we had just enough to cover what we thought was initially owed. I have maintenance records, emails, texts, phone records of ALL correspondence with this company going over these issues - amongst other things (loud music, squatters that threatened us). Its either we pay the $1150, a retainer fee for an attorney or nothing at all considering we probably couldve taken legal action sooner for this.

  Business response

  10/02/2023

  Hi *****,
  
  Thank you for taking the time to speak with our Resident Specialist on Friday. Our mission is to provide all of our residents with friendly, responsive, and transparent management. During your call, you were primarily focused on two charges, the lease buyout fee and the insufficient notice fee.
  
  The lease buyout addendum outlines the terms of the early termination, including any fees that *** be assessed. A lease buyout addendum is available to residents who need to make a change to their living situation within an active lease. The lease buyout fee is charged when a tenant ends their lease early.
  
  In addition to the lease buyout fee, an insufficient notice fee is a charge that is assessed to a tenant who does not give the required amount of notice before moving out. Based on your lease, the notice requirement is 60 days, which you did not meet. Lastly, you were also charged a final utility bill that was left unpaid. We have investigated your concerns and confirmed that these charges are standard move-out charges that are assessed based on your lease terms and utility usage.
  
  Thank you,
  
  ******* Resident Success Team
  

  Customer response

  10/02/2023

  To Whom It May ******************************* and I never needed an explanation for these charges. You were very thorough in regards to that. The part youre not understanding is that this was NOT mentioned prior to our notice. Had we known that the insufficient notice was going to be charged, we wouldve simply given the 60 day notice. ****** made an exception for this rule due to my health condition and the MULTIPLE maintenance requests in the regard to the **** hence the date of September 28th. What she WASNT transparent about was the additional fees. Id be more than happy to send you the original email (again) from ****** going over what our final total would be; that should be final. Id like to think it is her responsibility as the manager to disclose ALL fees that could potentially come into play. In addition, when asked if we could have a written copy of what her and I had gone over, she declined such suggestion and said an email reply will suffice. Ive never heard of an apartment management company not having tenants sign an agreement going over the lease termination
  Again, if this cannot be rectified due to your fraudulent and deceptive communication, our money will go towards an attorney who can rectify this situation the way it shouldve been before we even met with your property management in the first place. 

  Business response

  10/04/2023

  Hi Summer,
  
  Thank you for taking the time to respond. The lease buyout addendum, which you signed, outlines the terms of the early termination, including any fees that *** be assessed. The lease buyout fee is charged when a tenant ends their lease early. In addition, the insufficient notice fee is a charge that is assessed to a tenant who does not give the required amount of notice before moving out. Based on your lease, the notice requirement is 60 days.
  
  We understand that you are not happy with these charges, but we must uphold the terms of your lease agreement. These terms are final. We appreciate your understanding and cooperation in this matter.
  
  Thank you,
  
  ******* Resident Success Team

  Customer response

  10/20/2023

  At this point I am losing count on how many times I have to explain this to your company
  YOUR manager did not disclose all of this information. When I asked what all would be charged - she did not go over this insufficient notice fee because AGAIN - if we knew that was going to be applied, we wouldve given the 60 day notice. SHE said she would make an exception due to my health condition. SHE came up with the move in date. We have the email marked with YOUR property and YOUR managers name going over our final balance. Your property can eat the fees since clearly your manager either made a mistake or is running a shady business. ****** and myself have tried calling you several times, and you refuse to answer our calls. Also, you already sent our balance to collections - which I am pretty sure isnt standard anyways. I guess at this point, your company isnt going to get paid and well see you in small claims court due to your fraudulent and discrepant actions. 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into this apartment complex on 02/24/23. On 03/01/23 is when the issue started and I saw the first *****. I had never lived in a building that had a ***** infestation and in hindsight, the tiny bugs that I was seeing dead and alive were indeed baby roaches and those were there even when I toured the unit but it was unbeknownst to me. I had communicated this issue via e-mail and they claimed they sent pest control and that they would check units around me for pests but I kept seeing them spawn more and more. It went from maybe 2-3 in a week to 2 or 3 a day or every other day. I only saw pest control come inside my unit once via a WiFi camera and he did a very effortless spray and left. The units were newly renovated but on 03/29/23 my air condition unit went out. Maintenance came to fix it and in the process I saw him electrocute himself messing with the wiring for the air conditioning as well as blow a fuse to my oven and microwave. The ***** issue was the biggest issue since day one. The office and pest control didnt do anything or suggest anything. It took the leasing manager two months to suggest an intensive spray which personally I would think is something they should have suggested a long time ago. Where I am at now, due to the living situation at *****************, I had to vacate the unit because I could not live there anymore due to the ***** issue and I was getting sick as well. I moved out of there on 04/30/23 and stayed with a friend in ****** for 2 weeks. Now, I am no longer in *******. I am back in *****. Before leaving, I returned my keys to my mailbox and provided an email to the office. *** sent multiple emails in regards to the issue and breaking my lease and what steps I can take and have yet to receive any response from them. I have not paid them anything and owe right now for **** My hopes is that you can get in contact with them and get this settled for me where I dont pay a large amount of money for their poor living conditions.

