ComplaintsforVidanta

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased timeshare on March 7, 2024 for ****** USD through Vidanta in ******************************************* was our sales person, and ***** completed the closing. As part of the agreement, we were to sell our current timeshare through a company they work with. This was all being honoured. However, no one reached out until March 17, 2024 when we were outside of the cooling period(which were were not informed of), and once we paid for the service, we were put on hold until Vidanta had received their full payment. At this point, their affiliate company referred us to another company who then asked for an other fee. There was no disclosure about this by Vidanta. All of the details were not made available to us. There have been other complaints in this regard we have found online, where Vidanta asks to be removed from the other complaint. We have reached out to Vidanta requesting a refund, but no one has responded. We were not provided all the required information to review within a reasonable time. Vidanta stopped responding to any inquiries once the 5 days had passed.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a timeshare from Vidanta in January 2014 for ******. I had owned here previously and traded up to a more expensive unit. I have been an owner since 2004. My contract included a senior certificate which was sold as a benefit of reducing maintenance fees upon attaining 75 years of age. The contract stipulated that a 10 year maintenance assessment would become due each *************************** January 2024 I called to schedule a visit and I was told that my contract expired after ten years! I complained that I was told my contract could be maintained for 100 years! Also my senior certificate states that it is for my lifetime! The Vidanta representative states that the contract ends ten years from the date of signing, even though the sales rep wrote on the contract renewal up to 100 years and eligible to be left to our heirs! If the intention was to end my ownership in 10 years, why does the senior certificate state it as a lifetime certificate when the company knew they were ending my ownership in 10 years? I feel these unscrupulous business practices should be disclosed to protect the unknowing customers that the cost to them buying from Vidanta is more that twice the cost stated in the sales presentation considering it is their practice to end you ownership purchase in 10 years!

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On our last day, housekeeping was cleaning our room while I was working on my laptop in the living room. When housekeeping left a couple of hours later, I wanted to go out for a walk but could not find my AirPods- they had just been on the dining table a couple of hours before. The "Find My" app started tracking the AirPods outside of the room, the arrow pointed to the service room behind the parked housekeeping cart. We went inside. There was another smaller cart, near which the distance on Find My became 0. We looked inside what looked like a garbage bag. The AirPods were hidden in a small paper basket underneath some Kiwis and other things. We video-recorded the hall, cart, and where the AirPods were placed (see screenshots) and then called security. We were appalled by what happened mainly because we left far more valuable things in the room, like cash and our travel documents, so we spent the next few hours checking to ensure we had not lost anything else. The security said they would investigate and get back to us within 48 hours. In the evening, when we came to close our bill for departure the next day, we confirmed that we would receive a timely response. The front manager at Tower IV (Salvador) promised us a response by January 23rd, while another Concierge named ********* was present (please forgive any typos in the names; I quickly typed them in my phone). Nobody contacted us as of January 26. Instead, we had to spend time trying to find the right number and extension to call. After a long wait and multiple transfers, I was told that the AirPods were just found outside the room, and the housekeeping forgot to bring them back. I am not accusing a particular person of theft, but I am certain that theft has occurred (AirPods do not walk). Given the overwhelming evidence (some of which I omitted in the interest of brevity), this sort of response is unsatisfactory and an obvious attempt by Vidanta to avoid responsibility.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We stayed at Vidanta ************ between January *****, ****. A representative at the check-in lobby informed us that by attending the company's presentation, we would be entitled to complimentary breakfast. On January 13, we had breakfast with a salesperson and attended the presentation. During the session, the salesperson conveyed that for $4,000, we would receive 2 'worldwide weeks' per year at a maximum cost of $499 per week. It was explained that this $499 rate could be applied to hotel bookings in *****, demonstrated using a guest account on the website.Convinced that we could utilize the $499 for worldwide vacation bookings, we signed the contract with the purchase. However, upon receiving the Limitless vacation login account (membership# ********* information on January 24, ****, our attempts to book hotels in ***** using the $499 per week proved futile. The only viable option was to use the promised $499 rate for 'Getaways for $499 and Under.' This contradicted what was presented during the sales pitch. Unfortunately, the Getaways option lacked availability in *****, and the flexibility to select date ranges found in hotel bookings was absent. Contrary to their claims, there was no practical way to use these weeks for a vacation anywhere in the world.Given this significant and intentional discrepancy between what was presented and the actual terms, we promptly contacted ****** Services on the same day, demanding an immediate refund of our payment. Shockingly, we were informed that we would not be eligible for a refund of the $4,000 we had paid. Despite our ******* initial refund request, we have not received any communication from Vidanta.In response to this deceptive business practice, we have filed a fraud complaint with the PROFECO office (*********************************************************************************************************). If you suspect you have been a victim of their fraudulent practices, we strongly advise initiating a credit card dispute promptly and reporting the incident with supporting evidence.

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Does Vidantas have complicity in the scam that took our money, i.e. failure to protect our confidential data and failure to notify us their records had been compromised?

