ComplaintsforAssociated Asset Management

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My neighbor living at *************************************************************************************************** has been feeding at least 20 stray cats. The complaint I have with this neighbor is due to all the cats are using my front yard and back yard to include all around my house as a toilet. Not only we have to pick up all the p*** around the house but also both the f**** and urine smell are attracting a large amount of flies which are now entering the inside of my house. This is a safety hazard not only with the stray cats but also with the flies first sitting on the cat p*** then going inside my house and sitting on the food I **** and/or the food we are about to eat. I have tried multiple times to resolve this matter with our HOA via phone and email but nothing has been resolved. Although I've submitted verbal complaints and via email complaints, I never get a call back or an answer to my email complaint offering at least a solution to this safety hazard. This situation is getting way out of hand and we need help finding a solution to this problem ASAP.

  

  Business response

  05/18/2022

  We have been in contact with the homeowner and will work closely with her as well as the local municipalities to address the concerns regarding the cats.  Note that this is the first time that we have received the alert of the complaint as it appears it was not sent through the normal process but instead was addressed to a former employee.  You will note that by our response history we do respond to all complaints and notices.  

• Initial Complaint

  04/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have written extensive emails that have taken me hours and hours to express. I was never responded to from the supervisor of the unhelpful community manager, *******. Her supervisor, ******, has received 3 emails from me which I have spent hours on which she chooses to blatantly ignore.Here is the email I sent to ****** with no response: It is really interesting to hear that you have worked closely with the *************** on many dumpsters pick up projects for other communities. Clearly, since I pay for my garbage services through my HOA, I would have to assume that someone within your department WOULD have a directly contact. Hence, my reaching out to begin with. You stated, Early morning pickups weekend pickups and it has been explained to us that they cant re-route on community or area due to the route and the schedule of their pick-**** Unfortunately, this sentence does not make any sense. They cannot change their route because of their schedule. So why wouldnt you prompt for more information, simply stating they cannot change something due to a schedule does not answer any questions about why something cannot be changed or fixed or further, why a schedule cannot be changed. You also stated, The *************** is not your normal vendor that *** only be servicing Villagio at Happy Valley. It is very difficult to contact and discuss these issues with the City due to size of their service areas. Which is extremely odd and bizarre because after I pushed, somehow, my community manager was able to contact her direct contact at the *************** and speak with someone. but not until after I pushed and emailed three supervisors numerous times begging for a response. One of the most discouraging comments you made stated As your management company we are 1 voice, 1 complaint calling them representing the Association. Many times, if there are more voices / calls / complaints to the city that *** get more attention and a reaction. That is one o

  

  Business response

  04/12/2022

  We have reviewed our email server and do see that ***************************** has responded to the homeowner.  With that being said, the answer that was sent was not what the homeowner wanted to hear.  The *************** picks up the dumpsters in the community on Saturday morning.  A request was made that they move the collection day or the time if possible.  They did agree to move it to 8am vs, 7am on a ******************************************** nor management company  have any authority over a local municipality.  We have given the homeowner contact information for the *************** so that she can reach out as well. Some times, and it may not be the case this time, the more complaints they receive the more they may be likely to adjust their schedule.  

  Customer response

  04/12/2022

  it is a flat out lie to say that ****** replied and that the response was not to my satisfaction. As I stated, she did not reply. She actually, comically, finally replied after I wrote the BBB and my question IS NOT BEING ADDRESSED AGAIN. Now, instead of focusing on my issue which is how I was treated by the community manager you have now decided to lie to the BBB and claim ****** has replied to me? I wrote ****** on March 22nd. Show me Janices response then if she did reply? Make sure it is not dated April 11th which is only her responding because I filed a BBB complaint. In my March 22nd email to ****** I asked for her supervisors information and never heard back

  

  Business response

  04/12/2022

  We have addressed the homeowners concerns to the best of our ability in the fact that regardless who contacts the *************** from our company whether it is ******, ******* or Janice's supervisor the outcome will remain the same.  We understand that this is incredibly frustrating but the issue is beyond the control of the association.  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *** fees were changed in the year of 2022. I was not notified that I had to manually change the fees on their hosted payment provider. When I called, i am now being charged an additional $100 for a "shortage of fees" in the year of 2021, that the *** neglected to notify me of. I feel like this is a deceptive act or practice, as specified by UDAAP. The late reminder notice provided me a few of $186.04, but they are now trying to charge me $360.02.

  

  Business response

  03/02/2022

  This homeowner has a current balance of ******, this balance includes ***** for the 2021 year due to an increase of **** per month in assessments. The balance also includes the year to date balance of ****** and this includes payments made and increased amount for 2022. The late fee notes gave a balance of ****** showing past balance of ****** plus a ***** late fee totaling ******. The late fee on the account has since been waived leaving a balance of ******.  The statement received in the mail by the homeowner included the 3/1 assessment but the late notice would not have included that amount since March was not due. The homeowner has been sent an email offering a payment plan and providing the increase letters for 2021 and 2022 year. We verified that this address on the account is the same address that association correspondence is sent to and the same address the late letter was also mailed. The homeowner was provided with direct contact information to allow them to be assisted with increasing their monthly amount to match the current assessment amount.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  These folks increased the *** charges from 140 dollars to 144 dollars. If you do research on their spending, I believe that you will find that they don't do anything and still charge our community so much. Anyways, this is not the topic of complaint currently.Here's my complaint: They recently increased the *** charges from 140 to ********************************************** so regarding unpaid eight dollars for the 2 months because I was still paying 140 dollars, I believe. I paid eight dollars online and changed my automatic billing to 144 dollars each month. Now, today is 2/26/2022, I received a **** for twelve dollars. This is insanity. I have started paying 144 now and I paid the remaining 8 dollars for the last two months. What are they doing seriously? Who are these people?Have some shame, also show us what you do each month, how you contribute to our community. Why do you charge us so much money? Where is the money going?

