Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Jeep Renegade Sport (VIN: *****************) on October 20, 2023, directly from Tempe Chrysler Jeep Dodge Ram. From the beginning, the vehicle has suffered from critical mechanical and electrical problems including throttle lag, violent shaking, drivetrain clicking, fluid leaks, brake instability, and unresolved GPS/collision system malfunctions.Despite multiple repair attempts from May 2024 to the present, the issues remain unresolved. I believe **** and the dealership are stalling to exhaust the time-based warranty. The vehicle is largely undrivable and unsafe, yet I am still paying over $700/month (car and insurance combined). I have had to rely on a bicycle for basic transportation. The dealership also failed to notify me of Recall 82B (seatbelt defect), which I only discovered through my own research.I was sold a $2,700 powertrain wrap-around service contract, despite the vehicle already being under an active manufacturers warranty. This was not fully explained, and I was made to believe it was necessary. I was also not allowed to fully review the contract before signing, and the font was unreadably small (approx. 46 pt).As a Black, LGBTQ+ Navy veteran woman living with anxiety and panic disorder, this experience has caused me deep emotional distress, financial harm, and loss of basic mobility. I have been treated dismissively by both the dealership and the manufacturer, despite raising safety concerns in good faith.I am requesting a full refund or manufacturer buyback, including the vehicle cost, service contract, and related expenses without unfair deductions. I also request a formal investigation and accountability in accordance with Arizona consumer protection laws.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had to replace my car battery three times in the last four years. The last time I replaced the battery was 13 months ago. When I called the dealer the service department stated they will not replaced again because they already replaced it twice and the car in no longer under warranty. The issue here is how long should I expect a genuine ***** product to last. Is if far to assume that it should last only 13 months? What the service department does not understand is how much time and attention I have given to try to get a fair resolution each time. Its very frustrating to bring your car in multiple time for the same **** issue. To have to borrow or rent a car and to be without your car at times for more than one day. The last time I dealt with this battery issue was Dec 2023 and I had to take the car back twice as the battery they installed died the very next day. I reached out to Mopar and spoke with **** who was very professional and understanding and agreed that anyone should expect a Mopar battery to last for longer than *************************************************************** four years. He also states that ***** would compensate the dealership if they submitted the proper request and explained the circumstance. **** also stated that there is likely a defect in the way the battery is being installed that is causing the same issue each time.

  Business Response

  Date: 01/24/2025

  The dealership is reaching out to the customer today. We are going to contact ********************** as well to see if Chrysler will cover the battery under their Goodwill warranty policy. Once Chrysler makes a decision we will contact the customer with ********************* decision on how to resolve the customers complaint.

  Customer Answer

  Date: 02/02/2025

  There has been no resolution to the issue / complaint in fact it has just raised more problems. They offered for me to take my vehicle to their location. I got up early called triple AAA to have the vehicles towed to them. When I met with the service advisor she advised me that I might be charged a $50 or $ 100 deductible which I agreed to. After leaving my car and a few hours later the advisor called me to tell me that Chrysler would pay $288 and I needed to pay $500. I have no idea how it went from 50 or 100 to $500. That cost is totally unacceptable. Truth is I can buy both batteries and pay to have them install for less than the $500 deductible they are asking me to pay. Now I have to contact *** have the car towed to another shop buy the two batteries and have them installed. These are several of the issues that I complained about in my original complaint. They have no respect for a customers time or the amount of frustration they cause. They dont keep their word as to what the cost would be. Now I have used up the amount of tows I am allowed by my AAA benefits and if I were to need them in the future I would have to pay for any additional towing. I think this just goes to support  my original complaint. I do appreciate your assistance in this matter.
  
