Complaints

This profile includes complaints for Mark-Taylor Residential Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mark-Taylor Residential Inc

  6623 N Scottsdale Rd Scottsdale, AZ 85250-4421

• 

  Allegro Apartments

  951 Las Palmas Entrada Ave Henderson, NV 89012-5603

• 

  Shadow Hills Apartments

  3501 Shady Timber St Ofc Las Vegas, NV 89129-8927

• 

  Mark-Taylor Residential Inc

  2121 N 44th St Phoenix, AZ 85008-3224

• 

  Mark-Taylor Residential Inc

  8340 E Baseline Rd Mesa, AZ 85209-5419

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Elanto at *******, located at ***********************************************. I am a tenant at this property and have been experiencing ongoing issues related to unresolved maintenance requests, safety concerns, and potential violations of local, state, and federal laws. Despite repeated attempts to resolve these matters with the property management, the issues remain unaddressed, and my safety and well-being have been significantly impacted.

  Business Response

  Date: 04/16/2025

  *****, Elanto at ******* takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see in the Fee's section of my lease renewal, it doesn't show a credit builder charge anywhere. I have attached repeated sections of the lease that state I would need to OPT in, which I didn't and never would but yet they have added 2 charges for that to my rent. They sent an email out FAQ which again refers to opting in. I renewed my lease 2 months ago and yet now 4/1/25 have surprise and unauthorized charges bringing my rent to almost 2k. After speaking to manager *******, she states section 1`.6 is the notification, however, it doesn't say that to me in lamens terms. It says upon the start of the lease renewal AND if it becomes available I would be automatically opted in. Since I'm AT my lease renewal at the time of signing these documents, these would be included on my "fees" if applicable to me for THIS renewal. This sounds like to me, upon future lease renewals. At the very least it's shady wording and contradictory to every bullet point before it and not a 5-STAR service by any means. I want these fee's credited to my next month rent.

  Business Response

  Date: 04/11/2025

  *****, San Privada takes this issue seriously as we are committed to providing all residents with transparent communication and an exceptional living experience. Management has been in close contact with you to offer further clarification. We will continue to work one-on-one with you to discuss any outstanding questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To reiterate, I have already formally disputed this invoice in a prior communication, and I have yet to receive any response addressing the points raised in my dispute. Instead, I recently received another message without any attachments or explanationthis message was not sent from a verified ****-****** domain, and it included a link to an unfamiliar third-party website. Given the lack of verification and context, I cannot confirm the legitimacy of that message and will not engage with potentially suspicious links.If this invoice and follow-up are legitimate communications from ****-******, I expect a proper response from an official ****-****** domain email, including all relevant documentation as previously requested. Specifically:Date- and time-stamped photographs that clearly identify my unit A final move-out inspection or walk-through report An invoice or receipt from the cleaning company (with service date, itemized charges, and total cost)The applicable lease clause that authorizes this charge Until this documentation is provided and my dispute is addressed, I do not acknowledge any amount due. Furthermore, I would like to remind you that I have a $900 security deposit on file. I do not believe any deductions are warranted based on the current information, and I am awaiting resolution of my dispute before discussing the return of my deposit.I am committed to resolving this matter professionally, but I reserve the right to escalate this issue by filing a formal complaint or seeking legal counsel if a resolution is not reached.Thank you for your attention to this matter. I look forward to receiving a proper response from an official ****-****** representative.

  Business Response

  Date: 04/03/2025

  *******, thank you for making us aware of your concerns. Providing transparent communication to our residents is a top priority for us. Our team remains available to provide further clarification on how your move-out was handled, inclusive of fees incurred. Please reach out to your community management team directly so we may address any outstanding concerns you may have. Thank you for your valued past residency.

  Customer Answer

  Date: 04/03/2025

   have already contacted the leasing office more than 10 times through email and phone calls. Not only were my emails ignored, but no one returned my calls or gave me the opportunity to speak with a manager in person. I have made every effort to resolve this issue directly with them, and have received no cooperation in return.
  
  
  I formally disputed the charges multiple times, in writing, and asked for supporting documentation. Instead of addressing my concerns, the staff either ignored me or provided incomplete and unverified information. ****-****** had every opportunity to respond professionally and resolve this matter fairly, and they chose not to.
  
  
  To reiterate my dispute:
  
  The photos provided are not timestamped, nor do they contain any evidence that they relate to my unit.
  There is no photo of the front of the carpet, only the back, and nothing confirming it belonged to my apartment. I do not trust the validity of these images or this report.
  I specifically requested the carpet itself, since I was charged the full value for it. I have received no response to this request.
  The $250 patio cleaning charge was based on overflow water from flower potsnot pet urine as claimed. This was not damage, and the area could have been rinsed clean in seconds.
  I have repeatedly asked for a reference to any lease clause or documentation that states tenants are responsible for cleaning concrete patio floors under such circumstances. I have received nothing.
  I was charged over $1,600 (in total $1,700) for vague and unsupported claims, with no proper documentation, no lease justification, and no opportunity to inspect or discuss the charges in good faith.
  

