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Business Profile

Air Conditioning Contractors

Fact HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Reviews

This profile includes reviews for Fact HVAC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fact HVAC has 2 locations, listed below.

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    • Fact HVAC

      1000 E Vista del Cerro Dr Tempe, AZ 85281-5709

    • Fact HVAC

      941 S Park Ln Tempe, AZ 85281

    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Tris D

      Date: 06/28/2023

      FACT HVAC installed my new unit and I could not be happier! **** install team was amazing and on time. I would highly reccomend them. The pricing was the lowest compared to other companies & the customer service was above & beyond!

    • Jeremy P

      Date: 04/18/2023

      I was sent this company through my ******************** Fidelity. They are the worst Company I have dealt with and I would stay away from them. Fidelity has stated they are going to remove them from Approved Vendors! DO NOT USE!!!

    • AB F

      Date: 05/15/2022

      It was the worse experience I've ever had. My home warranty company chose this business to come out to inspect my A/C unit. The initial point of contact was on 4/12/2022. They scheduled to come out on 4/18/2022. I was surprised they didn't take an AC issue in AZ to be a priority. They sent a tech by the name of ***********************. He diagnosed the issue to be faulty wiring in the unit and stated it was fixed. I paid $75.00. The tech left and I left my house shortly after, feeling confident he had fixed the issue. I came home within an hour to find the A/C unit running with no air blowing out of the vents. I called the company back, left a VM, and didn't hear back from anyone. The following morning I called and reached their VM. I left a message and no one reached out to me...again. I then figured out that if anyone chooses the option to schedule an appointment, you will definitely reach someone otherwise, no one calls you back. The receptionist answered and told me she would schedule ****** to re-inspect the unit. She scheduled him 3 days later. ****** came out on a Friday morning unannounced. He didn't call me to let me know he was on his way, nor did he knock on my door to let me know if it was ok to climb on my rooftop?? I've never experienced such unprofessionalism. When he was done, he told me he had to order a part and would return at the latest the following Monday. I didn't hear back from ****** or the office until I called them 4 days later. When I spoke to the receptionist she displayed facetious and rude behavior which I didn't appreciate. She then proceeded to inform me that the earliest appointment I could have was 2-3 weeks out and to take it or leave it because that was all they had open, and those slots would soon be taken. I became upset with the receptionist and felt I had no choice but to schedule and hung up on her. Due to their lack of customer service and inappropriate behavior by anyone I came in contact with, I called back and canceled appt.

    Fact HVAC is NOT a BBB Accredited Business.

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