  Regards,
  **** *****
  

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle through this dealership and paid cash in August 2024. It is a 2015 ****** Sienna. We have yet to receive our vehicle tags and our title of ownership. They have been contacted by phone and email numerous times. I reached out on 11/27 as our tags were expiring. The first excuse was it just takes time, then the next was that *** lost the paperwork so they were sending it back in, On 12/17/24 another email was sent. When we did not receive a response, we emailed again on 12/19/24. We got refered to someone by the name or ***** ******* or *****. When I couldnt reach them, I asked to speak to a supervisor. I finally reached ******* *********. He said he would check into it and would call the following day. On 12/23/24, I still hadn't gotten a call back so I sent another email. The new story was described to us about the dealership did not receive the right title from the previous owner of the vehicle so the owners had to go back to ********** to get a new title. The dealer assured us they now have the correct title in hand and that MVD was provided the information and was currently in the process of finishing the paperwork and that we should receive the license plate within the week and the title shortly thereafter. Again the same story of no need to worry that you can drive on a an expired temporary permit and the police can't pull you over. Really? Today is 1/7/25 and no license plate or title to be found in the mail. I have left another email as of this morning letting them know my dissatisfaction and that I would be filing a complain with your company. Please help me figure out what to do. ************

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Chrysler Pacifica with ****** miles on it from this dealership as well as the IV level extended warranty to cover any future repairs; upon bringing the car home I realized it had many issues with I later would learn seem to be related to an overall failure in the cars electrical and computer operating system which appears to make the vehicle unfixable. Upon further investigation I have found that due to this issue chrysler corp has settled a class action law suit regarding this model and year of vehicle in order to repurchase them back from owners due to them being undrivable or fixable to be driven safely. Unfortunetly, when I bought this vehicle the manufacture warranty had just expired so it therefor is not able to fall under the arbitration agreement for this car, nonetheless, I am now stuck with a vehicle with I owe $19,000 on and bought an extended warranty for that the dealership nor independent mechanics are able to fix. I have been left with the car shifting into neutral while driving it, not being able to start at all and completely dead and losing power while driving. It is not safe to operate. I believe that this dealership either knowingly sold me a vehicle that is unsafe or they did not do the full inspection on the car that was stated prior to buying it that would have found these issues. I have a disabled son and am now trying to figure out how I can have a care to take him to his medical apts as I am unable to sale this care since it will not start and keep power to it and I am unable to use the warranty I purchased to get the car in a safe operating state. I cannot afford to buy another vehicle or finance another one (or get approved for another) without first getting rid of this one as I am paid as his full time caregiver and unable to work due to his disability so this situation is a very dire one.

  Business Response

  Date: 12/18/2024

  we are currently working with the customer to see what can be done thank you **** ****** service manager tempe dodge chrysler jeep and ram

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 KIA ******* brought in for diagnostic check and oil change on 9/30/2024.Diagnostic check was not completed along with unsatisfactory oil change. *** promised a service in which both were not completed. I was charged $283.53 for services that were never completed or incomplete upon return of the car to my possesion. *** also flat out told me they could not diagnose the problem in which the car was brought in for. I know a diagnostic check was not completed becasue the vehicle was brought in with ****** miles and returned with ****** miles. After noticing the same issues the car was brought in for, I had the car serviced at another service center (Brakemasters #***). They said the car was never serviced as *** had stated and charged, with obvious signs that the diagnostic check was never completed(I have pictures from Brakemasters). They never checked the transmission which is where the problematic noise was coming from. Tempe KIa knew the vehicle was high mileage (****** miles at time of service). It was suggested that Tempe Kia knew the noise was coming from the transmission but refused to check it, hoping the vehicle would reach the ******* mile powertrain warranty with out having to fix it before the automobiles warranty ran out. I am seeking for a total refund from Tempe KIA Service since the diagnostic check was never completed, the oil was only partially changed/filled (Lowest level possible - at "L" on dipstick), tires were never rotated and fluids were never topped off. Seeking refund since nothing on my vehicle was actually completed in the 7 hours time period they had my car. I was charged for services that were never rendered or completed. I have tried to reach out to the service manager who has "stepped out" upon calling when seeking reimbursement.

  Business Response

  Date: 10/25/2024

   

   

  We have found a loose gold ball under the seat and tires along with a exhaust hanger being loose.   We believe this to be causing the issue the customer in describing.  The tech also found a large fuel leak that should be repaired right away. 

