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Business Profile

Vacation Rentals

Precious Memories Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) Vacation to ***** booking hotel reservations through Precious Memories Network from 1/6/25 to 1/13/25.2) On 1/1/25 my wife, ******* *****,called Advise Nurse because she was having issues with constant coughing.She did a Covid test, which was negative and the nurse advice to make an appointment with ****************************3) My wife,******* *****, made an appointment with *********, which prescribed several medication that she needed to take. ( we can provide medical records through Stanford MyHealth. As a result my wife spent the next 2 weeks recovering.4) I called Precious Memories Network on 1/2/25 to notify them of the situation and that we needed to cancel our trip. Their cancellation policy stated that anything after 12/28/2024 would require a full penalty of $1656.42 and it was the policy of their supplier. I called the hotel directly and they policy was to charge a 1 night stay, but was not able to do anything about it because we booking through a 3rd party.5) I thing Precious Memories Network should have been able to come up with a better solution rather than a penalty of 100% of the 1 week stay.

Precious Memories Network is NOT a BBB Accredited Business.

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