Reviews
This profile includes reviews for Truwest Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDonovan B
Date: 03/21/2025
1 starDonovan B
Date: 03/21/2025
Some of the most rude employees Ive ever encountered as a veteran. Ive had to call several different people at truwest to show proof of insurance and they make backhanded comments, and even when I asked for clarification on how much Id be paying monthly the worker made an extremely rude comment.
Truwest Credit Union
Date: 03/26/2025
*******, were sorry to hear that your experience didnt meet your expectations. Should you wish to discuss further, please call ************.Review fromNarcia S
Date: 01/18/2025
1 starNarcia S
Date: 01/18/2025
If you are military stay away from this bank, it's not military friendly. You will save yourself serious headache. Customer service/reps are just awful, no manners or professionalism whatsoever.Truwest Credit Union
Date: 01/21/2025
******, We apologize for whatever issues you experienced to leave this review. If you'd like to discuss with our management team, please feel free to reach out at ************.Review fromJacqueline F
Date: 01/06/2025
1 starJacqueline F
Date: 01/06/2025
I had a personal and business account with ********************** for several years a little while ago. I had no real problems with them until my purse got stolen which had my debit cards and ID in it. I informed Truwest within an hour of the theft for them to cancel my cards. About a week later I logged into my account online and was surprised to see it was overdrawn by $10,000 and $2,000 had been withdrawn in cash from my business account. Apparently the thieves went to multiple branches in the drive thru and cashed fake checks and were also allowed to withdraw the $2,000 in cash from my business account. Then their fraud investigator contacted me and basically accused me of committing all these crimes. They refused to credit the $2,000 back for 90 days and kept sending me collection letters for the $10,000 from my personal account. Anyone I tried to discuss the issue with at the bank had incredibly terrible attitudes towards me and treated me like a criminal instead of being helpful in anyway. Their fraud department is a joke because when the suspicious activity started happening with my account they should have caught it as they were already aware my cards were stolen. But they just handed out $12,000 to thieves then blamed me for it. Thankfully the police detective on the case was competent and cleared me of any wrong doing. I will never do business nor recommend anyone to do business with TruWest again.Truwest Credit Union
Date: 01/10/2025
**********, We have received your review. Should you wish to discuss with a member of our management, don't hesitate to reach out to ************.Review fromAmy K
Date: 11/06/2024
1 starAmy K
Date: 11/06/2024
They charged off and closed my account 4 years ago, reported me to Chexsystems, and never told me.Truwest Credit Union
Date: 11/07/2024
We are sorry to hear about your experience. if you'd like to discuss, we're happy to assist. Our number is ************.Review fromSabitha S
Date: 11/02/2024
1 starSabitha S
Date: 11/02/2024
My mother passed away. The beneficiary on her account was listed as "All My Children." I made the mistake of letting them know she passed away and requested to close the account and distribute the funds to my brother and me. I thought I was doing the right thing by letting them know she had a Will and I would be happy to send it to them along with the death certificate. They are refusing to honor her beneficiary and Will, by stating that since they know she has a Will they aren't able to "interpret" a Will and that we essentially need to go to Probate or have the ************************* certify us as Personal Representatives. They don't seem to care that neither of live in ******* and that's it is a royal pain to take time off work and spend a week going back and forth to the court house to file paperwork. Had I known I would have to spend countless hours filing out legal paperwork, I would have logged into her account and transferred the funds and zero'ed her account prior to notifying them of her death. Absolutely the worst customer service and the most obnoxious legal team ever. No compassion. No service. DO NOT USE THEM.Truwest Credit Union
Date: 11/22/2024
*******, we apologize for any inconvenience you experienced during this process. We always strive to handle each request quickly and efficiently with minimal inconvenience. Please don't hesitate to reach out should you need additional assistance.Review fromEmily E
Date: 10/25/2024
1 starEmily E
Date: 10/25/2024
This is the most inflexible bank I have ever worked with. The communication and customer service is awful. If you can avoid having an account with them, I would strongly advise that. I am grateful that my accounts with them are now closed. I'm just trying to help anybody else in the future to avoid the same hassles I've experienced.Truwest Credit Union
Date: 10/28/2024
We are sorry that you didn't feel you received quality service. If you would like to discuss any further, please don't hesitate to reach out to us at ************.Review fromAvery A
Date: 09/24/2024
1 starAvery A
Date: 09/24/2024
My wife and I have been with Truwest for a Little over two years now. They added ************* to our note on one of the cars jumping up the loan amount $6,500 dollars. When we showed prove that we have insurance and even our insurance wrote into them, they said we see everything is there but theres nothing we can do about. So now we will have a lot of negative equity and also missed payments showing on our credit because of this. ******** company to deal with.Truwest Credit Union
Date: 10/02/2024
************* allows us to ensure that all vehicles financed with TruWest Credit Union have full coverage insurance, per loan terms and requirements of our auto lending program. We apologize if you had an unsatisfactory experience. If you wish to discuss the matter further, please don't hesitate to contact us and we can get a member of management to assist.Review fromYazan C
Date: 04/27/2024
1 starThey have Trash working here ***** since when can you wear **** and a black t shirt as a banker. She walked up to me saying Do you want something . WTF you think Im sitting in a bank lobby for and I was already signed in. So she should have addressed by my name.Review fromPamela C
Date: 08/29/2023
1 starThis company Denied me of a checking account than question of I have other accounts why I want another on!! Whattt??? First it was because I had to many inquiries on my check system whichever I called check system about this matter than said about my Idinity on my Experain report which I have all of my up to date reports. The question of why I want to open account with them was really rude and very unprofessional the customer service with criminalizing. I just spoke with check system. I said the manager that everyone I know has more than one bank account. I've never had to go through this before I do have a bank account with another ********************************************* as well just wanted to open up another with a different credit unionReview fromJack E
Date: 07/31/2023
1 starF grade, very poor customer relations. I have an Auto Loan, changed insurance, and promptly received a nasty, threatening letter accusing me of violating our contract by cancelling mandated insurance and threatening to take out insurance on the car. When I followed the directions and logged into the website, myinsuranceinfo.com I found that indeed my insurance agent had already supplied the full info required. What I found offensive was the letter in no way accommodates or allows for the possibility that I simply changed insurance, did nothing wrong, and was still in full compliance with the terms of our contract, giving the customer the benefit of the doubt. I called and spoke to a CS supervisor to give feedback saying they really need to edit and rewrite the language of the letter to allow for that possibility of having simply changed insurance.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.