ComplaintsforCredit Stacking

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was told after I got funding then they would charge my credit card but I never got funding and they decided to take money off my credit card anyway I asked for a refund and they told me they had to investigate it further. I told them I want a refund because i was lied to and the program isn't working for us they continue to charge my credit card without my authorization so I called the credit card company and am disputing these charges.

  

  Business response

  08/01/2024

  Hi *****, 

  
  Thank you for sharing your experience. We apologize for any confusion and frustration caused by this situation.
  
  As it clearly states on the contract that you have signed upon enrollment as well as the conversation you had with one of our team members, you agreed on a 3 month pay plan on a $5800 product.
  
  We've committed to addressing your concerns and finding a satisfactory resolution. However, due to the chargeback that has been initiated shortly after that conversation, we were provided limited time to resolve this matter thoroughly as it will take up to ***** days to process.

  Customer response

  08/01/2024

  I don't agree I was also never told there were courses I'd have to take to receive the funding as a matter of fact *********************** told me and my fiance they would take the payment out of my credit card after I received funding and of course once again I was lied to because they kept taking money off my credit card and I never received any funding.

  

  Business response

  08/02/2024

  Hi *****,
  Thank you for your response, we understand your frustration. We can confirm on our end that based on the chargeback that was initiated, the funds should be back on your card. We wish you the best of luck in your future endeavors!

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was sold the program by making installments. I made the initial installment of *******. Once I received the contract I had questions before signing it. I contacted **** and left several messages for a return call. I sent several emails with no response. I was not given the things promised in the program

  

  Business response

  07/17/2024

  Hi *****, 

  We appreciate you sharing your experience, and we are sorry to hear about the difficulties you've encountered.
  

  We understand your concern regarding the lack of response from ****. Communication and support are vital, especially when youve made a significant financial commitment.
  Please be assured that we will have someone reach out to you promptly to address your questions and resolve the issue. Your feedback is invaluable, and thanks to you, we will continue to strive for excellence in our services.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was promised by the director of sales on April 13th,2023 if I took the program I would receive 1 on 1 weekly consultations ,weekly zoom meetings and a road map to get business credit done by the founder and ****************** to answer questions, then told I would be given a in-house client relations manager. None of which came true. I tried for 4 weeks to get on the group ******** and was denied then zoom meetings 1st week okay then they were changed on ******** and I couldn't get in on zoom .called the director of enrollment he said you got 780 score got me to believe he could get me a lot of credit quickly. The weekly call with the client relations manager had him spend one minute saying I'm busy with other clients what do you want . Could never get a hold of him after that. The office finally called me said they issued a refund for the ******* back to my card I talked to him twice this was all lies then I was notified that they were trying to charge ******* more to my card . This company appears to be a bunch of con artists who take upfront money then totally undelivered ,and have numerous complaints that are not resolved.I want a refund immediately ,and totally don't trust people who take my money and lie about a refund of ******* for a program then try to get ******* more. Over charged , Misrepresented and numerous promises that were undelivered. That what Credit stacking by ********************* is all about. I guess .

  

  Business response

  12/14/2023

  Hi *****,
  
  Thank you so much for your feedback. We found this very valuable and have made some necessary adjustments to our support services since then. We understand that this has been frustrating and we take all customer complaints seriously. As done previously, a refund has already been issued of the $3900 on November 1,2023. We will also investigate this situation further and take the necessary steps to ensure no one else feels misled or taken advantage of in the future. If you have further questions or concerns, please do not hesitate to contact us again.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Full payment in the amount of $1,000.00 on 03/02/2022 to credit stacking/*********, llc to Repaired my negative credit files with two major accounts: Broadview FCU/Capcom FCU and to remove all other late payments from all my other accounts. The told if I do make the full payment the will resolve and clear all negative items from the credit bureaus. The said within **** months period the whole problem will be solved and the have not done what I paid them to get my credit report clean with 100% as promised. I have try to several time talking with them and I asked for my REFUND but has refused to give me my $1,000.00 Here is the transaction details: Paypal ID ***************** Transaction details Print Payment sent to ********* 1, LLC March 1, 2022 at 11:15:44 AM PSTTransaction ID: ***************** Payment Status: COMPLETED Payment Type: Goods and Services Gross amount -$1,000.00 USD Shipping address *************************************************** D 61 ******, ** ***** ************* Confirmed Tracking Information Add the tracking info for your physical packages to keep things organized and help you benefit from seller protection. It is a win-win.Your Payment Gross Amount-$1,000.00 USD PayPal Fee$0.00 USD Net Amount-$1,000.00 USD Contact info ********* 1, LLC The receiver of this payment is Verified ************************************************************************ Payment Sent *********************************** Note to ********* 1, LLC Funding details Funding Source: -$1,000.00 USD - TXNBML