  Business response

  06/23/2023

  Hi *****,
  
  We value your feedback and attempted to call you but could not connect. Our onsite leasing team and maintenance crew take pride in providing a comfortable and convenient living experience for all of our residents. Upon further investigation we attempted to conduct an intensive spray for your unit, but we were unable to coordinate a time to enter your unit due to the resident's unavailability. Although you are a past resident, we are always available to speak with you, so please let us know if there is anything you need by calling our Resident Specialist directly between the hours of 9-5PM Monday Friday ************.
  
  - The Resident Success Team

  FarahFarah ResidentSuccessSpecialist m: ************* e: ************************************ | w: Rise48Equity.com a: 8324EHartfordDr.,**********,AZ85255

  Customer response

  06/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My AC unit stopped working 5/18 and it took two weeks for the issue to be resolved. I had to call the **************** to even get a response from the business. This is unacceptable and I filed two maintenance reports and sent two emails with no response. ****** from the property was very combative and rude. ************* is a disgrace to your company. I expect to be contacted by your corporate office immediately.

  Business response

  06/01/2023

  Hi ******,
  
  We value your feedback and thank you for taking the time to speak to our Resident Specialist.
  
  On May 30, 2023, at 1:06 PM, you notified corporate of the ** issue before putting in a work order or notifying the office. At 2:36 PM, our property manager promptly responded and contacted you in order to assist.
  
  On May 31, 2022, at 4:36 PM, you contacted our corporate office to speak with our resident specialist to demand a rental concessions and a discount. We explained that this would not be an option. Because of this decision, you explained that we were not helping you. You also demanded a written apology.
  
  The Resident Specialist offered to send you an email with an apology, but you further demanded a written apology from our leasing staff specifically. The Resident Specialist kindly explained that although we cannot force a group or individual to apologize, we would take accountability for any bad interactions, investigate, and offer coaching opportunities as appropriate. In our investigation, we are glad to report that our leasing staff did not make any errors and did take the correct protocol in assisting you.
  
  Our mission at all Rise 48 Communities is to provide our residents with friendly, responsive, and transparent management. If you have any further questions, please contact ** directly and speak to our Resident Specialist between the hours of 9-5PM Monday - Friday ************. We are always happy to help!

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As authorized representative for my disabled adult son, I have been trying to get a refund of a credit balance from ******************** since his move-out date of 1/31/2023. He is owed $1,182.48 as the result of Section 8 payments made to ********************. ************ Housing has confirmed that Rise is responsible for refunding the credit balance. I have called the leasing office at ******************** 3/8/2023, 3/9/2023, 3/10/2023 and sent e-mails on 3/3/2023, 3/6/2023. I have called Corporate Accounts Payable on 3/21/2023, 3/27/2023, 4/4/2023, 4/14/2023 and 4/27/2023. In addition, I spoke with the corporate Resident Success Specialist on 4/14 and followed up with emails to him on 4/17, 4/18, 4/24, and 4/26. I can't find anyone who will resolve this matter.

