We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furnace Repair

Carrier Corporation, C/O UTC Shared Business Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furnace Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We go to ******* for 6 weeks in the winter. We have an ecobee thermostat that notifies our cell phone if the temperature drops below 45 degrees in our home in **. At 6:00 pm (Saturday) on 1/28/23 our phone indicated that our temperature was 41 degrees. We had our neighbor come over to verify this and the temp was down to 39 degrees. We called at least 10 different repair companies to ask if they could come out immediately because the temperature was going below zero and we live on a slab house and know our pipes would be freezing if it was not fixed immediately. We finally found a company to come out and repaired the furnace. The house was built in 2018 and the furnace was under warranty. We paid for the bill and when we contacted Carrier they said they wouldn't pay for the repairs because it wasn't an authorized Carrier repair company. We explained that we were **** miles away and had called over 10 different companies and no one could come out and that if it wasn't repaired that evening we would have frozen pipes and a damaged home. In this situation, with the below temperatures, our inability to get to our home, and the expected damage to our home I do not agree that Carrier should not pay for the damaged parts that needed to be replaced in a relatively new furnace. I have written to the ********* ************************* and they have sent 2 letters to Carrier and received no response. All I'm asking for is for them to pay for the faulty part that needed to be replaced and is under warrenty. The bill was $649.00 and I believe that Carrier should pay for $359.00 for the faulty gas valve that needed to be replaced. I guess there is no warranty on the furnace and we were supposed to wait until we could find an authorized dealer while our pipes froze and our home was damaged. This is no warranty.

Carrier Corporation, C/O UTC Shared Business Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.