ComplaintsforSuntria

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company scammed me. They came to my door offering solar panels. I told them I simply wanted more information and the guy ran my credit for financing, which I absolutely did not ask for or agree to. When contact the company to rectify, they told me there is an almost $6,000 cancelation few! For something I did not ask for or agree to. I want this canceled with no fee and the pull against my credit removed immediately. If this does not happen immediately, I will go to all local news stations, social media and obtain a lawyer. It should also be noted that I have two witnesses that were present. I am an old man and this is also elder abuse. This company needs to be held accountable for their lies and deception

  

  Business response

  04/26/2024

  Good afternoon! It looks like you have been able to get in contact with ******** and she has looped in our financing and VP of sales of your experiance, if you do not hear from either of them end of day WED please let us know. We are working on this to get resolved ASAP if you do have nay more questions or conerns please reach out to Francine 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  THIS BUISNESS HAS LIED TO US FROM THE START SUNTRIA AND GOOD LEAP THERE IN THIS TOGETHER I ASKED TO CANCEL BEFORE THE PAYMENT WAS EVEN SENT AND THEY SAID THEY COULD NOT DO THAT IVE MADE PAYMENTS ON THE SYSTEM AND IT HAS NOT WORKED ITS BEEN ALMOST 6 MONTHS AND EVRYTIME WE CALL THE NUMBERS DONT WORK ***** ANSWERS THE ***** IVE HAD TO MAKE PAYMENTS ON A SYSTEM THATS NOT WORKING CAN SOMEBODY PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

  

  Business response

  04/19/2024

  Good morning! In our notes we had a tech named ****** come out and checked your system and has reached out to the utility company to approve your system, we have let your project manager to reach out to you about any questions you may have. If you do not hear from anyone end of day Tuesday please let us  know 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello iam (*************************) contacting you because my father( ******************************) had solar panels installed with Suntria and what they had told him was that if he got the solar panels installed he wouldnt have to pay a bill form the ***** power anymore and would only pay the solar panel bill. His ***** power bill was $180 a month. And the solar bill is $211 a month they also promised that ****** would come and install a new breaker box in his house because it was to old. They convinced him to purchase the panels. So they installed the panels in October 2023and told him his first payment would be in February 2024 and that he wouldnt get a power bill anymore. My father is 66 years old is on ssd and is disabled his wife disabled as well they only get $1300 a month form ssd/ssi. He has been getting power bills ($230a month) and his solar panel bills($211) we called ***** power and they suggested we get ahold of you because the solar companys promise a lot of things just for people to purchase the panels and dont fallow threw with what they say. We have called ****** and they said that the sales representative would call him and he did finally call but said that he was supposed to sign a paper from ***** power so that they wouldnt charge him anymore. We never received any paperwork, and my dad told him he cant be paying 2 bills thats not what the agreement they told him. He just doesnt know what to do now in this situation he asked them to remove the panels because he cant pay 2 bills a month they said they cant remove them. They basically forced him to get the solar panels. Because I had called them when my father was sent the contract and I explained to him that it was a lot of money and he doesnt file taxes it wouldnt be benefit him. So I called Suntra and told them we werent interested in it and we werent going to go threw with it I had called around noon and then around 6 pm 2 of there sales reps showed up at our door one claimed to speak Spanish but it wasnt all that great so I had to intervene and translate for my dad, they were angry because we had called to cancel and they just kept asking him why are you canceling we want to know he explained them that he was retired and didnt have the money to pay and he didnt do taxes and they said that who ever lives in the house hold can file the taxes and put that they had solar installed basically clam them. They saw my dad was venerable and they took advantage of him. ***** power told ** that they are taking advantage of older people that this wasnt the first time someone calls about them. ************************* **********

  

  Business response

  04/12/2024

  Good afternoon! It looks like you were able to get ahold of ******** and let her know of you fathers experiance, she has sent this over to our CEO and VP of Sales to resolve this,they should be reaching outvery soon, If you do not hear from anyone end of day Tuesday please reach out to ******** so she can update the notes and get this resolved ASAP! 

