ComplaintsforArizona Specialty Motors

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2021 used **** bronco from them. Traded in my 2018 Tesla model 3. We paid in full for the bronco, they agreed to pay off my loan for the tesla. We have since found out that a lien is still on the bronco for the previous owner and has not been paid. My loan also has not been paid off. We are wanting them to pay off my loan and the broncos loan. The transaction date was 2/21/23.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I requested a refund for the balance remaining on the Extended Warranty I purchased from **************** thru Arizona Specialty Motors (ASM). I waited 8 weeks and on Oct 28, 2022 **************** confirmed that ASM had cashed the refund check. Finally, On Jan 17, the finance manager for ASM (****) told me that the refund check was processed and that he was just waiting for it to arrive. I waited two more weeks and texted **** to inquire about my refund. His last text to me dated Jan 29 said that he had done all he could and it was out of his control. I still have no refund and I cannot get a response from **** despite calling and texting. Could you assist in getting my refund from ASM.

  Business response

  02/14/2023

  We have been communicating with the customer. Claim has been satisfied. 

  Customer response

  02/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle from Arizona Specialty Motors around June 14th and we purchased an extended warranty through them (contract # axppnate36292). We then realized very quickly that this car did not fit our needs and ********** on August 23rd 2022. We put approximately **** miles on the car. We sent Arizona Specialty motors a "cancellation request form" that they themselves told us to submit on September 13th 2022. We never heard anything from them. Then on October 7th 2022, we followed up with them and they requested some additional information and said that they would have to submit all of the info and that we should get our refund in 6-8 weeks. (We soon found out that that was there answer to everything). After not hearing anything for over 8 weeks, we contacted Arizona Specialty motors and they informed us that it is going to be 6-8 weeks. We have consulted with multiple other car dealerships, multiple banks, and even the warranty company that supposedly we had the contract with (cornerstone united) all of them said that payment is sent out promptly and when we contacted cornerstone, they said that they had already closed the account and had sent the payment back in November on the 16th 2022!!!We were told that the check should be more than $2700!!!WE ALSO DID SOME RESEARCH THROUGH THE BBB AND IT LOOKS LIKE I AM NOT THEIR 1ST VICTIM. We need your help to get this resolved and for the cash amount stated.Thank you.

  Business response

  01/18/2023

  The cancellation process, and timeline varies between service contract companies. We submitted all supporting documents once they were received and followed the proper procedure. Once the warranty company completes the cancellation they always tell us to give it about 30 days to process and for the check to come through. We just recently received the check, and our accounting office only comes in Fridays. The check will be mailed out to the clients this coming Friday in the amount due back per the warranty company. 

  Customer response

  02/01/2023

  I'm really sorry, I wasn't certain that you needed me to respond until I had received the payment. Currently, they had said that the payment was going to be sent on Friday the 20th of January 2023. I still have not received anything (and you would think that I would've by now). Please do not close this case as of yet, because these guys are very dishonest as I have come to find out through other disputes with them in the past.
  I HAVE NOT RECEIVED ANYTHING FROM THEM YET! (1-24-23)
  As I stated earlier, the warranty company that we contacted back in December stated that they reimbursed this warranty the last week of November (to *******) and closed out our account that same day in November! Something sounds fishy and that is why I need your help.

