ComplaintsforSteve Coury Ford

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my ***** Colorado truck serviced at the Steve ******************* three separate times on the dates of 6/15, 6/29/ and 8/11 of 2023 to fix a specific problem that was never even fixed through them. My vehicle had a shudder that I would have liked them to fix. All of the work done on my vehicle by them should have been covered under warranty through the **** extended warranty that I purchased when I bought the truck. They did work on my vehicle, and they said I was good to go after paying my $100 deductible, which I paid. They told me that it was covered. 14 months later, I received three collection bills, a total of $3,516.99. Going through the previous paperwork, the warranty paid a little over $2000, and the other items that should have been covered by warranty were denied because they were submitted incorrectly. The dealership has yet to contact me to say that there was a problem with the warranty or send me a bill. Not a phone call, letter, email, nothing. I was not aware of the problem until the collections letters. I have a collections bill for something that has already been paid for. I would like this to be resolved through both the dealership and the collections agency, as well as the **** extended warranty.

  

  Business response

  08/28/2024

  Unfortunately at this time we have an unpaid balance remaining for repairs completed on this customer's vehicle. We are happy to work with all parties here to get this balance rectified and encourage the customer to reach out to us at ************ to work together on. 

• Initial Complaint

  09/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6 weeks ago I traded in my 2013 **** F150 truck for a 2015 **** F150. Right from the start I noticed something wrong with the ignition. The truck would stay on even after you took the key out. You had to push the cylinder in with your finger to completely turn everything off. The manager said that was normal. I had a guy come out and make me another key since I only received 1 key. He told me the truck had approximately 18 error codes on it. I took it to a third party shop to run the codes for me. I gave all of the codes to the Steve ***** Shop Manager. He claims they are all old codes (really)?. After 3 weeks of driving the vehicle, I had an incident in town. While waiting for the light to turn green, I stepped on the gas and the truck would not go. I kept stepping on the gas and truck finally started to go but then the gas pedal stuck to the floor and I couldn't get the vehicle to stop. I had to slam on the break and the truck ****** to a stop and the engine check light came on. I was only 4 miles from the dealer so I limped it back there. I was frightened to drive it. When I arrived a manager tried to tell me since I replaced the broken radio, that must be the issue. Then he told me to stick my fingers in the gas receptacle to reset my engine check light. He tried to send me home with this broken vehicle. At this point the vehicle wouldn't even start. So after 3 weeks of my vehicle being in their shop. They found the the steering column needed to be replaced. The back door wouldn't open and they finally fixed that. Now they say they can't figure out why why truck's gas pedal got stuck. I'm sure the truck threw codes after that happened. They reset the check engine light but have done nothing to resolve the issue except drive it. I'm terrified to drive the truck. I am legally retired disabled. I have been without transportation and I have missed multiple appts. I feel like they think I'm stupid. The truck needs to be fixed of all the issues. This truck is a LEMON!

  

  Business response

  09/18/2023

  Hello,
  As ******************** stated she has owned and driven her truck as her daily driver for 3 weeks before bringing the vehicle to our service department. On the day she purchased her truck she test drove the vehicle and no issues were present. ******************** and her new truck have been seen driving around town often times with a trailer with no issues to our knowledge. The codes/old codes ******************** mentions are coming from third party outside sources as she stated and have not been duplicated during our time with her vehicle. As ******************** also stated, her vehicle has been worked on by these third parties before bringing her truck to our service department. Including a new key and programming and an aftermarket radio unit. While we have had the vehicle, we have fixed the steering column and her door out of goodwill and have been unable to duplicate the concern she had. We have spent hours with her truck trying to duplicate her concern including several test drives. ******************** and her truck have been a priority for us during the time we have had it. Although ******************** has used profanity and foul language towards our staff, we appreciate her for her business at our dealership. We encourage ******************** to come drive the vehicle with our shop ******* so we can alleviate her concerns and show we are here for her. 

  Customer response

  09/18/2023

  First of all, I did have an issue as I said the first day I had the truck with the ignition as I stated. As for work by a third party, I had a professional replace the none working stereo which was a plug and play unit who happened to be their own Salesman. Other than that I had a duplicate key made because they only gave me 1 key. Other than that No third Party worked on the vehicle at all!!! I had a friend at Payson Auto tell me what the codes were period so I could tell the Service manager. He said those codes weren't on the truck when they put it on the lot. Now he is saying their old codes. Which is it??? When I had the troddle problem a check engine light came on. They should of been able to check what codes made that happen. Instead, they reset the engine light only. I drove the truck for 3 weeks before the gas pedal got stuck. Who knows the next time it's going to happen. Oh and by the way, I never swore af anyone there. I just called their truck a piece of "shit".  That's is a big fat lie!!!  Also, they lied and said they couldn't find a new drive shaft so they ordered a used one. I have checked the internet and there are lots of new units for sale. They just did'nt want to spend any money fixing the truck. After your a customer and out the door they dont care about you and that is the truth. I looked on the internet and it says several things could cause this issue with the throttle. If they can't fix it or diagnose the problem then I want to take it to another mechanic to diagnose it and have Steve ***** fix the issues.  Also I complained about the key fob not working on the first day I purchased the vehicle. Manager says it's not equipped to work with the key fob. When I get my vehicle back I am going to have this issue checked out to see if they told me another lie. This is not acceptable!