• Initial Complaint

  07/20/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We attended a vacation membership presentation at Vidanta ************** on November 7, 2022. We refused their offers at the presentation, and they took us to another area where they said we would be given our gifts for attending the presentation. However at that location they had another person that made us more offers. What he told us is that they have people who are trading in their old memberships for upgraded memberships and they can sell the original memberships for a better deal. He told us that for $10000 he could sell us a membership for 1 week per year in a two bedroom unit at the Grand Mayan for $499 per week and we would also receive 2 "world wide weeks" per year at a maximum cost of $499 per week. He explained to us that the other presenters were probably trying to sell us a membership for the Sea Garden and that this membership he was offering is for the Grand Mayan which is a considerably better resort. Also he stated that this a legacy membership and that is why we could get the better price of only $499 for the two bedroom. We settled on this membership for a price of $5678 ($8000 CAD). In April when we tried to book our first week we were told that the cost of 1 week in a two bedroom at the Grand Mayan would be $1926. They said that there is no such membership as was described to us in the presentation, when you are sold a membership it is not for any specific unit and the prices are whatever the current rate is. The only thing that they can offer us for $499 are the Getaways for $499 and Under. We then asked for a cancelation of our membership, since they would not honor what was told to us in the presentation. They told us that we could cancel at any time but we could not get back the $5678 we paid. I would like to cancel our membership contract #INE15775 and receive a refund . I believe this is fair since we have not used the membership for anything, and they are not willing to honor the conditions the salesman presented to us.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My partner and I have been victims of their deceitful and exploitative practices during our recent visit to their resort. We implore you to take immediate action on our behalf to rectify this injustice, attain a full refund, and ensure the cancellation of our contract. The comprehensive details of our deeply distressing experience: On August 21, 2022, my partner and I stepped into Vidanta's sales office, we were lured by promises of idyllic vacations, luxurious amenities, and unparalleled experiences, all wrapped in a glamorous package of financial gain. We signed the contract, parting with $6950 of hard-earned money. On May 6, 2023, we stepped foot onto the property, we were greeted not with warm smiles and open arms, but with a harsh reality check. Everything we had been led to believe, the grandeur of the amenities, the exclusivity of the experiences, and the promised return on investment, was nothing more than a carefully crafted facade. The amenities we were supposed to enjoy as proud members of the Vidanta family were non-existent. We discovered a litany of undisclosed charges, silently accumulating and devouring our savings. These charges, cunningly hidden in the fine print of our contract, drained our finances and left us teetering on the brink of financial ruin. Our attempts to seek resolution and understanding were met with a resounding silence. Calls and emails went unanswered, and our pleas for assistance fell on deaf ears. Vidanta's deliberate avoidance and lack of cooperation left us feeling abandoned and betrayed. We urgently seek your assistance in achieving the following resolutions, which we believe are both fair and just: A complete refund of the exorbitant amount we paid for the contract, including the upfront payment of $6950, as well as a refund for all the undisclosed charges that have left us financially devastated, as well as, immediate and irrevocable cancellation of our contract, with no further financial obligations or penalties.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Name: ***************************** Date of transaction: December 2, 2021 Amount of money paid to the business: $ ***** What the business committed to provide: 11 weeks of vacation stay at select resorts (Grand Bliss, The Bliss, Grand Mayan, Sea Gardens and Mayan Palace) in addition to 10 all-inclusive cruise certificates (4 Premium 8 day/7 night, 4 Standard 8 day/7 night, 2 standard 4 day/3 night). No additional costs, no fees, no blackout dates.Nature of the dispute: Along with unethical selling tactics that pressured ** into signing, there are hidden provisions in the contract and false pretenses that were given.Examples: No distinction made between Vidanta, Vida Vacations, and Limitless Vacations Used to confuse consumers and hide liabilities Unexpressed limitations Check in has to be Fri-Mon only Reservation or usage fees in the thousands of dollars Can only book resorts at certain times of the year AKA blackout dates Availability (access to booking) and booking (actually reserving) both have blackout dates Cruise Certificates hold no value Its cheaper to NOT use certificates Whether or not the business has tried to resolve the problem: I spoke with a managing associate (5/9/23) and she stated that they will not resolve the problem because contract language states, ... initial membership participation fee is non-refundable. The participation fee is the full amount of the contract ($ *****).Account #: Contract Number ********

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is regarding contract number ICE15421, member ID ********** April 26, 2023, I purchased 2 resort weeks at Vidanta at the sales presentation for approximately $3700. The salesmen made other verbal promises that they did not follow through on in order to pressure me into making the purchase. I was told that the complimentary week at a Vidanta resort would be at the Grande Luxxe in ************** but the reservation was made at the Grand Mayan. The 10 free flights that they said I would receive are actually up to 70% discounts on international flights. The $2000 credits towards luxury resorts were actually partial credits towards bookings. I was told to post the weeks at Vidanta that I purchased on Vrbo but was not informed of the 8% fee. They brought me into a room to verbally record a contract and when I tried to mention the other promises they talked over me and tried to change the subject.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It was when I went to TimeShare #3 ~ the Vidanta in ********************** ~in late January, that things got to a horrible state. The tour lasted nearly 4 hours and when it came time to making a deal, the team at Vidanta promised to absorb the assets from the first two properties. They mentioned that Vidanta has no maintenance fees and that, combined with the assets I already had, seemed like a plan. It was never discussed what terms I would get from the first two properties. I returned from that that week to ****** with a serious case of Covid, hospitalizing me for 4 days. Honestly I was pretty out of it for about a month. When I returned to ********, my primary residence, I looked at my paperwork and it said I had a zero balance. I called the Vidanta to confirm that. There was no mention of any bank loan for $29,000.00, just a balance due of zero dollars. I received an invoice from One ************* which was a mystery to me. I called them and they said it was the loan to Vidanta. That shocked me. When I called the property they had no record of any transference from the first two places. I looked at all my paperwork and there was nothing about a loan.I finally was witnessing what people say about timeshares. I was lured into all 3 deals by some very swift salespeople. I should have realized that they were talking a mile a minute and there was no way I could comprehend all the elements of a sales pitch. Vidanta, like the other places, reduced the amount but I was under the understanding that my prior assets had been enough to pay off what I owed them ~ therefore a zero balance which they confirmed when I called. I was greatly mistaken. I have gotten 2-3 calls to speak with me about absorbing the first two properties but I have not spoken with anyone about it because I know its not true now.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