Customer ReviewsforScottsdale Air Heating and Cooling

The Scottsdale Air web page talks about 75 years of service. Don't believe it. All of that past ownership no longer has any involvement in the current daily operations of Scottsdale Air.As a loyal customer of some 20 years I can tell you first had that this is no longer the same company. The great reviews do not represent the current ownership of Scottsdale Air.******************* is no longer the Owner of Scottsdale Air.Today I was told by an office employee that the current owners do not and will not do business as ******************* did. That they will not honor commitments made by prior ownership.As one example. My most recent purchase was in December of 2023. My sales representative said that included a 10 year parts and labor warranty.This is not a completely true statement.Today I was told by the new ownership that "diagnostics" are not considered labor under the warranty agreement. That I will be charged a minimum $95.00 diagnostic fee for every on-site visit. Even on a 6 month old system. My 2 year old system, that also included 10 year parts and labor, is now subject to this new minimum diagnostic fee.Other examples include. Out of warranty systems include a $95 diagnostic fee. Even if you go forward with repairs. Most companies wave that fee.Service technicians talk openly about being told to declare all systems as "in need of replacement".It was made very clear to me that Scottsdale Air will no longer do business as it did with prior owner ********************** please be cautious when reading anything but the most current reviews. The current ownership is an absentee group. This is no longer a hands on ownership that cares about it's individual customers. The current ownership is doing everything it can to not honor or even acknowledge the commitments made by the prior ownership.What other commitments will this new ownership ignore in the future?I have personally not been at all satisfied with the current company that calls itself Scottsdale Air.

Contracted with Scottsdale Air to complete an annual inspection of two A/C units. After the technicain completed the inspection, he stated the following:1. One of the units needed a capacitor that cost $375.00 2. Both units needed new fan motors at a cost of $1,000.00 each.I agreed to have the capacitor installed, but declined to install the two fan motors.After the technician left, I researched the cost of the capacitor on the internet and found the price was approximately $50.00. I then contracted with another company to inspect the two units specifically to determine if the two fan motors needed to be replaced. As I suspected, the fan motors did not need to be replaced and I avoided a $2,000.00 unnecessary expense!I don't know if this type of service starts at the top or if the technician was working on a commission and thought he might make a quick buck from an unsuspecting customer. I can only speculate that I am not the first person to experience this type of service.

I have been with Scottsdale Air since when they were Clyde Alexander AC and Heating, many many decades ago. They have always given me top service in a professional and friendly way. The employees are courteous and quite helpful. Their prices are competitive, and they are so trustworthy. Thank heavens for them! S.S.