Reviews

If I could provide zero stars that is exactly what I would do. They dont even deserve a rating. I bought a car in November of 2023. The car didnt work. I would drive down the road and it would completely stall out and shut down. I had to immediately return the car. Which they did voluntarily take back. In doing so they told me that this next car I was being put into was the only car I could receive and if there was something wrong with it they wouldnt be putting me in another car. They stated the return policy. Well in ******** it didnt rain for 30 days. We got a horrible week of rain and my driver side and passenger side of my car FLOODED. When I say flooded I could scoop water out. But it was passed the 30 day ***** They said there was nothing they could do. This car has had problem after problem after problem. And again. There is nothing they can do. They sold me the car this way. A car that had been leaking for who knows how long before I bought the car. Instead of insuring people are being put into cars safely they are out here taking advantage of people trying to get back on their feet. Stay clear people. Most cars they sell are lemons. They do not do correct inspections on cars. given both cars I bought from there is enough proof alone. I worked so hard to get back on my feet and since getting this car it has been problem after problem.

Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any concerns our customer experienced and the frustrations this caused. Please know that we make every effort to prevent malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. As it is DriveTimes goal to provide affordable and reliable vehicles to all our customers, we offer an optional *************** Contract (VSC) for 5-years/50,000-miles to assist in most situations of mechanical failure. That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.

Not happy with my purchase. Was charged the highest financing of ***** percent for a 2017 ****** ***** . They did not let me choose the vehicle I wanted. I'm very angry. The vehicle is not worth *********. The vehicle also smelled really bad. They could @ least clean the vehicles before selling them to customers. The mileage is too high as well. They had the same vehicle in white and wanted to charge me more money.

Thank you for bringing this matter to our attention; we always appreciate the opportunity to address our customers concerns. Please know that ******************** strives to provide reliable, affordable automobiles to all of our customers, and it is our goal as a ********************** to be transparent through all steps of the buying process. We do provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details payment process, as well as, the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, total sales price. We offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase and contract terms. If they are not pleased, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We are saddened to hear our customer is dissatisfied with the loan terms. They are welcome to reach out to ***********, our loan servicing partner, at **************, should they have any questions pertaining to loan terms. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our ***************************** at **************.