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Business Profile

Pool Maintenance

Plan B Pool Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used Plan B pools for the servicing of our pool for over 2 years. Service was initially ok, but significantly deteriorated in the past 6 months. Our family came to visit and we used the pool and 3 of them received a chemical irritant dermatitis, including our 4-year old grandson who was burned on his legs, back, chest and face. Had someone else come check our pool and our chlorine level was 60, our ph was about 10. It was as if we didnt have a service at all. I reached out to the owner, ****, to share my concerns and all he said was sounds like you need to find a new pool company and as I was asking what could have happened, he hung up on me. I would not recommend. We lost two weeks of service from them, but more importantly we lost the rest of the weeks use of the pool with our family during their vacation. Extremely unprofessional handling of a problem with a customer.

    Business Response

    Date: 06/20/2024

    We never got the initial complaint due to you having the wrong email contact for us. This situation was resolved with the customer immediately without knowing about this. They were compensated promptly as an agreed on resolution and we agreed to discontinue service. They got the month refunded and a pool drain too. I do not feel I need to address this further and would like to find out what happens to this information now. 

Plan B Pool Service LLC is NOT a BBB Accredited Business.

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