  

  Business response

  09/21/2023

  At this time, ************************ vehicle is ready for pickup and she is due in to go on a test drive with our service manager. We look forward to spending time with ******************** and alleviating her concerns and clarifying any areas of confusion. 

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck a 2012 **** f350 has been at dealership for 16 months for engine fire. They have lied to me all the time about parts. They have received ***** dollars from insurance company. They sent my wire harnesses to a company in valley and left them outside of business on a Saturday when they are not their. Needless to say they were stolen and lost. I cannot get any cooperation or resolution to these faults. Service continues to come up with lie after lie. I have had no help for transportation from them all this time. They have told me time and time again they have parts and then they don't

  

  Business response

  09/07/2023

  Hello, as ************ mentioned his engine caught fire. The truck's wiring harnesses were damaged in the fire. Unfortunately, these harnesses are obsolete and no longer available. We have spent countless hours trying to find them in other dealer's' inventories and other avenues. We have even ordered ********** per **************** request out of our own pocket which ended up being not compatible with his vehicle and nonrefundable. Unfortunately, we have been unsuccessful repairing the burnt harnesses and they need to be replaced. At this time, we have found one of the correct harnesses and are working daily to find the other. **************** vehicle is one of our top priorities at this time and will remain so until his vehicle is repaired.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After repairs at another mechanic, found further repairs were beyond their capability. Took it to this dealer to find more detailed analysis.They simply took the code history and wrote an estimate based on repairs already done. Old codes. They would not update based on repairs already done and stated it needed same repairs done that were already repaired.When we came to get car they stated that our lug nut tool was broke and they couldnt tighten to factory spec. They claimed it was stripped when they got it which is impossible because they had to use it to take the wheels off.We paid and drove out of parking lot to find tires falling off car. We pulled over immediately, across the street to find the wheels completely loose and 2 lug nuts missing. The wheels could be wiggled by hand they were so loose. We could not tighten the lugs because they broke/stripped our lug tool.After several called to them we got no resolution or admission of fault. The ** actually hung up on us.They caused a dangerous situation that endangered our lives with no concern. They should be shut down as I have spoken to many folks here with similar bad experiences there.

  

  Business response

  04/19/2022

  Good afternoon:

  ***************** was fully informed and declined all recommended repairs on his vehicle.  He was informed that his already modified after market lug nut key was so worn out that the wheels could not be tightened.  ****************** told our Service Manager *************************** that he would be going to purchase another wheel lock key so that his wheel could be tightened.  ***************** however did not do so, resulting in the loss of some lug nuts as he drove the vehicle from the Dealership.  The customer was informed and signed the repair order notating the vehicle was unsafe to be driven in its current state. ***************** was advised multiple times of the safety concerns and refused to listen.  

  At this point, we feel no other action is needed on our part.

  Thank you

  *********************

  Steve Coury Ford

  ************

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to Steve Coury to look at trading in a 2020 **** Escape (car is paid in full) to find something easier to get in and out of for myself and my sister. *********************** showed us a 2008 **** Edge Limited but did not fullfill the deal she said. Also the car was told to be a 2009 when it was a 2008. The dealership would not provide the Carfax, in fact *********************** told us they didn't have the car fax anymore. The car they showed us that we purchased under false promises, has mechanical issues of about $1200. This dealership is not honest at all nor repsectful. Took advantage of two seniors.

  

  Business response

  04/04/2022

  Good afternoon:

  After the purchase of the Edge, the customers took the vehicle to a third party shop and they told them that the vehicle would need shocks and the shocks would be $1,200.00 which is extreme (highway robbery) for shocks.

  The certified technicians at our facility do inspections on every vehicle before it leaves our lot and shocks were not needed for this vehicle.  We would be more than happy and willing to inspect the shocks for the customer and if they are needed we will do them at our facility, and take of this for the customer.

   

  Thank you,

  *********************

  Steve Coury Ford

  ************ (phone)

  ************ (fax)

   

  Customer response

  04/04/2022

  we dont trust them why would we trust them inspecting the vehicle.

  

  Business response

  04/05/2022

  Good afternoon:
  As stated in our previous response, we would be more than happy to inspect Ms *************** 2008 **** Edge.
  We are willing to replace the shocks for ***************** at no cost to her, at our facility as previously stated.
  I am a bit taken aback by your response in the fact that we are a Certified **** Dealer  and our shop is an Award winning shop
  with the factory, and the vehicle she bough is a **** product.  
  I am sorry that ***************** does not trust the Dealership , but at this point, this is what we are willing to offer.
  
  
  

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