  

  Business response

  12/14/2023

  • Hi *******,
    
    We are very sorry to hear that your experience did not meet your expectations. We understand the frustration you are feeling and rest assured that we will do everything we can to resolve this issue. So we were able to take a look at your status with the third party credit repair and it appears that you were due for another update however you cancelled the process on your end. In regards to your credit standing, it does take time to get your profile clear from those negative items. Unfortunately we are unable to make this process faster for you as once it is in their hands, we cannot do anything on our part besides communicate the steps provided to you. We understand that the time frame is not suitable to your expectations/desires. However, due to your profile it seems that the process needed to be extended. Due to this, we are happy to further explain and ensure that you receive more clarity as we want to make sure you can succeed. We want to help you in your credit journey if you are interested, we'd love to continue working with you

• Initial Complaint

  01/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was promised by ****, who turned out to be the *** (director of enrollment), many things such as 1 on 1 consultations once a week with their in-house client relations manager along with **** the designer of the program in order to structure the road map for me to be able to get the most out of this program. I was also told that I will have a personal point of contact who I will be able to reach out to at any point if I had any questions which needed to be addressed, the only point that poc reached out to me was almost 5 days later as an introduction text message and then have never heard from her since then even after several attempts via text, call and emails. The total cost of the program was $7800, of which I made a initial payment of $3900 through my debit account and had told **** that I wanted to be contacted before they take out the next payment which was to be done a month later. This program had great potential but due to their lack of communication I requested to opt out of the program after **** days of being enrolled and requested my money back. This request was sent via email and their representative had said that someone from the management will reach out to me, rather than hearing back from their management they processed a secondary payment through my debit account without getting authorization from me. I am still waiting to hear from their management in order for my request to be processed and had stopped viewing any of their content around the programs 2 *******************. I need this to get this issue resolved as soon as possible and just want a refund of my money, this team seems like a con and if their Director of enrollment can tell me such bold lies, which were definitely lies because on 1 email exchange with their customer service rep they had told me that they werent sure why **** had made such promises because they do not have 1 on 1 calls. I can only imagine what the rest of the enrollment team says and does to get peoples money.

  

  Business response

  06/09/2023

  
  We received a complaint from ********************* requesting a full refund due to insufficient customer service and communication. We are personally reaching out to him to resolve the conflict and issue him a full refund. 
  
  
  Thank you!
  
  *****
  
  

• Initial Complaint

  12/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to dispute a charge of $2000.00 to my credit card account on 10/24/2022. Unfortunately, Creditstacking.com billed my credit card billed immediately the wrong amount, customer service didnt disclosed clearly that my credit card would be billed immediately that it would be on a delayed payment agreement with installments, it a was misrepresented the sales agent billed my credit immediately used high-pressure sales tactics pushing for me to buy the most expensive options, and even to max out my credit card to pay for more expensive courses such as the Business Package.

  

  Business response

  09/20/2023

  Dear ***************,

  
  

  We sincerely apologize for any confusion and inconvenience caused during your recent engagement with Credit Stacking. We take customer feedback seriously and have carefully reviewed your concerns.

  
  

  We regret that there was a misunderstanding regarding the billing process, and we acknowledge that the sales agent's approach *** not have aligned with our standard practices. We will address this internally to ensure it doesn't happen again.

  
  

  As part of our commitment to resolving the issue, we have initiated a full refund of $1,950 to your credit card. You should see the amount credited to your account shortly.

  
  

  Should you have any further questions or require any assistance, please do not hesitate to contact our customer support team.

  
  

  Once again, we apologize for the inconvenience, and we appreciate your understanding.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