Complaints

This profile includes complaints for Inty Power LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Inty Power LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Inty Power LLC

  664 W Warner Rd Tempe, AZ 85284-3189

  
• 

  Inty Power LLC

  819 W 22nd St Ste 105 Tempe, AZ 85282-1926

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21st, at 5pm, we mistakenly answered the door to a representative from Inty. While the employee was professional and respectful, the company's sales tactics are concerning. - The employee started with that they were "with SRP" and upon further questioning, answered they were actually with Inty power - a partner of ***. - The employee stated *** was offering a limited time deal to 5000 households, insinuating there was pressure to make a decision. - Despite direct questioning about how *** was involved and whether SRP was paying for the installation/paneling/etc., the employee continuously redirected the conversation. - I tried to end the conversation and interaction multiple times stating I wasn't interested and was busy, but after repeat pressure ultimately I provided the employee with my contact information hoping it would end. Then, I found out they needed to do a follow-up conversation later in the same day. I had hoped to avoid their follow-up, but happened to be outside in passing when they showed up. - When they showed up later, I tried to request an email with relevant documentation I could review before making a decision and the employee insisted it must be done in person as a result of the "limited time/5000 household" situation. I declined a follow-up meeting for that evening (7pm?!) and felt pressured to "schedule" a follow-up on Saturday. - They showed up Saturday and no one was home. A few hours later, they tried again. We did not answer the door. - They showed up again on Sunday, around 7pm. Again, we did not answer the door. - They showed up again on Monday, around 4pm. Again, we did not answer the door. I have requested to be removed from any future contacts by the employee, but I am genuinely concerned about the company's predatory tactics. My elderly neighbors were also targeted and "applied" for the program - luckily their roof is not a good candidate for solar. Based on a few searches, I am not the only one expressing this.

  

  Business Response

  Date: 02/25/2025

  *****,

  Thank you for bringing this to our attention. Inty Power is just an installation company that works with a network of sales representatives. We will address this with our sales partners.

   

   

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was sold a 7.6kw system solar i only received 4kw system having me sign on my phone which could not see what was signing for hurried me up to get started on my system something went wrong between sails agent and install was lied to about what i received and what i was supposed to get i have filed a complaint with the banking firm but i think they need to come finish up there job to what i was told i was was getting from sales agent not what they said i signed for. I feel they swap and switch whatever they want i have tried many times to get a management to call me back sense September but no response until today 1-8-2025 very hard to communicate with any one with management only that i signed for on paper which i was lied to ..need help please

  

  Business Response

  Date: 01/09/2025

  We have been in contact with this homeowner and his financing company. His system was installed per contract which was a 10 panel solar system with a 7,6kw inverter. I provided these details to the financing company.

• Initial Complaint

  Date:12/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 we opted to add additional solar panels to our old solar system after being contacted by *** approximately 6/2024 and were told that we did not qualify for the solar plan we were placed on in 2017 by ***. We signed a contract with Inty Power in 7/2024, copy of contract available. Our issues started immediately as per contract our battery was to be installed in our garage but permit person for solar company secured permits for exterior mounting. This was not what we agreed to in the contract. Phone calls were made day of installation and battery was placed in the garage. We were not informed that the permit would have to be resubmitted. Which took over three months to be done and approved. During those three months they also had our original solar turn off, which we werent aware of. (as of todays date 12/21/2024 original solar is still not on). One issue was a heat sensor which took 3 times for the work to be done properly. Cosmetic work has not been addressed.On 12/05/2024 the tech came out and found multiple issue with the new solar system including string 2 and 3 of new system not working at all. He addressed this issue. While working on system we found that the company had permanently disconnected the old system, which of course was not supposed to happen. Inty Solar has failed to meet 2 months activation date. We have had to pay APS bills over double the cost of our typical bill due to the disconnection of our old system. The cost of the old system was over $30,000.00. On 12/16/2024 we were informed that they would be out in January to complete project, supposedly.Copies of contract, emails, text messages and APS bills available.

