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Business Profile

Vitamins and Supplements

Keto Fast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto Fast's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto Fast has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Keto Fast

      PO Box 13009 Scottsdale, AZ 85267-2900

    • Keto Fast

      PO Box 29054 Phoenix, AZ 85038-9054

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These companies, Fast Keto 4 Me (57.98)and One Stop Test Kit (*****) , *********************************** are charging me for items I never ordered. I believe this is to be Fraud. I would ask that you investigate this matter as it is affecting my credit scores. Both items on my bank statement on August 12. I never ordered this nor do I need these items. I also never received these items. Hope to hear from you soon.

      Business Response

      Date: 08/15/2024

      *********************,

      After a thorough review of our records, we were unable to locate any transactions or correspondence linked to your name or email address within our database.

      It appears there might have been a misunderstanding or confusion. We value each customer and their feedback immensely, and we are dedicated to resolving any issues promptly. However, it seems there might have been an error or potential misidentification regarding your interaction with our company.

      If any additional information is available to validate the purchase, we will await confirmation

      Sincerely,

      *****

      Customer support

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received any products from this company nor do I want a subscription. There is no way to get in contact with them to stop them from deducting money from my account.

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am continually having money taken and products sent and I need to cancel!! I dont recall even knowing it was going to be on autoship ~ I just wanted to try and then decide

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot find contact information to cancel this subscription. It was supposed to be a trial and then they just simply disappeared. I cannot find any contact info on them.

    • Initial Complaint

      Date:02/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package from Fast Keto, PO Box **** in ******, **. *** never heard of them and have never placed an order with them. This happened at the same time that I tried to order VigorVita CBD, but my card was declined so I removed my order and closed my phone. A few days later I received the order where my card was declined and never put through and also an order from Fast Keto which I had never placed. *** called to get a RMA for the Fast Keto but they will not give me one because they said they had all my information. I dont know how or where they got it but it wasnt from me and I told them I would be disputing the charge. Once that was said they have not been cooperative at all. All I want is my money returned for something I didnt order. Is there anything that can be done about this? I would be appreciative of any help. ******************* ********************** **********

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my subscription and there is no email to contact. The phone number listed with my bank is out of service - ************. I am being charged $24.98/month for this product that was sent to me and I want to cancel. I haven't been able to cancel for over a year.

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this order for months. I have returned packages "Return to Sender". I tried calling 3 months ago to cancel and they still keep arriving and being charged ****** to my CC. The contact number on my CC statement is disconnected! This is ridiculous!!! I want to return the bottles and get refunds for the past 6 months!!! Please help!!!

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Name: KetoFast Date of Subscription: 6/30/20 Original Total Billed: $154.94 ************************ ************** (but reached a lady assisting with insurance benefits )Website says: ************************************ Originally billed as HealthGenixFit Now billed two times each month as VertexKeto at $9.99 for each charge. I have reached out to cancel this but cannot locate anyone to stop this transaction.I only received the first month of products. I called immediately and canceled the future transactions. I have not been receiving any products but they have apparently been billing me.Please assist me in stopping this fraudulent transaction. Thank you.

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with keto fast on 11/26/22 with order #*****. The original order was supposed to be a total of $160. I was charged $260 instead. I received the product on 12/7/22. I haven't used any of the product.There are no phone numbers on the confirmation emails or on the packing slip in order to cancel. The phone number listed on the BBB site for the company goes to a different tech company and can't locate the order number, my name or anything else in order to cancel.I am now getting charged for a second order that I never authorized as I was very careful to read all of the fine print on the original order to not be auto renewed.This is ridiculous and such a scam.

    Keto Fast is NOT a BBB Accredited Business.

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