  Business Response

  Date: 04/11/2025

  *******, San Artes takes each of these issues seriously as we are committed to providing everyone with transparent communication and an exceptional experience. Management has been in close contact with you to offer further clarification. We will continue to work one-on-one with you to discuss any outstanding questions you may have, thank you for your valued past residency.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the property that they would waive the move out early fee and was told that I could pay back only the free month ($1,900 + tax) due to the horrendous move in experience. The manager in the office stated to come in when her manager was there to sign paper. I had done just that and told that the manager left and was never presented a paper to sign. I have tried to contact corporate and the office in multiple occasions and they do not return my calls or my emails. I would also like to state that there was a breach in the lease due to there maintenance man harassing my children and watching them while they play. One of my children was also backed into by a car on their property.

  Business Response

  Date: 03/21/2025

  ******, thank you for bringing your concerns to our attention. Unfortunately, your name does not appear as a resident within our system. Please know that as a people-first organization, ****-****** is committed to providing all residents with our signature 5-star service. 
  
  At your convenience, we encourage you to connect with your community management team directly so they may address this matter with you one-on-one. Thank you for your time.
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, a work order was completed to fix a loose kitchen sink handle. However, in the process, the maintenance worker turned off both my dishwasher and garbage disposal. As soon as I noticed the issue, I submitted another work order on the evening of March 11 at 7 ***** is now March 14over 60 hours laterand no one has addressed my request. Despite messaging the office twice, I was assured the issue would be handled before the 48-hour ***** yet nothing has been done. As a result, I am left dealing with a strong stench in my kitchen due to the inoperable garbage *********** make matters worse, my sink is now completely plugged, making it impossible to even wash dishes. Not only am I left without two essential appliances, but my kitchen is now completely unusable. I was told this is a simple fix requiring the press of a reset button, yet I have already tried this with no success. Instead of sending maintenance to properly address the issue, I was irresponsibly advised to "play with the electrical panel" until it works. I do not feel comfortable tampering with the electrical system myself, nor should I be expected to.This situation is completely unacceptable. Due to an error made during a separate work order, I have now been left without a functioning sink, garbage disposal, and dishwasher for over 60 hoursa completely avoidable inconvenience had this been handled with urgency. The lack of proper response and disregard for a residents basic needs is deeply concerning.

  Business Response

  Date: 03/25/2025

  ********, thank you for sharing your concerns. Our community management and maintenance teams are dedicated to always providing you with our signature 5-star standard of service. Resident concerns are handled with the highest regard maintenance requests that are deemed urgent, one that clearly poses an immediate threat to your wellbeing, are tended to promptly and without delay. All other service queries are tended to in a timely and efficient manner with your permission.  For updates on how this situation is being handled, please connect with our community management team directly at *************. Thank you for your valued residency at **********.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment has mold and water damage. We have already paid our full rent for the month and the property is not providing comparable accommodation while they are repairing damages they are liable for. San ********* is requesting that we cover our temporary relocation expenses and not refunding any rent.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ten01 on the Lake in *****, **. The apartment management is attempting to scam me into staying beyond my lease end date, charging an inflated rental fee for two weeks after my lease officially ends on March 17, 2025. Despite my efforts to clarify and confirm move-out procedures early on, the leasing office provided my guarantor (my mother) with inaccurate information.We reached out well before the 60-day move-out period to inquire about moveout options, even asking if we could end the lease earlier on March 1. Mcchrista, leasing staff member, told my mother that the lease end date of April 2 was firm and could not be moved up. Later, I was told I only needed to send an email to adjust the moveout date. When I escalated the issue to management, no accountability was taken for this misinformation. After speaking with ******** *****, I expected management to correct the situation. Instead, they doubled down and insisted that I must stay two weeks past my actual lease end date and pay an increased rental fee, about 20% higher than the pro-rated base rent for those two weeks. Additionally, *** called corporate twice, leaving *** two weeks apart, and have received no response. This situation is predatory. We contacted the office early to avoid confusion, they are now using their own mistake as a way to extract more money. My rent for a studio apartment is already exorbitant, with my base rent listed as $1,400 but my actual monthly payment exceeding $1700 due to hidden fees. While I was willing to tolerate the high rent because I was moving out on March 17, this recent behavior by the management is unacceptable. The leasing staff at ***** on the Lake, particularly Mcchrista and ********, gave incorrect information, yet ******** ***** refuses to acknowledge or correct their mistake. This has caused unnecessary stress and financial strain. I hope this complaint encourages them to rectify this situation and train their staff properly to prevent future incidents like mine.

