ComplaintsforSuntria

• Initial Complaint

  07/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had been approached by a salesman for suntria and he had explained all the benefits of solar panels and about the government tax program that goes towards the panels. We had been talkin about getting panels for the house for a while anyways. **** had explained that he was giving us the price that would beat our electric bill and replace it all together. After we had gotten the panels we stopped hearing from the company. We could not get ahold of **** to help at all. We were given a the fee of transferring everything, which they hadnt disclosed we would pay. **** had told us when going over the contract that we would get 100% coverage with the solar panels and that we would actually have more and benefit from the solar buy back program. We had called multiple times to see when our panels would be up and running so we could cancel our light bill (**** said we would get 3 months free of light bill charges) and no one would get back in contact with us and again **** wouldnt answer our messages. After calling the main office I was informed that we would signed up for 62% coverage which was not correct. What was the point of adding another bill when we were trying to save money. We now pay $120 more a month in energy costs. We were told to wait and see for our panels to heat up and get going and we would get a call back and we never heard anything. We got scammed out of what was supposed to be a fun and enjoyable home purchase. Instead **** collected his commission and we got screwed over on our bills.

  

  Business response

  07/26/2024

  Good morning! We apologize for the experiance you have had and are working on getting this resolved ASAP! ******** or ***** will be reaching out to work on a solution please let us know if you do not hear from anybody by end of day Tuesday!

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its been five months of pure nightmare with this company. We were told that once these were installed we would see our electric bill keep going down for three months until there was no bill and then it would switch to the solar bill that was incorrect we are going on two months of paying electric and solar bills. We tried getting ahold of the company for two months and silent no one would answer. When we finally got someone to answer us we were told the panels were never supposed to cover all of our electric bill we were straight up lied to by this company its a huge SCAM and now we are about to lose our house because of it they also promised us gift cards that weve never received. The sales man told us he was the owner of the company just to get our trust. Because that was not true All they do is lie through there teeth stay far far far away from this company if you want solar find a reliable company

  

  Business response

  07/26/2024

  Good morning! We apologize for your experiance with solar and are working on getting this resolved ASAP! Someone will be reaching out to you by end of day Tuesday, please let us know if you do not hear from anyone till then! 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have one solar panel not functioning. I contacted ******* (who does the product) on June 8th, 2024. They sent a microinverter within 7 days, and I was instructed to contact my installer (Suntria) to do the repair. I first contacted Suntria on June 14th, 2024, using the customer service #: spoke with a woman named ********. She took my information and would call back Mon-Tues next week. No call.. Recontacted same person on Wed 19th @ 11:30. She said she needed to eat her lunch. She called me at 2:23pm, saying the coordinator was not responding.She would try 1st thing next day. Recontacted her Thurs @ 12:28pm. She transferred me to ********* but there was no identification on the message machine. I did leave all my information. No response. June 27th. I found a Service Request form online from their website, so I submitted it. No response July 10th, 2024, I called a different phone number posted for the ********************, Euless Tx. Again, ******** answered. Again, stating I have not been able to set an appointment to get my microinverter replaced for the one panel. She said she would talk to her Branch Manager, and would call back. As yet, there again, has been no response. I don't know how they can advertise that they take care of their customers. This has been past frustrating. AND - do I have to go through this if something else goes wrong. This woman ******** seems to be the ONLY person answering the phone. How can that be? And all she is good at is stalling. I have never missed a payment with this contract. So far, Can you help me?

  

  Business response

  07/19/2024

  Good morning! ******** is still working on getting a date for you she should have an date for you by EOD Monday if you do not hear from her please let us know! We apologize for your experiance and are working on getting this resolved ASAP 

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Suntria has completed the repair with the solar panel working correctly when checked on Saturday, 20th a.m.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Horrible communication. We initially were very happy with the sales and installation process. Communication was great, until we needed help. I had reached out to ***** (act rep) and **** (sales rep) with questions about our tax credit, ****** reply was always to call ****. **** never responds. We now have questions regarding the performance of our panels, as we have not gone over 45% and our system should be 80/20. We were told multiple times after reaching out that ***** supervisor would call- still nothing. My electric bill has gone down some, but now Im paying way more with both solar and my electric bill combined. I just want someone to call and check our system.