  Thank you,

  ****

  Business response

  03/26/2024

  The last transaction that included the ****** GTR was totally fraudulent from a trade in standpoint. The repairs that needed to be done due to the theft of parts and incorrect replacement parts along with the undisclosed accident far exceeds what they are asking for.At this time they are not eligible for a refund due to the previously mentioned that outlines their conduct. In fact, we are considering legal action against them! 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a car and extended warranty from AZ Specialty Motors on 8/3/21. The price of the warranty was $4,495 for 3 yrs. We wanted to cancel the warranty and per the contract with ****************, we could cancel at any time and the pro-rated amount would be refunded. HOWEVER, AZ Specialty Motors did not tell us at the time of purchase that the warranty was put in their name, not ours. **************** then said the refund would go to the dealer and the dealer would need to refund our money. We submitted the cancellation forms on 5/5/22 (only 8 months into the 3 yr plan) and still have not received our refund from the dealer after multiple, calls, emails and texts (2 months):5/5 - called AZ Specialty Motors (dealer). They said they will pro-rate refund ****** sales mgr). 5/27 I called dealer again: said he will follow up with Freedom get back to me. NO RESPONSE.6/10 I called Freedom. They sent refund check to dealer on 6/7/22. 6/15 - spoke to ****************** Mgr). He said he will get with accountant tomorrow, call me back to let me know when check will be/was mailed out. NO RESPONSE.6/23 - **** said Freedoms check cleared their bank by Friday or Saturday and they would mail out check to me Monday (6/20) the latest. We should see it 6/24/22. still no check.6/29/22 - sent email to ************ (dealer), detailed the timeline of events and requested either to send me date/info of when check was mailed or let me know when I can come pick it up. NO RESPONSE.7/1/22 - spoke with ****, he said: h*** ask the accountant to come in and issue a new check. Hed call when she was in so I can drive down and pick it up. Received a text after 5 PM that day that the accountant couldnt come in, so it will have to wait until Tuesday (7/5) but we would probably receive the check in the mail by then.7/5/22 responded to the text stating we have not received any check and they should mail it out traceable mail and send me the tracking info. NO RESPONSE.

  Business response

  07/12/2022

  We are still in the process of working our end of the refund with the warranty company in the next couple days and will then send the customer their refund check.

  Customer response

  07/12/2022

   I have been told time and again "they are processing my refund" although they already confirmed that they received the refund from the ***************** They need to cut the check immediately. I will not close this matter until I receive the refund.

  Business response

  07/20/2022

  A ***** has been sent with the warranty check refund in the amount directed by **************** company. ***** tracking number ************

  Customer response

  07/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2009 Mini ****** on March 26, 2022 from Arizona Specialty Motors, and traded in a ***** ***. Per the contract, ASM was to pay off my trade as part of the purchase deal. I was told by my salesman, ****, that the dealer has 30 days to pay off a trade. I have been in touch with **** weekly, for several weeks trying to get this resolved. Well, **** had asked me to get in touch with him today because he was off when I contacted him late last week. **** assured me, 2 weeks in a row, that he would make sure the *** was paid off this week. I reached out to him on the agreed date, and now he won't respond to my communication. It has been 30+ days and my bank confirms that there has been no contact by ASM to obtain a pay off, much less pay what they agreed to pay for the trade. The right thing for ASM to do is, fulfill their part of the contract, and pay off the ***. In addition, the 2009 Mini ****** has required thousands of dollars of repairs, some covered by extended warranty, but more bothersome is that in the 30+ days I have owned the Mini, it has spent 3 weeks out of commission waiting on those repairs.

  Business response

  05/04/2022

  We did pay off the loan for the client and provided a tracking number for the fed ex which was used to send the payment to her bank. There was a slight delay on our end in getting this handled and for that we apologize. 

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2008 Dodge Ram **** from Arizona Specialty Motors on 3/2/22. We have recently been in a bad accident so we haven't been driving much. After a few times driving the truck they sold us we noticed it was shifting really hard. Finally, it wouldn't shift into 5th or 6th gear. We had a transmission shop look at it and they said it was apparent that someone had freshly cleaned in there. So they band-aided a problem and sold us a ticking time bomb. We have driven the truck only 604 miles in the 3 weeks we've owned it. This dealership hid a problem and now we are stuck with it. On 3/17/2022 I spoke to the owner, *************************** and he told me that he would not take the truck back or fix the transmission. It would have been very easy to treat us with respect and do the right thing but instead he was super rude and lied to me about having a recording of the transaction. When I asked for the name of his attorney, he hung up on me. We had no choice and ended up having to pay for a transmission rebuild, which was $4,586. We are requesting reimbursement for this amount.

  Business response

  04/06/2022

  We sold ****** the truck in perfect working condition. On the date of sale, a warranty was offered to ****** and his wife not once, not twice, but three times. They sat in the finance office and turned down any warranty offered to them. They were offered true comprehensive coverage which was defined clearly to them as coverage that not only covers all major mechanical components, but also covered electronic components and wiring harnesses.  ******s wife sat there laughing arrogantly as she stated that her husband is a "macgyver" and he can fix anything and she believes the $3500 cost of the warranty was way too much. I then proceeded to tell her that though he may be able to fix mechanical issues, without the proper computer software, he could not address electrical issues and the warranty I offered them also included those as well as the powertrain. ****** and his wife then proceeded to laugh in our face as they bragged about how ****** has "hacked" into on of their Volkswagen ECUS before(copyright infringement) when the dealer told him he would not be able to, and that they refuse to buy the warranty. When they called in to complain about the repair the truck needed, they lied by saying we only offered them a warranty on the wiring. NO such warranty even exists and we have 4 witnesses in the dealership that day, which heard what was offered, and know that was not the case. I made them fully aware that they are buying the vehicle as is, with no promises, or guarantees from us as the dealership, and ****** ****** the "AS IS" buyers guide form. 