  Business response

  05/03/2023

  Hi ******,
  
  We value your feedback. As a reminder, our Resident Specialist and Management team have thoroughly investigated this matter on your behalf. Your concerns regarding HAP were explained as followed:
  
  1. The HAP/HAP Overpayment "pending HAP pull back" is a term used to describe a situation where a tenant has overpaid their housing assistance payment (HAP) and the housing authority is in the process of recouping the overpayment.
  
  2. When a tenant overpays their HAP payment, the housing authority is responsible for recouping the overpayment. This is done by reducing the tenant's future HAP payments or by requiring the tenant to repay the overpayment in full.
  
  The information can be found online on the ********************** website.
  
  We have investigated this matter to the fullest extent and have found that there is nothing more that we can do at this time. We have also explained to you that you must reach out to the housing authority directly to resolve this issue. We hope this information is helpful. Please feel free to contact our Resident Specialist if you have any further questions.

  Customer response

  05/03/2023

  There was additional communication after what you mentioned in your response. Farah **** the information about **** Housing on 4/18/2023 and **** housing responded with:

  ------------------From: ************************* <**********************************************>
  Sent: Tuesday, April 18, 2023, 11:12 AM
  To: ******************************* <*******************************************>
  Subject: RE: *********, ******************** #****
  Good afternoon,
  He ******************** said if you all overpaid on your end and there is a credit that is between you and the landlord to recoup.You are correct you should have a credit with the landlord because we corrected our *** payment and in turn you overpaid your portion and we underpaid ours until we made the corrections. -----------------------

  The wording that the RISE bookkeeper entered in the ledger regarding the *** credits was never correct. The $255.00 and $927.48 were ************************************* money. This is no different than if someone had made a gift to ******* by adding money to his RISE account. In that situation, his credit would have gone back to him at move-out on 1/31/2023.  The three $417 payments by **** Housing in January 2023 were to correct THEIR error of calculating his portion of the rent incorrectly for the year 2022, which in turn had ******* paying more rent than he should have. They were simply making up for their mistake. That money is *******'s.

  I have been trying to resolve this matter with calls to the leasing office at ******************** 3/8/2023, 3/9/2023, 3/10/2023, e-mails on 3/3/2023, 3/6/2023, and with calls to Corporate Accounts Payable on 3/21/2023, 3/27/2023, 4/4/2023,4/14/2023 and 4/27/2023. In addition, I spoke with ********************* on 4/14 and followed up with emails to him on 4/17, 4/18, 4/24, and 4/26. After our initial conversations, he has not responded to my emails of 4/18, 4/24 or 4/26. Another email was **** 5/1/2023 to ************************* and *************************************, Vice President of Operations, with no response as of 5/3/2023 4:15pm.
  

   

  Business response

  05/04/2023

  Hi ******,
  
  Thank you for speaking with ** today. During your phone conversation, our Resident Specialist was able to answer all of your questions in detail and provide you with clear instructions on the status of your inquiry. Our accounting team has diligently reviewed *******'s ledger to ensure that there are no errors or discrepancies.
  

  We also appreciate ******* providing the Leasing staff with his correct forwarding address. We have updated the previous address he provided. If you have any other questions or concerns, please do not hesitate to contact our Resident Specialist at ************.
  
  Best regards.
  

  
  
  

  Customer response

  05/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I consider this complaint resolved.

  Money has been received.
  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  12/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ive been living at rise at Estrella park apts for about 4 months now, living here has caused so much stress and a lot of anxiety!!! From having a bee hive inside our staircase to ***************************** who cause so much fear, Im scared to live here. The front office has done nothing to help me. *** talked to ****** at the office in ********** and hes done nothing.. I live on the 2nd floor in renovated apts that doesnt have ANY carpet! So the ppl downstairs can hear every single step I/we take. They have yelled and made us living here an absolute nightmare that we dont feel safe I have filled the cops on them many times, but theres only so much they can do. The water gets shut off here all the time, but the last time it was off for a while 24hrs!! Theres way more than 5 ppl who live underneath us, in a 2 bedroom apt, they play loud music, they hit their kids and yell at them constantly, and hit my ceiling with unknown objects becuse I cant see what their using, when they feel were being too loud the front office is a joke and doesnt care about anything.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