  Customer response

  04/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was approached by ****** with this company and after rejecting his invitation to hear about solar we were assured they were not like other companies. We sat at our kitchen table which is monitored by a nest camera and records 60 days worth of history for us to keep. During this interaction we were assured this is the best deal, the best power amount, nothing was needed from us and they will do all the work. Nothing was mentioned of a cancellation policy and nothing was mentioned of permit fees. The conversation was recorded with audio and video. During this interaction we were focused on numbers and what made sense for our family and told that they would be better than other solar companies, they are pros, and nothing will be out of our pocket, they will take care of everything. In consistently sent emails to them asking about permits and they assured me they are taking care of them. I’ve reached out multiple times when we receive an email with a bill for a permit and they assured me they were taking care of it. White glove service as described. Found out later their definition of we are taking care of it, they built these costs into my loan and did not say anything about it. I reached out with multiple promos and quotes being lower and was given the run around and said those companies will screw you over. After 2 1/2 months in we have a nasty taste in our mouths, we aren’t happy with the service and we received a quote from another company with 1 percent lower on the rate, more power and opened our eyes to a lot of things this company failed to disclose. Their lending options were predatory for 780+ credit scores compared to the peers, the loan was astronomical for solar panels that do not produce energy for me to use but for the company to use and take in the benefits. They did not disclose we may not qualify for the rebate based on taxes putting us higher in a payment each month and did not disclose we were way under powered. We canceled and are being bullied.

  

  Business response

  03/29/2024

  Good afternoon! This job has been cancelled after your conversation with our Director of internal operations, please let us know if you need anything else! 

  Customer response

  03/29/2024

  I am not satisfied with the response, nor am I happy with the director conversation which was rude, belittling and accusatory. 

  

  Business response

  04/05/2024

  We have cancelled and sent you the proper documents you asked for, as for the director we have sent this comment over to our CEO so he may address it. If there is anything else you need please let us know! 

  Customer response

  04/08/2024

  this is not what I requested to be addressed and done. I will not resolve. 

• Initial Complaint

  03/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business promise 2 gift cards for ******* one for my house one for my parents house when signing up for the solar panels it has been months later and I have text message to prove that I am just getting the run around and when my dad called he was told it was between us and the sales rep so I called and was told someone would be in contact still no contact from this company I wrote a review on ****** received a message someone would be in contact it has been over 2 weeks still nothing I got stuck with a high electric bill and a high solar panel bill and this company does keep there word and doesn't care about customers.

  

  Business response

  03/29/2024

  Good morning! If you could let us know the name on your parents account we will work on having someone contact them about the sales rep *************

  Customer response

  03/29/2024

   

   

   

   

    ****************************;  address *************************** ******* ** my address ***********************************************                                                  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   

  
  

  Customer response

  04/25/2024

  I recently filled a complaint on 3/25/2024 Number: ******** Company pretended like they were looking into the issue but did not I have not received a call or email from them. My problem with them promising things calling my phone texting me and my father every day to sign up coming by the house all for them to disappear once we signed up. And the company takes no accountability for what there agent promise. This company is a scam that sell lies and rushes you to sign contact that they read to you on a tablet. This whole company is acscam

  

  Business response

  04/26/2024

  We have ******** who will reach out to you although it looks like you have canclled your solar installation. Please let us know if you need anything else 

  Customer response

  04/26/2024

  We have not canceled anything 

  

  Business response

  08/02/2024

  Good morning! ******** was able to get in contact with Preciouse and was working with the sales rep to get this paid. Did send a follow up for ******** to give HO an update on this 

  

  Business response

  08/06/2024

  Good morning! 