   

  Customer Answer

  Date: 10/25/2024

  The noise is coming specifically from the transmission which was never checked, but paid for in the "diagnosis fee". Brakemasters changed the transmission fluid on 10/03/24 and said that it was easy to tell that nobody had pulled the tranmission fluid plug due to how dirty the plug was and the metal present in the fluid. If someone would have checked the transmission/transmission fluid they would have noticed the metal particulate in the fluid. This was purposely not done as to avoid a power train warranty replacement which was primary reason the vehicle was brought in for, it was stated that customer "customer complains of a whining and grinding noise". A golf ball rolling around does not cause these noises. Now the transmission is broken and in need of full warranty replacement as vehicle mileage is still within the ******* mile warranty period. I.have receipts and pictures from Brakemasters.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps sending me letters by mail advertizing vehicle loans. They got my information because I recently filed for bankruptcy, but I have opted out of such marketing in places like DMAchoice and do not call list, etc. I think I have already filed a report against this business with you in which they said they would stop mailing me, but I am still receiving mail.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently address a significant issue regarding the registration of the vehicle I purchased from Tempe Kia on November 24th, 2023.Despite my repeated attempts to resolve this matter directly with your dealership, I have encountered significant challenges. As of now, the temporary registration/tags provided to me upon purchase have expired, and I am unable to receive further registration for the vehicle.Upon visiting my local DMV, I was informed that the vehicle is still registered under the dealership's name, preventing me from completing the registration process independently. Subsequent visits and attempts to communicate with your financing and title and registration departments have unfortunately yielded no resolution.I have left numerous messages, visited the dealership in person, and provided my contact information to multiple individuals in your staff. Regrettably, I have not received any callbacks or assistance in addressing this critical issue.This situation has now reached a critical juncture, as I am unable to legally operate my vehicle due to the expired tags. Despite my efforts to resolve the matter without external intervention, I am left with no choice but to seek assistance from the Better Business Bureau (BBB) as this issue remains unresolved.I implore you to please prioritize this matter and provide me with a prompt resolution. My goal is to resolve this issue amicably and swiftly, and I remain hopeful that we can work together to rectify the situation.Sincerely,***********************

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this company in response to the buy back program they were supposedly offering and was scammed into getting a auto car loan. When I cancelled the loan and returned the car the company tried to charge me the detail and restock when it was there sales rep who fraudulently tricked me into getting the loan. I left the lot at 8:30pm and was back to return the car at 9:00am. I did not drive 80 miles which can be verified I went home which is 8 miles from the dealership and returned the next morning. The sales rep *** told me to surrender the vehicle and that if I did that I would not be liable through the finance company. I found out when I got home that this was a lie and they were literally lying to me to benefit himself. He lied to me for financial gain in order to get a commission while advising me to do things that would out me in financial hardship. I asked several times if I would owe money by surrendering because I was not aware of the process and he stated no. I cancelled the auto loan directly through the lender for this reason because the dealership refused to accept the return for the car. This is the only reason they took the car back. They charged me a restock and detail fee but I don't feel like I should be liable for that. If the company had any integrity they would not have charged me at all. They made me sit in a lobby for 2hrs and at that point I just wanted to return the keys and get out of there. I was just sick to my stomach with what I had been through. I have went to **** for my cars previously and never experienced this. I want all of my money back. It is not my fault that I was scammed into getting the vehicle and if he would have been honest I wouldn't have gotten the car to begin with. My car was working just fine, I went in for a trade not to be scammed into a loan that would put me in financial strain. The options he told me were to 1. Crash the car 2. Have it stolen 3. Surrender the car. I provided a letter with more details.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle purchased at Tempe CJD 5/9/23 a 2015 Mini ****** Roadster. I have had this vehicle in the shop 3 times since purchasing it, starting with the temperature sensor coming apart a couple of days after purchasing it. I had to replace the front brakes and rotors 2 months after purchasing the vehicle because they did not of passing inspection when bought, but still they passed through service. And now after I took to Mini Dealership to have a piece replaced, they have on record since last year of Oct 2022 there is a crack in the transmission(JB Molded back to place) and missing bolts on the transmission as well. The transmission is leaking as well because of this "welding fix" This problem should not have been passed through service and sold on the lot and to me as the customer without a replaced transmission or sent to auction if never going to fix this major issue along with major safety issue too.I have emailed the General Manager twice now with no response, thinking she would want to make this right. I have not heard from her or any other manager at this point in time. I have been treated like a person who knows nothing about vehicles and as well as a female to top it off. I have been in the auto industry for 23 years and never had to deal with anyone from any dealership let alone treated anyone like this before. The whole ordeal is absolutely uncalled for and could have been avoided if things were done correctly the first time.