  

  Business Response

  Date: 12/31/2024

  Mr. & Mrs. ************* appreciate the opportunity to address these issues, as I am well aware of them after speaking with both of you. As we had discussed previously we will be reimbursing the 1st loan payment you had to make. I know the timeline of getting the new system turned on was extended. Inty Power will work to make this right. 

  Thank you

  Customer Answer

  Date: 03/25/2025

  In July of 2024 we opted to add additional solar panels to our old solar system after being contacted by *** approximately 6/2024 and were told that we did not qualify for the solar plan we were placed on in 2017 by APS.

  We signed a contract with Inty ********************** in 7/2024, copy of contract available. Our issues started immediately as per contract our battery was to be installed in our garage but permit person for solar company secured permits for exterior mounting. This was not what we agreed to in the contract. Phone calls were made day of installation and battery was placed in the garage. We were not informed that the permit would have to be resubmitted. Which took over three months to be done and approved. During those three months they also had our original solar turn off, which we werent aware of. (as of todays date 12/21/2024 original solar is still not on).

  One issue was a heat sensor which took 3 times for the work to be done properly. Cosmetic work has not been addressed.

  On 12/05/2024 the tech came out and found multiple issue with the new solar system including string 2 and 3 of new system not working at all. He addressed this issue. While working on system we found that the company had permanently disconnected the old system, which of course was not supposed to happen. This resulted in doubling to tripling of our electric bill. One bill actually shows out of 55 combined panels we had no electricity produced.

  Inty ********************** has failed to meet 2 months activation date. We have had to pay APS bills over double the cost of our typical bill due to the disconnection of our old system. The cost of the old system was over $30,000.00.

  On 12/16/2024 we were informed that they would be out in January to complete project, supposedly.

  When system up and running it still was not performing properly Tech again came out and found that the supervisor set system up for 80 amp panel instead of the 200 amp panel they installed so we were not getting APS credit we should have been receiving.

  Tech then called Tesla and was informed that a meter needed to be attached inside of breaker panel for APS to read both solar systems and get proper credit

  As of 3/24/2025 we are still not completely operational

  Copies of contract, emails, text messages and APS bills available.

  This is just a brief summary of issues.

   

  reimbursement of financial losses

  

  Business Response

  Date: 03/25/2025

  We have remained in constant communication with the homeowner throughout the process, wether it was *** or Mrs. ***** We will continue working with them and staying in touch for any questions or concerns that may come up.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed and fished in September 10. The panels worked for a total of 11 days. I called INTY and let them know that the panels were not generating power. They told me to someone would reach out to me but no one reached out. A week later I called them and let them know the panels are not working. They told me someone will reach out to me again but I told them I needed to speak to a supervisor. A supervisor texted me and told me someone would come out Nov 15. It is acceptable to me that I've had these panels working less than a month but the been in my roof for over 2 months.

  

  Business Response

  Date: 11/01/2024

  We are aware of the issues with the homeowners system and are working to move around our schedule to get out to the property as quick as possible.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS TELLING THEIR CUSTOMERS THAT THEY ARE PARTNERED WITH OUR MAIN POWER COMPANY (SRP). THIS IS FALSE.AND, ALTHOUGH I HAVE A NO SOLICITING SIGN ON MY DOOR, I WAS STILL SOLICITED.

  

  Business Response

  Date: 08/05/2024

  While we understand the homeowners frustration Inty Power is just an installation company. We work with sales partner & dealers. I attempted to communicate with the homeowner to apologize and try to make it right, she declined any offer to speak and try to rectify the situation or make it right. 