   

  You should be hearing from a sales rep if you do not hear from them by EOD friday please let us know 

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The sales reps from Suntria Solar approached me with a Solar offer with deceit. I knew this after the cancelation period was over. They hurried up to start working on my home when I found out that what they had promised was not in the contract although I have text messages from the sales rep stating otherwise. Now they want to charge me with cancellation free of 7k approximately and threatened to send case to collections. *** the manager indicates that they may have said it but it's not in the contract. My understanding that because of this, the contract becomes invalid as it was based on false sales.

  

  Business response

  03/15/2024

  Good afternoon! Look like our accounting team is working on this we have asked *** to give you an update if you do not hear from her EOD Tuesday please let us know! 

• Initial Complaint

  03/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were LIED to, and it seems as though no one in your company wishes to address this basic fundamental of establishing trust and confidence with your company.there are 2 pending accounts *********************************************************************** expect cancellations processed at BOTH addresses, with 0 fines, fees, bills, credit repercussions or the like. Figure out how to calculate a solar system, trying to sell me an underperforming system will kill your company, if your salesmen dont first

  

  Business response

  03/15/2024

  Good afternoon! It does look like our team did recevie notice that you want to cancel your system and we have sent you the cancelation letter, if you have any questions please let us know or ********! 

  Customer response

  03/19/2024

  While i appreciate your acknowledgement that my services have been cancelled, this does not address ANY of the interaction with the misrepresentation of your company or your contract, nor does it address the invoice i have received with threat of collections if i do. This has happened to god only knows how many people, at 30k a pop, over 30 years, with a undersized system, so id be paying both loan and electric bill, and my option im sure would be to upgrade...at a cost.....so, yea lets address this.

  

  Business response

  03/22/2024

  We apologize for the frustration you have experianced and have forwarded this over to our VP of sales and informed him of your experiance and sales represenatives promises. We have notified ******** to contact you about the collections notice you have recevied. 

  Customer response

  03/29/2024

  haven't heard from anyone, how long should I wait?

  Customer response

  05/25/2024

  Date:2/5/2024 Amount disputed 32000$ Suntria committed to provide me a Solar panel system for my home. during the evaluation, the representative inquires as to what i pay for electricity, then advises me that i need this system, 10 panels, no battery cause ******* does net metering. ******* also states "that we have 90 days to cancel, and let me just get your info, you may not qualify" truth is you have 3 days to cancel, after 3 days he starts the clock on charges....for an undersized solar panel system that you now have a 30 year commitment to pay on, without a battery you need because ******* does NOT provide net metering. Do not allow this slime into your house. They lie straight to your face and there is 0 response or reprucussions, i am patiently waiting for a resolution.

  

  Business response

  06/07/2024

  Good morning! 

  Your contract has been cancelled, if you have any questions or concerns please contact ******** who has been in contact with you in the past. Thank you 

  Customer response

  06/09/2024

  Yes, my contract was cancelled. i cancelled my contract because ******* lied to me, he manipulated his numbers to try to sell me a system that was almost the same price as my current electric bill. that system is grossly undersized. Suntria does not guarantee output, so when i realize that this system will never perform to what i need it to, im sure id have to pay for an upgrade through you guys during this 30 year commitment. ******* then explained that we may not qualify for the loan anyways, just sign and we'll see (this is when the charge clock starts) i explained to ******* that while we're seeing if we qualify, I wanted to research more information on Suntria. Since ******* was moving he'd be in touch in a week to discuss some different financing incentives. I researched Suntria, this was a horrible idea, push eject. two weeks later (one week after moving) ******* reaches out with a bill for services charged since the signing of the contract, we verify that our cancellation went through, but the hassling continues. I contacted the police, sherrifs department, ***** D A, KSAG, and the BBB. Suntria played the BBB game for the first complaint but no one from suntria has ever contacted me, i dont know who the f*ck ******** is, I have dealt with ******* (the liar), ***** who keeps texting me for referrals to send to suntria, and **** who is the only one who has done anything and verified our cancelled contract. At one time i was interested in sharing my horrid experience with anyone at your company that cared, but i have exhausted that route, so i would rather share my horrid experience...with everyone else because NOONE deserves to be railroaded into this BS. 