  

  Business response

  06/28/2024

  Good morning! ******** will be reaching out to you soon to check your system and see the production if you do not hear from her by end of day Tuesday please let us know! 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had their solar system installed for about a year. A couple of weeks ago, after a power outage, the envoy stopped working. So now, without monitoring the solar, I cant tell whether its working or not. Ive called them numerous times and they never pick up the phone. After weeks of trying, somebody finally picked up and told me to reset the system and call them back after. After resetting, it still didnt work and when I called them back all day long, they never picked up. *** left countless voicemails and the system is still down. So now Im paying for something that I dont even know is working.

  

  Business response

  06/28/2024

  Good morning! ******** has updated the branch manager about your issues on 6/24, we have asked her to reach out to update you, if you do not hear from her by 7/2 please let us know! 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Solar panels installed and now my roof leaks. I had other property damaged from the leak. Have pictures for proof. They sent out someone to check the leak. Technician checked for leak using bottled water.. Not sufficient to check for water leak on roof. They determined themselves that the leak wasnt caused from solar panel install. Well I didnt have anything on my roof before install and it did not leak prior to install of solar panels. All I asked them was to replace the damaged lights from water leak and they refused. The cost to replace lights would be approximately $1295

  

  Business response

  06/21/2024

  Good afternoon! 

  Your project manager and our director of operation will be giving you call this week to get this resolved, if you do not hear from them end of day Tuesday please let us know 

  Customer response

  06/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  If they do not resolve issues in timely manner I will be filing complaint again. 
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company sold me a solar system, they said they warranty of the system was for up to 25 years and they will provide service and support. The system stop reduce production to down to 50% of the estimated production after 2 years of service and 3rd year the system stop working. they claim they now lo longer have a license to operate in ********** leaving of their promises to my pocket to fill. They suggested I reach out to another solar company but I have to pay out of pocket in contraty to what they said when they sold me the product.

  

  Business response

  06/07/2024

  Good afternoon! 

   

  It looks like ******** has kept in contact referred you to Enphase and  will not have a labor cost, please reach out to her if you have any more conerns 

  Customer response

  06/07/2024

   That is not true, I am not sure who you are or you name. I received a call and email from someone name ********. She was not interested in helping me until i told her I will look for options to get this resolved. She referred me to "A Solar Company" she called, not a **mpany representing Suntria in **********. The **mpany is Near in Grass Valley north of ********************* (over 326 miles away from my house and they do not know who Suntria is. Further more they say the no longer have a license to install ********************** panels. I let ******** know she declined she directed me to someone that far. This is what she sent me "Hello, I am sending you the information for a solar. **mpany in **********. A&A Solar ************ Thanks, *********************************. Suntria ************" on an email on may 10. i en**urage you to look it up and call them up. Then she send me an email telling me "We do not service *********** any ore. You can reach out to a solar ** in your area. She then called me and told me that I will need to pay for labor. 

  This is **ntrary to what your reply to my **mplain with the BBB. The Solar Service has stopped working effective on June 6, I reached out to a Solar Company. They already started a process and got the system going today. They will are working with one of the distributors to provide  the replacement part and they will install it once it arrived. I expect you to pay for the **st of labor since you totally declined to take care of my request when I first reached out to your **mpany.

  ***********************. 

  

  Business response

  06/14/2024

  Good morning! It looks like you have resolved this with another solar company, we have forwarded this over to our team to look into paying the labor costs, although we cannot promise anything. Someone will be reaching out to you shortly

  Customer response

  06/25/2024

  All I need form the company is to pay for the repairs of the Solar system. Suntria said I would need to pay for the repairs. I am no satisfied because the company working on the repair told me there is a cost and is the result of poor labor conducted by Suntria during the instalation. I reached out to the BBB becuase i need help in getting Suntria to pay for the repair, I am not taking the court I just want ot be fair for now. I am not even going to ask them yet for compensation from prior months. I do not think this is too much to ask but to be fair. I am asking that you reach out to Suntria and advise them of this please. Thank you. *********************** compliant id ********

   

  Sent from *********************** (******************)

  