  Customer Answer

  Date: 08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY MOTHER GOT A SYSTEM FROM A ************* FROM INTY TELLING HER THAT SHE WASN'T SIGNING UP AND WAS TAKING ADVANTAGE OF HER. COME TO SEE SURELY, SHE WAS AND WE WENT AHEAD AND CANCELLED ACCORDING TO THE CONTRACT. NOW THEY CALL HER THE NEXT DAY AND SHE SAID SHE DIDN'T WANT IT INSTALLED AS SHE WAS SCHEDULED FOR THE NEXT DAY. WHILE AT THE DOCTORS OFFICE AND NO ONE HOME THEY STILL CONTINUED TO INSTALL GOT THERE BEFORE JOB WAS FINISHED. AND KICKED THEM OUT ***** CALLED AND TOLD US THEY WOULD REMOVE THEM THAT WEEK. NOW ITS BEEN 2 WEEKS LATER AND THEY ARE THREATNING TO PUT A LIEN ON THE HOME AFTER IT HAS BEEN CANCELLED THROUGH THE FINANCING PARTNER. WE HAVE RECORDED THE CONVERSATIONS WHERE THEY SAY IT WAS INDEED CANCELLED. THEY ARE STILL HARASSING US AND THREATENING TO PUT A LIEN AND THAT WE ARE STUCK WITH THEM EVEN THOUGH WE CANCELLED BEFORE THE DATE THE CONTRACT ALLOWED US TOO. THE ***** IS SUPER SHADY.I WOULD STAY AWAY FROM THIS COMPANY NO CLUE HOW THEY ARE STILL IN BUSINESS AFTER RUNNING A SCHEME. NOW AFTER DRILLING HOLES INTO THE **** AND WALLS COME FIX THE DAMAGES YOU HAVE CAUSED AND GRAB YOUR EQUIPMENT. WE ARE REASONABLE BUT WILL GO BASED OFF WHAT THE CONTRACT SAYS. THEY HAVE 20 DAYS TO COME GRAB THE EQUIPMENT OR WE MAY DISPOSE OF IT.

  

  Business Response

  Date: 07/11/2024

  Inty Power has thoroughly reviewed the complaint submitted to the Better Business Bureau by the consumer's son. After our review, we determined that the consumer confirmed the installation date during a phone call on June 25, 2024, at 2:41 p.m. Additionally, the email sent to our company was received after business hours and not within the appropriate time frame, as written notice should have been provided no later than 11:59 p.m. on June 24, 2024. Consequently, we found it appropriate to send the pre-lien notice to the consumer's property. Inty Power is more than willing to address any confusion on the consumer's part to proceed with the remainder of the installation.
  
  

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY INSTALLED MY PANELS IN DECEMBER. HERE IT IS ALMOST APRIL AD I STILL CANNOT USE THEM. I NOW HAVE TO PAY SOLAR PANEL PAYMENTS TO FINANCE COMPANY IN ADDITION TO ELECTRIC BILL. THEY HAVE NOT RETURNED MY TEXTS, MY CALLS OR MY EMAIL. THEY HAVE NOT REIMBURSED ME FOR THE SOLAR PAYMENT I HAVE ALREADY MADE LIKE THEY SAID THEY WOULD. WHEN I DID LAST SPEAK TO THEM AROUND 03/06/24 THEY TOLD ME IT WAS THE CITY BACK LOGGED ON INSPECTIONS. I CALLED THE CITY. THEY PULLED MY FILE AND INFORMED ME THAT THEY NEVER ISSUED A PERMIT BECAUSE **** HAS NOT MADE THE CORRECTIONS THE CITY TOLD THEM TO MAKE. SO, NO PERMIT, OBVIOUSLY NO INSPECTION. THE CITY ALSO TOLD ME THAT INTY ONLY 2 DAYS AGO 03/25/24 FINALLY SUBMITTED SOME PAPERWORK BUT NOT WHAT WAS REQUIRED

  

