ComplaintsforPresto Loan Centers

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I filled out the form with the correct bank account. ****** neglected to read the paperwork and sent money to a bank account that, although in my name, was in litigaion and i could not retrieve funds. Admitting their mistake they immediately sent the same amount to the right account. I was a month behind due to illness and they reposessed my car. Now they are not admitting their mistake or willing to work with me on the extra funds sent to the wrong account.

  

  Business response

  09/27/2024

  Mr. ****** ***** had a loan with Presto Loan Centers, LLC, with the funds originally deposited into his bank account, from which payments were also taken. When Mr. ***** requested a loan increase, Presto approved it and confirmed whether to use the same account for the deposit, to which he agreed. Later that day, Mr. ***** informed Presto that he was now using a different bank account, and the funds had been deposited into his old account, which he was having issues with. Presto offered to provide another $500 increase and deposit it into his new account, but made it clear he was still responsible for the original $500 increase, as the bank had already accepted the original funds.
  

  Mr. ***** provided his new banking details, and Presto completed the second increase, depositing the money into his new account. Any issues with the old bank account are between Mr. ***** and his bank, not Presto. Since then, Mr. ***** has not made any payments and has repeatedly broken promises to pay. Presto has been in contact with him for over a month, trying to work out a payment solution, but Mr. ***** has failed to follow through, forcing Presto to escalate collection efforts.
  

  If Mr. ***** has any further questions, he may call district manager **** ******** at ************.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ****** is saying that they don't know why or how another company would have the title to my vehicle

  

  Business response

  05/07/2024

  This vehicle was left abandoned by the customer. An impounding agency took possession of the vehicle and most likely sold it. At no time has Presto had possession of the vehicle. 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  You can see I was making payments every month. I don't understand why your refusing to work with me to reinstate my loan. I didn't realize I was a month behind as my mom just passed away and have had a lot to deal with. I understand that's no excuse but it was a honest mistake and seeing that I was making payments every month there's nothing you could have done to work with me like defer a payment or now just reinstate my loan and let me continue to make payments. That vehicle is my lively hood and again I understand now that I missed Decembers payment. But could something have been done to work with me seeing that I have made every payment since then. And your employees could be a little more sensitive to fact that my vehicle my means of getting back and forth to work everyday was just reposed I understand it's just simple math it was an honest mistake in a very difficult time.

  

  Business response

  05/22/2023

  Presto on numerous occasions attempted to contact ************** to inform her about the delinquency on her account prior to *********************************** has since spoken with *************** and has resolved this matter. In the future we would encourage *************** to return our calls and/or emails and keep in good communication with **. Presto is willing to work with its customers when they maintain good communication regarding their account. If *************** has any further questions she may contact manager ************************* at ************.

  Customer response

  05/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle *** X3 - VIN ***************** Repossession ordered by Presto Loans Centers LLC. Address: ****************************************************************. Did not inform Borrower where to pick belongings inside vehicle that includes a safe involving confidential government documentation. Borrower w/o given notice of where property is to be given back to its rightful owner. Repossession by Desert Auto breached the peace which is illegal by damaging front of vehicle during repossession. The Borrower never got contacted of when or where to pick up property and was informed that it was trashed after repossession. In-factual act violated numerous Acts . Violation I VIOLATION OF THE FAIR DEBT COLLECTION PRACTICES (FDCPA) Repossession unlawful. ******************** here by fined in violation of (FDCPA) fined $1000 payed to (Borrower) in statutory damages. Presto Title Loans LLC Address: ****************************************************************. Violation ARS 13-1802 Theft of personal property within vehicle (A SAFE) that contains government documentation and valuables in notes and materials totaling $1,657,088.28 Million Dollars. Violation in ACT is a Class 2 Felony Charges. Presto Loans LLC Address: ****************************************************************. Here by fined $5000 dollars for acts of vandalism for trashing property that was not theirs inside of vehicle and not giving Borrower notice. (ARS $ ******) Presto Loans LLC Address: ****************************************************************. Here by fined for ******************* documentation and tampering (18 U.S.C $ ****) Section ****(a) contains a broad prohibition against destruction of government records or attempts to destroy such records. If property is not claimed withing 72 Hours of this formal complaint and notice. Presto Loans LLC Address: ****************************************************************. and ******************** Addressed **************************************************** will be herby sued in federal court for violations. Any and all arrangements can be reached by contacting borrower.

  

  Business response

  01/27/2023

  Presto Title Loan Centers follows all required state and federal laws. Vehicles that are repossessed are held for a minimum of 15 days (state law requires 10 days). Personal property from vehicles are held in excess of 30 days (state law requires 30 days), after which they are disposed of or donated to charity. Once a vehicle is repossessed, a Notice of Intent to Sell letter is sent to the customer informing them of the time frame for redeeming their vehicle or their personal property. ****************** spoke with collections manager ************************* the day the vehicle was repossessed and ******************* informed ****************** of these timelines which expired nearly 3 months ago. If ****************** has any other questions he may contact ************************* at ************.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Presto had my automobile repossessed and I did not get a loan from them, I do not know the transaction date because I did not get the loan therefore I have no paperwork from this company. I have tried calling and speaking with multiple employees and they are very rude and they laugh and hang up on me. I asked them to pull the cameras compare the signatures to do whatever they need to do to know what I am telling them is the truth. This is an absolute horrible company they definitely need training on professionalism as they have made me feel like nothing with them treating me like they have, I have never known a company that just hangs up on people that are trying to respectfully communicate with them. Also, the fact that they gave someone a loan and came and repossessed my vehicle and they refuse to provide me any information (i.e. transaction date, Amount, where my car is, access to cameras) this is information that a business normally provides, but not Presto they will not tell me anything. Can you please help me?

  

  Business response

  08/17/2022

  The customer ***** ****** obtained a loan on 5/18/22. On the application, his mother and grandmother are listed as references. The title to the vehicle matches the ** that was provided to us. The utility **** and paystubs provided also listed Mr. ******* On numerous occasions throughout the loan, the number listed in this complaint was called along with other phone numbers listed on application and received over the phone from references. On a couple of occasions calls came from these phone numbers requesting an increase to the loan. Presto employees are trained to be patient and understanding while trying to collect on accounts that are past due. On this particular account, Presto representatives on several occasions had to disconnect the phone call because of profane abuse being received from the customer or those authorized on the account. Presto tries to work with customers to come up with mutually acceptable arrangements. At no time was any successful payment made on this account. By reviewing our notes on the account and the paperwork we received, Presto considers this account to be a valid and legal loan. If the customer would like to discuss further, he may speak to District Manager **** ******* at *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