  Business response

  06/28/2024

  ******** will be reaching out to talk about your concerns of having to pay for the labor! 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company scammed me. They came to my door offering solar panels. I told them I simply wanted more information and the guy ran my credit for financing, which I absolutely did not ask for or agree to. When contact the company to rectify, they told me there is an almost $6,000 cancelation few! For something I did not ask for or agree to. I want this canceled with no fee and the pull against my credit removed immediately. If this does not happen immediately, I will go to all local news stations, social media and obtain a lawyer. It should also be noted that I have two witnesses that were present. I am an old man and this is also elder abuse. This company needs to be held accountable for their lies and deception

  

  Business response

  04/26/2024

  Good afternoon! It looks like you have been able to get in contact with ******** and she has looped in our financing and VP of sales of your experiance, if you do not hear from either of them end of day WED please let us know. We are working on this to get resolved ASAP if you do have nay more questions or conerns please reach out to Francine 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  THIS BUISNESS HAS LIED TO US FROM THE START SUNTRIA AND GOOD LEAP THERE IN THIS TOGETHER I ASKED TO CANCEL BEFORE THE PAYMENT WAS EVEN SENT AND THEY SAID THEY COULD NOT DO THAT IVE MADE PAYMENTS ON THE SYSTEM AND IT HAS NOT WORKED ITS BEEN ALMOST 6 MONTHS AND EVRYTIME WE CALL THE NUMBERS DONT WORK ***** ANSWERS THE ***** IVE HAD TO MAKE PAYMENTS ON A SYSTEM THATS NOT WORKING CAN SOMEBODY PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

  

  Business response

  04/19/2024

  Good morning! In our notes we had a tech named ****** come out and checked your system and has reached out to the utility company to approve your system, we have let your project manager to reach out to you about any questions you may have. If you do not hear from anyone end of day Tuesday please let us  know 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello iam (*************************) contacting you because my father( ******************************) had solar panels installed with Suntria and what they had told him was that if he got the solar panels installed he wouldnt have to pay a bill form the ***** power anymore and would only pay the solar panel bill. His ***** power bill was $180 a month. And the solar bill is $211 a month they also promised that ****** would come and install a new breaker box in his house because it was to old. They convinced him to purchase the panels. So they installed the panels in October 2023and told him his first payment would be in February 2024 and that he wouldnt get a power bill anymore. My father is 66 years old is on ssd and is disabled his wife disabled as well they only get $1300 a month form ssd/ssi. He has been getting power bills ($230a month) and his solar panel bills($211) we called ***** power and they suggested we get ahold of you because the solar companys promise a lot of things just for people to purchase the panels and dont fallow threw with what they say. We have called ****** and they said that the sales representative would call him and he did finally call but said that he was supposed to sign a paper from ***** power so that they wouldnt charge him anymore. We never received any paperwork, and my dad told him he cant be paying 2 bills thats not what the agreement they told him. He just doesnt know what to do now in this situation he asked them to remove the panels because he cant pay 2 bills a month they said they cant remove them. They basically forced him to get the solar panels. Because I had called them when my father was sent the contract and I explained to him that it was a lot of money and he doesnt file taxes it wouldnt be benefit him. So I called Suntra and told them we werent interested in it and we werent going to go threw with it I had called around noon and then around 6 pm 2 of there sales reps showed up at our door one claimed to speak Spanish but it wasnt all that great so I had to intervene and translate for my dad, they were angry because we had called to cancel and they just kept asking him why are you canceling we want to know he explained them that he was retired and didnt have the money to pay and he didnt do taxes and they said that who ever lives in the house hold can file the taxes and put that they had solar installed basically clam them. They saw my dad was venerable and they took advantage of him. ***** power told ** that they are taking advantage of older people that this wasnt the first time someone calls about them. ************************* **********

  

  Business response

  04/12/2024

  Good afternoon! It looks like you were able to get ahold of ******** and let her know of you fathers experiance, she has sent this over to our CEO and VP of Sales to resolve this,they should be reaching outvery soon, If you do not hear from anyone end of day Tuesday please reach out to ******** so she can update the notes and get this resolved ASAP! 

  Customer response

  04/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

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