Reviews
This profile includes reviews for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,658 Customer Reviews
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Review fromCarol C
Date: 04/12/2025
5 starsExcelente servicio, buen carro y muy rpida la gestin. Muy contentosReview fromTony T
Date: 04/12/2025
5 starsGreat place and the salespeople ***** really help with the paper work and test drive the perfect vehicleReview fromMichael S
Date: 04/11/2025
5 stars***** was awesome! Excellent customer service and very friendly! He made the whole process quick and easy!Review fromTania M
Date: 04/10/2025
5 stars**** was truly very helpful, welcoming, patient and detail *********** exoerience was truly wonderful, I am very grateful to drivetime for assisting me in purchasing my vehicle and truly making the process feel seamless.I would recommend Drivetime to anyone and everyone.**** thank you so much for being exceptional and going the extra mile, you are awesome!Thank you, ****, and Drivetime!Review fromEmily M
Date: 04/08/2025
5 stars1st time buying a car, but it was an amazing experience, Ms.Chakeriah was so friendly, helpful and patient, she answered all my questions and went over multiple cars with me to help me find the perfect one for me! 10 out 10 experience would recommendReview fromSara M
Date: 04/08/2025
5 starsWas exactly what they said it was going to be. Walk in the verify call the bank and boom you get a print out of the vehicles you go look let them know what keys you want you go look at each car pick one test drive come back sit down they give you the down which you are already aware of, a few more options u can add like a warranty and sign and BOOM YOUR IN YOUR NEW CAR.. ZOOM ZOOM.. A++++ Never bought a car so swift and smooth in my life.Review fromAndre B
Date: 04/08/2025
5 starsGreat place , got the car I wanted and was approved quick.Review fromFontella B
Date: 04/08/2025
5 stars******* ********* was great. Excellent customer service, explained everything in detail, did more than his part to make sure I purchased a nice , dependable car, and he made me feel right at home. The manager a d him both welcomed me with smiles and kindness. Lots of laughs a d great conversation during my entire purchase process. Thank you Druvetine of Chesapeake.Review fromThomas B
Date: 04/08/2025
5 starsNo would help me get into a Vehicle buy Drivetime did!! Excellent Service!!Review fromChristale N
Date: 04/07/2025
1 starChristale N
Date: 04/07/2025
I bought my car yesterday and I have a transmission light or fault now
DriveTime
Date: 04/09/2025
Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.
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