Business ProfileforArrivia Inc

CRUISE INFO. 03/09/24 12:30p ***** @ ICruise took booking of our Alaska cruise Total of room with taxes and gratuities is *******. I ONLY authorized that amount. Declined travel insurance $199, however he stated we can look it over for 7-10 days and that he would call back the following Weds. 03/13 to see what we decided. Bryans # for any issues is ******************** 04/08/24 @ 4:15p Received credit card statement that charged us for travel insurance so called ICruise and tried to reach ***** to no avail. Reached customer service and spoke with ***** who also tried to reach ***** by messenger to no avail. He stated they will investigate issue and if I did not authorize the travel insurance they will reimburse me. I told him the calls are recorded and I did not authorize it and only authorized the $******* to be charged so that should not be an issue. Lijin @ ************************* stated ******* the supervisor will call me within 48 hrs to give results of investigation. There is no confirmation # just supervisors name, he is ****** direct supervisor. If I do not hear anything after the 48 hrs I can call Lijin back. 04/10/24 @ 04:45p Spoke with ******** @ Icruise to check on the status of my audit investigation for travel insurance auth. issue and she stated she sees notation and it can take ***** hrs. for call audit to finalize as they are all recorded. 04/12/24 Received email from ***** the booking agent stating he will just request refund for the travel insurance of $199.04/19/24 Sent ***** an email inquiring how long refund will take as I have yet to receive. Received email back from him stating 7 to 10 business days.05/01/24 ******** @ ICruise stated no refund has been initiated and he will follow up on call audit which I explained had been completed and ***** was to request refund back on 04/12. Both *****/******* unavailable. At this time, I would be filing a complaint with the BBB as this was completely unacceptable.