  Business Response

  Date: 03/28/2024

  I spoke with ***** today to let her know that we have run into unforeseen issues with the city reviewer. The reviewer seems to be confused on some parts of the solar process, and we have reached out to try and speak to him over and over with no response. The reviewer has come back with some things that he would like to see that are unusual to be requested on the plans. We are currently moving forward with accommodating those requests out of pocket on cost rather than continue to try to reach the reviewer to let him know these things he is requesting are not needed. This is unusual to see with plan reviews and *************** takes 3-5 weeks for review times so it has extended the review process quite a bit since every little request they make we have to go through review again. I will be reaching out to the reviewers supervisor today to see if I can get some more answers from them, report the reviewer, and expedite the final review. I have already spoken with accounting to make sure *****'s payments are reimbursed while we work to get this completed. ***** submitted a request for reimbursement and our accounting department had requested more information without a response, so I apologize, it was never our intention to not be in contact, or reimburse. I have given ***** my direct number to reach me anytime and I will be the one to communicate with her from here to make sure she is well taken care of as that is our goal to make sure our Customers are Happy. 
  *******************
  Inty Power
  Customer Happiness Director
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the solar panels from Inty Power in June 2022. The installation was delayed at least 6 months. I pay $136 to the bank that financed the panels and I'm finding that my bills to the electric company, ****** Electric Power are doubling each month so now I am paying double what I paid before I purchased the solar panels. I called Inty Power at the number provided on the webpage but it is an invalid number. I finally went through the bank to get a valid phone number for them but I called and got no answer, left messages and never had a call back. Miraculously, however, the bank called the number they had and someone from Inty Power answered. I had the bank relay the message that I needed a call but I only received a text.Further, neighbors down the street who purchased from **** are experiencing the same problems.

  

  Business Response

  Date: 02/06/2024

  Hi ******, I looked into the phone calls and I do not see where we have any voicemail messaged regarding this matter. I have reached out to you from my direct line ************, fee free to call me. Looking into this I can already see that you have a good offset and production looks good. I would be willing to be this is an issue with the utility company not providing proper credits and/or not having you on the proper solar plan. Please reach back out to me so we can get to the bottom of this swiftly. Thanks!

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Installed on August 12th. The solar panels are on the roof. The last step to the installation was to have my panel box De-rated. My loan amount is $29,340 and some change. I had a scheduled de rate set for October of 2022, they canceled the day TEP came out to turn off our electricity. It was then re scheduled for November 22nd. The same thing happened. The utility company came out to turn off our power for the De-rate, and Inty Power canceled while the technician from TEP was in my drive way. Im simply looking for my project to be completed.

  

  Business Response

  Date: 11/28/2022

  Inty Power will finish the job. Unfortunately we've run into a few issues with electricians. Someone will be contacting you to get the information from the customer to send a check for the ********************** payment. Thank you for your patience with this. 

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 28, 2022, Quativa started the process by hiring Inty to install solar panels on my home. As of today Nov 16, solar panels are not producing electricity. Now I have to make payments on a system that isnt generating electricity. I have been in contact with Inty too many times to get my system working. Inty has been paid for the job, this strain is pushing me to seek legal advice on breach of contract. No one shows up when promised, when they do arrive they spend a few hours here then leave. Never making contact to inform me the status of the situation. On Aug 9, 2022 at 11:11, I get a call from their crew stating that they were at my home but no one was home to gain access to the power box. (Power boxes are no longer in back yards of newer homes, so that the power company has access at all times). When I looked at camera to see if Inty stopped by. I see a truck slow down in front of my home the drive off about three minutes later I received a call. Had they stopped and knocked my 22 year old daughter was home who was well aware of the situation and would have given permission to come onto the property. I was informed by an APS employee over the phone. That the approval process was pushed back, since inty did file the right paperwork. Several times without any prior notification, I would receive texts saying they were here no one was home. This whole process has been very stressful and frustrating. I called back in June to get this started to help save money due to the high temperatures here in AZ. **** s like it was a big mistake trying to do my part on going green and saving money. The employee in the pic obviously didnt come to do any work, especially with crocs on.

  

  Business Response

  Date: 11/18/2022

  We've been in touch with this customer and apologize for the inconvenience. We will also be covering the solar payments until his system is operational.