  

  Business response

  06/14/2024

  Good afternoon, we have forwarded your response to our Sales VP about *******, since your contract has been cancelled please let us know if there is anything else we can do 

  Customer response

  06/18/2024

  So, 131 days later, your solution is to forward my complaint to a "Sales VP"???? Would you like to provide me with the name of that fictional person? Or just copy me in on that, I'd love to actually see Suntria do something they said they would do. So far there are 3 people representing your company in this SCAM, *** who knocked on my door hustling up people at home to listen to *******, who had the deal of a lifetime. Then ****, no issues with him did his job and processed and verified my cancellation. Other than that, Suntria is a ghost company that encourages sales tactics that are extremely predatory. You guys have no idea what you are selling, what net metering is, what companies and municipalities do and do not provide net metering. ******* was more interested in trying to bandwagon and provide me with testamonial videos....oh and get those signatures, we'll need that to run your credit, you may not even qualify. 

  So after 2 BBB complaints, contacting the *******************, Gardner City Council, Citizens for Future of *******, Johnson County *************, ************** DA, ***************************** CH4, 5, 9, 19, 29, 38, and 41, ...you want to send my complaint to a sales vp, do your thing, this is beyond appaling at this point.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Solar Package from Suntria in April of ********************************************* June 2023 Permits were pulled for the work, but they failed to pass Twice After many attempts with Ada County and Suntria coming out to our home, We got final approval of the Permits 7 months later.Suntria has been asked to come complete the Software and Training of System with us so we can be up and running. They have scheduled appointments on 2 occassions with us, but then they don't show up. We are just asking to get our system up and running and be able to tell if it is working as designed.

  

  Business response

  02/29/2024

  Good evening! It looks like you have been in contact with your project manager *** and she has submitted reiumbursments for you. She will be keeping in contact of having a tech  come and check your system to make sure it is working as promised, please let us know if you need anything else. *** although is the best point of contact to get this resolved 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They dug a trench to run power from our electrical box as we have all our electrical under ground they said it wouldn't be a problem. Left it half filled in. Also they had to break up our concrete sidewalk to also run wire to the back of the house they have not fixed it as of yet and we are 30 days out. Also none of our plans showed galvanized conduct running on my black roof from front to back. They tried to say my contract is with a custom pro and blew me off. No where in our contract that we have signed says anything about custom pro. It just says Suntria

  

  Business response

  02/22/2024

  Good afternoon! We have contacted your project manager to contact you about the damages you claim, if you do not hear back from them end of day WED please let us know. We apologize for you having to wait for her call although she will be able to get all the information she needs to ask for a reiumburmsent. 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  During my transaction (3/20/2023)with Suntria the sales rep that knocked on my door told me during his sales pitch that we would receive a tax credit at the end of the tax credit year (2023) the contract I signed also states that I would be able to receive this tax credit. The salesman and the contract both also stated that when I receive the tax credit that I can put it towards the loan and it would keep my payments for the solar panels lower and it would beat my regular electric bill. When I went to file my taxes in at the end of the tax year of 2023 I was told that I will never receive this tax credit, so now after 18 months of having solar panels I will have to pay a higher monthly rate.

  

  Business response

  02/22/2024

  Good afternoon! We have let our sales customer manager ******** to reach out to you about your tax credit, if you do not hear from her end of day WED please let us know. We apologize you have to wait for a call although she is the best person to get this resolved 

   

   

  Customer response

  02/22/2024

  sounds good.

  

  Business response

  02/29/2024

  Good evening! Checking in to see if you have been contacted 

  Customer response

  03/01/2024

  Not nobody has contacted me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