  Customer response

  04/15/2022

  Just because I signed "as-is", that does not negate Arizona law 44-1267-implied warranty of merchantability.  There was a major defect with the truck when it was sold to us, and it took 604 miles for us to discover it because of the measures they took to band aid the issue. Additionally, when we purchased the truck the hood warning light was on. It was off when we arrived to pick the truck up. ************ has found that they resolved this by using a zip tie and "rigging" the switch rather than simply replacing it. It is illegal for a dealership to tamper with a safety device.  This complaint is not resolved. 

  Business response

  04/16/2022

  The customer should really read the law ********************** law ******* before citing it. Here is where it is clearly written and explained:

   C. For the purposes of this section, the implied warranty of merchantability is met if the motor vehicle functions in a safe condition as provided in title 28, chapter 3, article 16 and is substantially free of any defect that significantly limits the use of the motor vehicle for the ordinary purpose of transportation on any public highway. The implied warranty of merchantability expires at midnight of the fifteenth calendar day after delivery of a used motor vehicle or when a used motor vehicle has been driven five hundred miles after delivery, whichever is earlier. In calculating time under this subsection, a day on which the warranty is breached is excluded and all subsequent days in which the motor vehicle fails to conform with the implied warranty of merchantability are also excluded. In calculating distance under this subsection, the miles driven to obtain or in connection with the repair, servicing or testing of the motor vehicle that fails to conform with the implied warranty of merchantability are excluded.D. The implied warranty of merchantability described in this section does not extend to damage that occurs after the sale of the motor vehicle and that is the result of any abuse, misuse, neglect, failure to perform regular maintenance or to maintain adequate oil, coolant or other required fluid or lubricant or off road use, racing or towing.

  Customer response

  05/15/2022

  Exactly, the implied warranty of merchantability was not met as the motor vehicle does NOT function in a safe condition nor is it substantially free of any defect that significantly limits the use of the motor vehicle for the ordinary purpose of transportation on any public highway.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/15/21 I signed the contract to purchase a **** Hummer H2, VIN ***************** presumably only one owner, in mint conditioning ****** miles. I paid down $ ******** and financed $ *********. I advised them that I needed the vehicle ASAP because I was going to ship my vehicle to my daughter who attends the *********************. I was planning to use the same auto shipping company to deliver the H2 from ***** ** to ********* **. The vehicle, I was promised, would arrive by Saturday, but it did not arrive on Saturday and it is only after numerous calls TO ** SPECIALTY MOTORS it arrived on Tuesday. and according to the truck driver it has been sitting in their yard for 4 days. When I inspected the vehicle I found a MAJOR CRACK ON THE WINDSHIELD and the driver-side rearview mirror very foggy, to the point where you cannot see what is behind the vehicle. I contacted ********************* and "****" and was told that the auto transport company is responsible for the damage and that they would contact me to repla]ce the windshield. To date nobody has contacted me, the windshield is still cracked and I cannot even pass inspection to apply for a title in my name. I called repeatedly ** Specialty Motors to intervene, THEY CONTRACTED THE SHIPPING COMPANY HENCE THEY NEED TO MAKE THEM DO THE REPAIRS. They ignored my requests to provide me with the name phone number of the auto transport company BUT ALL MY EFFORTS HAVE BEEN TO NO AVAIL I HAVE BEEN DEALING with a *********************, a salesman, and a "****" presumably the manager. of the dealership. To date, he has refused to provide his last name. I WOULD LIKE TO URGE YOU TO HELP ME COMPEL THEM TO REPLACE THE WINDSHIELD AND REPAIR THE REARVIEW MIRROR. They did not use the auto transport company that I wanted THEY NEED TO MAKE ARRANGMENTS WITH THE COMPANY THAT THEY CONTRACTED TO MAKE THE REPAIRS. I AM A PHYSICIAN AND HAVE A HEAVY SCHEDULE THIS IS INTERFERING WITH MY PATIENTS CARE. I MAY A RENTAL CAR DURING REPAIRS.

