Business ProfileforOak Creek Terrace Resort

I have made 3 attempts already to resolve with management, they have not responded via e-mail or phone and when I call, I am told they are not available and that they are aware of the issue. It has been several weeks now. I had initially booked into #15 and upon arriving to the hotel we were advised that we were moved to # 18 due to remodel in #15 and was told it was similar to number #15, the website did show it available just 2 days prior to arrival when booking and we were not notified at all before arrival that it would not be available, it was booked on StayGrid a live booking system of availability. Upon parking we see that unit #15 is under major renovations (new vanity, new mirrors, new painting, all which can be seen from the open patio door) and not due to a last minute issue, which is still upsetting that it was for reservation just a few days prior and that we were not updated we would have to move or that the unit was unavailable. Unit #18 we stayed in had cockroach, spider webs over bed with spiders in web and throughout, a concerning spider was on the comforter, patio furniture covered in debris and door was hard to close in door frame. Bath tub was full of pubic hairs and there were several holes in the walls, and vent fan inoperable and squealing and alarm clock went in middle of night at 12:00AM. Room is in very poor condition. The bed is in terrible condition, just sitting on it felt like a cardboard box frame that creeks and actually bends inward on the edges, and it feels very hard like it is on top of a wooden board and ended up sleeping on top of the comforter and bundled up in sweaters to try to get some kind of softness on the mattress. Please see all the photos and video of the condition of the room. Staying here was like being in survival mode just to get to departure the next day, please see Photos + Video of room conditions. ht**********************************************************************************