  

  Business response

  02/28/2022

  The homeowners account is paid in full for February. The **** payment posted to the account on 2/14, the same day the invoice mailed out. The invoice was sent out prior the posted payment causing the **** balance still show after the payment was made. The homeowner received an email response from our *************************** on the morning of 2/28/2022 with an explanation. 

  Customer response

  02/28/2022

  Better Business Bureau:
  

  I received an email from the business with an apology today. It seems like this issue will be resolved soon. Because of them, my six dollars have been wasted already. I am giving them a pass. But I wish they pay me back my six dollars. Anyways, I hope they dont cause me any more trouble and loss of my funds. I would like to close this matter here at BBB. 
  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a reoccurring issue with billing, that was resolved 6 months ago, regarding the billing of my *** fees. Upon closing of my house the builder/closing firm paid fees covering the full year. Once I received a **** stating that I owed I called AAM and all fees were taken care of and I had a credit for $125 (confirmed by ********************* 1/11/2022). For this years *************** I am once again being charged for a new home fee and was informed, by *********************, that my credit of $125 was voided in the system. The *** raised their fees this year and I was expecting to pay $125, factoring in my credit, for the semi-annual dues. Upon calling to resolve the issue I encountered a frustrated customer service that would not expound beyond the charge sheet I was looking at via their app. After contacting *********************, the *** representative for my community, he confirmed that my credits were voided and could not assist until accountants confirmed why credits were voided. Requesting my credits be reinstated and this companys BBB rating be lowered. I have informed my neighborhood and they have expressed interest in filing BBB complaints against to *** due to frivolous charges they are receiving.

  

  Business response

  01/26/2022

  We have analyzed the account and have found the errors in the transfer process.  We have addressed the issue with the consumer and provided contact information for further questions and concerns.  

  Customer response

  01/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TO WHOM IT MAY CONCERN MY WIFE AND I ARE SICK AND TIRED OF DEALING WITH THIS COMPANY. NOTHING EVER BEING DONE AND NEVER ANY CALLS RETURNED . LAST YEAR WE TRYED CALLING ******* SYKED FOR OVER A MONTH AND HALF. NEVER TO GET A RESPONSE. THEN WE CALLED ******* AND LEFT A MESSAGE SHE NEVER CALLED BACK. SHE HAD ****** CALL. MY WIFE HAD A CONVERSATION WITH HER. AND SHE HAD TOLD HER . LETS START FRESH NOTHING WAS DONE TO TAKE CARE OF THAT MATTER. WHICH WAS OUR NEIGBORS DOG WENT AFTER MY WIFE FOR THE THIRD TIME. THIS TIME WE GOT A LETTER FROM ****** TO {PLEASE TRIM PLANT MATERIAL AND /OR TREES IN YOUR YARD} THERE IS ONE TREE IN THE PICTURE SHE SENT. WE WERE NOT ONLY DEALING WITH MOONSOON. THAT TREE HAD BEEN TRIMMED TWICE. DUE TO THE WEATHER IT OTHER TREE IN THE ***** YARD WHICH WAS THE ONLY ONE THAT NEEDED TO BE TRIMMED AGAIN WHEN SHE SENT THE LETTER . HAS ALSO BEEN TRIMMED . DONT KNOW WHO COULD GET THERE TREES TRIMMED WHEN WE WERE HAVING SUCH BAD WEATHER. ANOTHER LETTER ARRIVED DATED 9-1.

  

  Business response

  09/22/2021

  The homeowners have submitted an appeal to the board of directors for the violation and that will be reviewed tomorrow evening.  ************* manager sent them the zoom link for their attendance via email.  It would be appropriate for them to address the issue regarding the neighbors dog at that time.  Typically issues with an animal are best addressed by animal control or the police department.  ********* will review the appeal and a response will be provided to the homeowner as it relates to the tree trimming citation received.  This is ultimately a decision that the board of directors will have to make. 

  Customer response

  09/23/2021

  in the past we have been told by ******** Brecon ***** to call the *** when the issue with the dog happens.. We still have not heard from ********* ******* nor *****.for me to receive it or she didn't mail it right after she wrote it. 3 times now since  this letter. And we do not have any shrubs  on that side of the house. . My wife also spoke to Sherry's secretary she was told that we would be able to address  our issues with the board. Oh guess what I have to give up my birthday today to appear by zoom to defend myself. Where is the *** to defend themselves with no return phone calls to anybody. They don't even take the time to answer the call or issues that we have here.  I also was given a new number to call by ****** secretary she said she answers her calls and phone. Phone number is ************. I'm going to appear by zoom to our *** for them to answer some of our questions. My wife sense has spoken to at least 100 people with complaints . The * away has never taken the time to address our issues thousands of them. I see there is several open complaints with the *33373536353435313639*. I don't know why our community has to hire an * away that does not answer calls or address our issues. In the future  going forward I will not call a a.m. we will address our issues with ****** if she still has a job after all of this. By email so we have a paper trail to chase will see where that goes. Will update issues on this matter when they arise. 

  

  Business response

  09/28/2021

  We understand that the board meeting had to be rescheduled due to illness.  I am certain that ******* will send an update as soon as the date is confirmed.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