  Business response

  01/19/2022

  To Whom it may ***************************** called and let us know that the transport company had damaged his new vehicle while making delivery which we then called the transport company and they tried contacting ************** to arrange repairs and were met with a very Hostile ************** and were unable to make those arrangements unbeknownst to us.

  We were contacted by ************** again letting us know that the transport company had not made arrangements for repairs as of yet and we re-called them to make the arrangements.  That phone call was also extremely hostile from ************** and we were even threatened by him in the process.

  We have tried to make these arrangements and believe that they have been made and performed at this point so it should be handled.

  No Further action is necessary and this should be done and handled.

  Regards,

  Arizona Specialty Motors

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/16/21 I purchased a 2007 ****** Fj Cruiser from Arizona Specialty Motors. The ad posted online said the vehicle was "exceptional" and that it had been "rigorously inspected and detailed to the highest standards". I have attached a picture of the description they posted on their website. The vehicle had ****** miles on it, it currently has less than ******. December 14th it was pointed out to me while looking at the engine that there was rust. I then inspected underneath the car and saw considerable amounts of rust. I then called Arizona Specialty Motors and requested a copy of the CarFax. I have attached it with this complaint. I contacted ASM. Spoke with Al the owner, he stated he would give me a different car on his lot if I agreed that I would not state that he knew of the rust and/or spray painted the under carriage. I told him I would look at his cars and let him know. I told him what I would want, and he stated it would take weeks possibly months. I informed him the ** is not safe to drive. I asked for a refund, and he said "no, absolutely not". After collecting 2 estimates from auto body shops regarding the extent of the rust. I emailed ASM and stated I wanted a refund of my money. In the email I shared all the information I had collected at the time regarding the car. Email stated that considering the owner, Al's 20+ years in the business and the fact that they claim they "rigorously inspected" the car and missed $8,400.00+ worth of damage, I did not want another car from his dealership. The estimates are attached. The estimate and attached pictures show extensive rust and extremally costly repairs. The cost of damages is estimated at $8400-$16,073.66. Both body shops stated the car should never have been sold and should have been totaled out. Macco stated that the vehicle under carriage had been spray painted to conceal the extensive rust damage. They stated the car in not safe to drive. I have attached pictures, have 30+ more. AMS is no speaking w/me.

  Business response

  01/19/2022

  To Whom it may concern,

  We met with **** and she requested us to buy her vehicle back from her, which we have done so and have submitted the payoff for her Jeep with her ************ as requested by her.

  This matter has been resolved.

  Regards,

  Arizona Specialty Motors

• Initial Complaint

  11/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Arizona Specialty Motors sold me a 2014 Jeep Wrangler, VIN *****************, on May 21, 2021. At the time of sale Arizona Specialty Motors did not have title to the vehicle, and as of the date of this complaint, 165 days following the sale, Arizona Specialty Motors still does not have title to the vehicle, in violation of Arizona Revised Statutes Section 28-4409. For a number of months, we attempted to resolve the issue by working with the finance manager, but he was not helpful or responsive. We also attempted to speak to the owner, Al, who told us that our only option was to return the Jeep for a different car in inventory to which Arizona Specialty Motors actually holds the title. When we asked Al if he knew how long he had to produce the title following sale of the vehicle, he said he did not knoweither he is undereducated about dealership laws or he chose to hide the information from us. In either scenario, the actions of Arizona Specialty Motors amount to unfair and deceptive acts and practices in violation of Arizonas Consumer Fraud Act.I have been unable to register the vehicle in Montana, and we have been forced to hire an attorney to attempt to resolve this matter, but the dealership still has not produced the title. We have also filed a Title Complaint Report with the MVD.We believe a fair and equitable resolution would be for Arizona Specialty Motors to provide us a full refund of the sale price in exchange for returning the vehicle. This has taken considerable time on our part, as well as the cost to us for attorneys fees and for shipping the vehicle back to Arizona so we can return it to Arizona Specialty Motors.

  Business response

  11/11/2021

  There has been no intentional fraud or deception in this transaction whatsoever. We have had contestant communication with the ********* and their attorney from inception. The vehicles title has been legally transferred to them and this issue has been resolved. 

  Respectfully,

  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