Reviews

I purchased a jeep from this dealer on Oct 9th and the day after I had an issue with the start stop system and a few other. I took it back the next day and I was told by my sale rep that it may have an issue with the aux. battery and might have to be replaced. I didnt hear back until Oct 17th when they told me everything was fine and there was no issues after inspection. I asked for documentation of what they did but the service guy was gone. 2 months later I have the same message now showing up again so I made an appointment to get it checked , this is now the 3rd time I take my vehicle back and im now being told the battery is no longer good and there is something wrong with the switch. I asked why this wasn't brought up to my attention the first time around if it's the same issue I am having since I purchased. They claim they didn't have a code to run off and that they tested the batteries and that at the moment they probably just charged the battery. Now they want me to purchase the battery and pay an installing fee to fix "the problem" I was trying to understand why I have to pay to get the battery changed when they told me from the beginning it would be replaced ? They checked the history and stated it was never replaced . They told me it's a wear and tear issue and I am responsible for purchasing the battery since it's not under warranty. ******* said theyd try to get it aproved for them to cover the battery but they denied, the issue that was brought up to there attention since I purchased the vehicle and now I have to pay close to $400 to get this fixed. It has costed me time off of work just to drop off and pick up my vehicle. I now have to pay to get to work while they fix the issue and every time I go out there I have to drive half hour just to have the same issue occur. It is very inconvenient for me. I went months looking for the right vehicle and decided to do my buisness with this dealership but now it has become very frustrating.

Thank you for taking the time to share your feedback with us. We genuinely appreciate your openness and want to assure you that your concerns are of utmost importance to us. It is through valuable feedback like yours that we can identify areas for improvement and strive to enhance the overall customer experience. We understand that your time is valuable, and we regret any inconvenience you've faced during this process. Our commitment is to spend the time necessary for each customer. Once again, we appreciate your patience and understanding.

This dealership is horrible!!...Took my daughter there to purchase her very first car, walked In and asked to see a vehicle on the lot I was interested in and immediately got crazy looks and a smartass question about buying a car. Why else would I be asking to see a car? Was told a salesperson would be sent out, 30 minutes later nothing. I guess if u don't look rich they want no parts. They lost out on a customer ready to make a cash purchase because they're stuck up! DON'T DO IT UNLESS U LIKE BEING PROFILED BECAUSE U DONT LOOK LIKE THEM! THIS PLACE IS TRASH!

I'm really sorry that your experience was so disappointing. Everyone deserves respectful and attentive service when making a significant purchase like a car. Please know that we would never intentionally ignore a customer. We assure you that it was an oversight, and we will do better in the future. We thank you for making us aware of the situation and wish the complainant the best of luck.

Bought a car from them last week was asket if I wanted gap and was told if get it *** the car gets stolen it would pay me 10k above what insurance so I said sure when I was looking over my paperwork when I got home I see they charged me ****** for gap and ****** for the 10k part, I was never told it wasnt part of the gap, called and complained *** was to to bad you signed the papers and so more or less F off. These people are crooks dont buy from them!!!!

I'm really sorry to hear about your experience. It sounds frustrating to discover additional charges you weren't aware of. Being transparent about these details is crucial, and it's understandable that this situation has left you feeling disappointed. We thank you for making us aware of the situation and wish the complainant the best of luck.

Would avoid doing business with Auto House in Tempe or any location. We were working with a salesman at the Temple location. I committed to buy a truck.....it was a CASH offer and the following morning when I thought we were going to do paperwork.....we were told that someone else was looking at the truck around 4pm today and they had first choice. I clearly state I would buy the truck multiple communication from their staff that stated it was available, I committed to purchase the truck with the salesman and it was a CASH sale for the price listed on multiple web listings. There are so many reputable car dealerships.... DON'T WASTE your time with Auto House.

We take our commitment to customer satisfaction seriously, and we deeply regret any disappointment this situation may have caused you. We understand that you were interested in purchasing a vehicle for cash, but someone else placed a deposit ahead of you, and we honored their reservation. At our dealership, we operate on a "first-come, first-served" basis when it comes to vehicle reservations. When a customer places a deposit on a vehicle, they secure their position in line, and we prioritize their reservation based on that order. This policy helps ensure transparency and fairness in our sales process. We wish the complainant the best of luck.

NEGATIVE 10 This place sold my boyfriend a truck and its been a NON STOP issue since purchasing this vehicle. Engine / Transmission issues he bought through Tempe location , but the vehicle came from the Peoria location.its been in their shop 7 times now since he purchased in March.its had transmission issues like no other and they can't seem to get it right, they never communicate. you have to call and call and call to get some answers. It still idles rough to this day and shuts off randomly when driving?!?!? , but they are saying everything is fine with this vehicle.Not to mention when the first issue started the Tempe and Peoria location basically fought over who's problem it was to fix and its been a disaster since that day! OH and you don't get a loner EVEN if they sell you a vehicle that never should have been on the lot to sell in the first place! They SOLD him an unsafe vehicle that they can't seem to care to fix They talk you up sell you and then basically say s**** you... TERRIBLE place don't buy here you might get screwed

I'm truly sorry to hear about the ongoing issues your boyfriend has faced with the truck purchased from this dealership. Maintaining honesty about a vehicle's history is crucial, and that is why we strive to continue to be the best of the best when it comes to building trust and transparency. We take our rating as a top-rated CARFAX dealer seriously and thank you for making us aware of the situation. We wish the complainant the best of luck.

Worst buying experience ever! Bought a car on trade added a ***** dollar warranty and since buying the vehicle the dealership has had possession longer than I have. Repeated electrical issues, ac went out and needed new control arms not covered by the warranty. After having the vehicle for 2 weeks I insisted on a loan/rental vehicle. Was called by ****** on day 5 on rental car and was told sorry your car isnt ready but we only provide 5 days of rental car. This company is horrific to deal with and cites no lemon laws apply.

We're genuinely disheartened to hear about your experience. Transparency is at the core of our values, and we strive to provide comprehensive vehicle histories to all our customers. We thank you for making us aware of the situation and wish you the best of luck.