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Business Profile

TV and Radio Dealers

Walt's TV, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV and Radio Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Jan 20th 2025 Arrived Jan 23rd 2025 (therefore the first day I was able to use the TV)Feb 22st 2025 Contacted Walts TV to start a return via ******* market place like you are suppose to do. -No reply via our records and ******** March 9th 2025 reached out again through Market via ******* chat (did not write the persons name I chatted with) place to Walts TV- no reply again March 21st chatted with Ziad (******** marketplace customer service) and again they reached out -finally Walts tv replied but stated that they would not allow us to return because its past the 30 days See below the rest of the story Walts is not willing to work with us since they decided to not respond to our first request (with in the 30 days). They finally respond after the third request (beyond the 30 days). They are saying they did respond but there is no record on our end or your end (according to the two times I contacted you via chat). I want to return the item and Walts needs to respond to their customers and acknowledge that if a customer contacts them with in the 30 days they need to stand by their policy. It is not the customers fault that they did not want to respond until after the 30 days. That is almost fraud, they decided to wait. I could have had the tv boxed and ready to go to **** or ********** whatever that day since I still have the box. They tried to say we would not have been able to get it mailed back by the next day would not be correct. I will send all of the information/email communication for proof of what we have been talking about. 2000125-7747860 order number ************ ***** tracking number

  • Initial Complaint

    Date:07/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ******* 55inch for my big homie and the screen was broken when it arrived

  • Initial Complaint

    Date:05/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sent me a damaged tv described as new. Box undamaged but ** inside had damage. Business initially accepted my refund request. I work in ******** and went away for a big work sprint. When I returned, I sent the ** out but it was outside the 30 day return window. The business accepted my return and now has the ** which I paid a lot of money for but wont help resolve or refund. This seems like theft to me. Please help

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $2000 television from ****'s TV through Walmart.com on 3/2/24. It was delivered on 3/7/24. When I plugged the television in - the screen was destroyed. There was damage on the packaging when received. I disposed of packaging as I disassembled the box. I reported the issue to ****'s TV immediately and they refused to help refund, or replace solely because the original packaging was not available. ******* said they could not help either as it was sold and paid to a third party (****'s). I have not experienced such crooked behavior on such an expensive item before. ****'s needs to make good on this.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December, I purchased a TV through the Wal-Mart website. It arrived damaged and broken. In January I initiated a return via the Wal-Mart website. I received a couple of emails from the vendor, but never received a return label or any instructions for actually returning the ***In February, they informed me the return window had closed. I never had any way to actually return the *** Never any instructions. After reaching out to Wal-Mart customer service, they asked ************************* to provide a return label. Walts-TV refused.

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A customer service rep named ***** told me more than 5 times that the return pickup for a **, damaged in transit and delivered without notice (disallowing me to refuse delivery), was scheduled for Saturday December 9th 2023. She said she had been on the phone with ***** and that they were going to pickup at the aforementioned date. The ** was left on the porch for ***** pickup all day. I thought it had been taken by ***** as specified but when I called them to check on the pickup tracking information, as it wasn't showing up online as having been picked up, with the confirmation number given to me by *****, they said she had LIED and that it was for a ground delivery and there are NO pickups for ground deliveries on the weekends and the pickup had been scheduled for Monday December 11th. Due to ******' lies and negligence my ** was stolen off of my porch when I had believed it had picked up by *****.

  • Initial Complaint

    Date:05/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/2/23 I placed an order thru waltz and *******.com for two tvs order 2000110-27800025 where the payment was received and the order was shipped with a delivery date of 5/4. After shipping confirmation was received I asked my brother to be at my home to received the items because one was a gift for him where he waited around all day Thursday where no one showed up and no communication was given from anyone. When I looked in to the order Thursday night I saw that there was a delay and it had be rescheduled to Friday. I made arrangements to stay home Friday so that I can be home for the order but once again it didnt arrive. Thru tracking I found that item was with fed ex in **, however there was no communication from anyone and the delivery date was now moved to Saturday. I called ******* on Saturday morning and spend approximately 2 hours with them trying to confirm whats happening with my order only to find out it was canceled and no one knew why. ******* claimed they shipped canceled the order and were unable to replace the order or find something comprable because of the third party waltz who ******* attempted to contact several times with no response. After about another hour ******* was able to finally speak to a waltz representative who claimed the order was canceled due to payment which false because it shipped, she than proceeded to act as if she had no idea what occurred and would call me back. ***** finally admitted they canceled the order with the shipper although it was already set to deliver twice and never notified any party. ***** never gave me an explanation outside of an error on their end and although I explained my situation of work time missed and tried to ask for the order or something comprable, waltz declined to help me or resolve anything.

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ** through Amazon from Walts **. ** was delivered severely damaged. Sent it back using Walts **'s preferred shipper. The ** was sent back 2 weeks ago this coming Friday and Walts ** "claims" they have not received it back in their warehouse. I find that very hard to believe. All I want is my $2000+ refunded to my credit card. Amazon is also not being helpful whatsoever. I am attaching several photos for your review. All I want is to be refunded for the damaged ** they sent me. I don't think this should be so difficult.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on 12/8/2021. I did not receive any order/delivery information until I contacted the company on 12/16/21, I was informed the product was being held by the carrier. On 12/17/21 I received a delivery confirmation but no package had been delivered. I contacted the seller 12/17/21 to inform them I didn't receive the package and was told they would file a claim and assist with a refund within **** business days. I didn't hear from them so contacted my bank to dispute the charge. My bank issued a temporary refund but several months after the seller was able to give them a confirmation of delivery by there carrier company, I was re-billed. I contacted the seller again to request a refund stating I never received the product 3/18/22 and was told they would look into the matter and contact me within 48 hours. After a week with no response, I contacted them again and was told that because their carrier "confirmed delivery" there was nothing more they could do. I inquired about their delivery guarantee as well as their carriers guarantee and was told I could file a police report. After months of back and forth between my bank, the seller and Amazon, I am now trying to get this resolved through BBB and the ****

Walt's TV, Inc. is NOT a BBB Accredited Business.

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