  Business Response

  Date: 02/26/2025

  Segen, Ten01 takes each of these issues seriously as we are committed to providing all residents with our 5-star standard of service. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at ************** since 8/2024. One thing I noticed was the hidden fees that were disclosed when filing out application to apply but only when I receive lease to sign for. The states a range of fees for the community. They told me I would be paying $1584 rent and valet trash. That should have been the first red flag then lease mention two fees and then of course when the other fees later. So, they dont fully disclose the fees. Secondly, this is my second time staying at a **** and ****** but third time with having to use conservice through the utility service they use for water sewage trash and etc. when I first move to AZ I notice a lot of hidden fees or things that dont make since. But, since my last place of residence and like all the other states I lived in my water/sewage bill has been normal for the whole year of 2024 my last place every month water/sewage bill was no more than $25 combined. When I moved into Estia Windrose first partial month bill started off about right $8.00 for water then $13.00 for following month and I cant remember the amount off top of my head but the next month it has doubled and triples and quadrupled. Which prompted me to reach out to conservice and Estia Windrose as to why my water and sewage bill being so high in which maintenance informed me that everyone asked the same thing on why here and the property representatives act as though they have no clue as to why. The water bill had went ranged from $44-78 and same sewage $65- 78 some months the sewage bill has been higher than water bill. I have received a whopping $167.00 utility bill (building fee $9.95, common electric fee $15.00, common gas $1.54, pest control $3.00 trash $8.98 these are those hidden fees not mentioned up front that is same **** ***** every month. Test water and sewage. Conservice wont give information on this hidden formula used to calculate charges. I have had bills range from $77-167.00 and Conservice says they cant give formula.

  Business Response

  Date: 02/05/2025

  ********, we greatly appreciate you taking the time to share your personal experience with us and have noted your feedback. We would like to apologize for your dissatisfaction. Providing transparent communication to prospective and current residents is a top priority for us; any fees associated with lease agreements are proactively disclosed. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. Thank you for your valued residency at **************.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I moved into this apartment complex I have encountered multiple issues with my washer, noise, and my AC/heating unit. 1) I have filed multiple complaints about noise disruption where the neighbors are blasting their music or video games during week nights until 3:30 AM. I wake up at 5 AM and work Monday through Friday as I am a health professional. This noise has significantly affected my health and mental clarity. A security guard supposedly speaks to the tenants though the noise persists the following day for months on end. Emails were sent with no resolution. I no longer stay at my apartment and have been living with a friend for the last 6 months because of this. I have dealt with this issue since I moved into my Apartment in July ******). The washer has been fixed multiple times yet only last week it was replaced. I had to do multiple loads of laundry as my clothes were soaking wet, or had to rerun the washer because it would not wash my clothes. I have dealt with this issue since I moved into my Apartment in July 2023. Prior to this, my dryer destroyed multiple articles of clothing which were not compensated for by Mark Taylor Residential.3). My AC was not working and then my heat this year during peak season. While they fixed the *** the heater was not working. They fixed the heater at the expense of me being able to utilize MT+ which costs me $130 per month for electronic access to my apartment. I am being charged for this and have been unable to use this feature. San Pedregal has not responded to this issue. 3). I have made 6 attempts to meet with the manager and no one has contacted me. I have sent emails, schedule appointments, and spoke to an office personnel who did not assist in my request. Due to these issues, I would like to be exempt from paying my early termination fee of $3,885.35 including my security deposit of $50 for the negligence of ************ part of the Mark Taylor Residential.

  Business Response

  Date: 12/19/2024

  
  *******, ************ takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being over charged on our monthly water bill. For the first few months living in **** ****** apartments we were paying less than $100 for our water bill. We have two adults and two very small children so not much water usage. Then last month they tried charging us $150 saying thats how much water we used. Which is not possible. So we paid it to not have any backlash or late fees on us as the resident. The water company came out and told us everything looked normal. Now Im in the month of November we are being charged *********************************************************************************************************** compensation for the over charge from the first time. To add to the matter, we were gone for a whole week on vacation meaning there was a whole week in oct where no water was being used and yet we are being charged significantly more than the last months over charge. If we are not compensated for the over charges and the problem is not resolved. We will have to take legal action. This is not fair to my family and money doesnt grow on trees

  Business Response

  Date: 11/14/2024

  *****, San Privada takes each of these issues seriously as we are committed to providing all residents with an exceptional living experience. Management has been in close contact with you to offer clarification on what is being done to address your concerns and how we may best support your needs at this time. We will continue to work one-on-one with you to discuss any outstanding issues or questions you may have, thank you for your valued residency.