  Business Response

  Date: 09/07/2023

  The vehicle is currently having the transmission replaced. The customer is also in a rental vehicle at the dealerships expense since August 30, 2023 when ************** brought the vehicle back in. ***************** the ***************** Manager spoke with the customer on September 6, 2023 and has updated ************** that the vehicles estimated completion date is September 8, 2023. We will contact ************** when the vehicle is ready to be picked up.

  Customer Answer

  Date: 09/07/2023

  This vehicle was brought in first thing Wed morning of the 30th due to a cracked transmission, missing bolts and an engine mount per the documents from Mini of Tempe. No one called me back on the status of my vehicle, just put me a rental went on with their business. I had to call them late Friday afternoon of Sept 1 to even find out what they were going to do. Took 3 phone calls and people to understand my frustration of what was going on and what was being done about it. Putting me in one of their vehicles for them to fix their mistake/problem that should not have ever happened in the first place if the inspection was correctly the first time, is the least they can do for me. If I had never taken into Mini of Tempe the first time and been driving this vehicle on the highway as I do everyday for work to the hospital, could have completely broke & this would have been an even bigger issue for this dealership to have on their hands. I have yet to have anyone apologize for what they have done or even take an initiative to admit their complete irresponsibility to a consumer.  Still have not received an email back from the General Manager to address a MAJOR issue that their employees have put on a consumer. In all the 20+ years of working at a dealerships have I had to witness such poor customer service and rudeness from the manager from who I bought this vehicle from to being completely ignored from higher up. Replacing the transmission is the very least they can do for me.. I will always question myself getting in the car to drive because of their lack making sure things were done correctly at all. I should not have to take it back to Mini of Tempe to make sure your job was done correctly, not a second time but a third time. This is absolutely asinine what I even have to go through. Besides calling and reporting this to the Attorney General, I will be contacting a lawyer for this major safety & negligent encounter

  Business Response

  Date: 09/13/2023

  The vehicle has been returned to ************** on the morning of September 13, 2023 with the repairs being done that she asked be completed. The transmission was replaced, the upper engine mount was replaced, and the missing bolt was replaced. ************** picked the vehicle up and drove it to another shop to have them verify the repairs. After verifying the repairs ************** returned to the dealership to sign her paperwork. Thank you for your time in this matter.

  Customer Answer

  Date: 09/19/2023

  I want to know why not 1 person has acknowledged the complete wrong doing of this sale. Especially putting someone in a car & behind the wheel of a potentially dangerous situation! The service technician who "supposedly" did a multi-point inspection on this car should be held responsible for this utterly disastrous sale to a customer. I should not have to complain & have to address this to an assistant manager nor BBB for a complete mess of a vehicle & it's lack of safety. I should be refunded for the money I spent on the new Brakes/Rotors replaced a month after purchasing the vehicle as well. You put new tires on it before the final sale, but don't notice the shotty brake system? Again, lack of paying attention to detail on inspection/replacement of necessary parts for safe driving. Replacement of brakes/rotors in the rear were $500

  REFUND needs to be issued to me ASAP

  Kenzi 

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three years ago I received a recall notice on my 2016 Chrysler 200 I contacted Tempe Chrysler Jeep in Tempe AZ spoke to the service **** *****. He advised me to bring my car into the dealership. When I was there he stated that there was no need for inspection he knew the part needed for my car but this was during COVID so there was the issue of ordering the part it was on back order. A year later I called back, spoke to ***** this time he tells me there was a change of ownership within the business and my part could still not be ordered he apologized that he could not give me an ETA of when it will be ordered, now another year goes by no phone call email nothing but I am receiving text messages that my car is on the recall list. I want an answer from the dealership on where the part for my car is . I left messages for ***** how hard is it to pick up a phone???

  Business Response

  Date: 08/29/2023

  We contacted the customer on August 29, 2023 about 9AM and scheduled an appointment to have her recall completed this weekend.

  Customer Answer

  Date: 08/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************