Customer ReviewsforDriveTime

I WOULD NEVER EVER GET A VEHICLE FROM THESE PEOPLE AGAIN!! YOU TURN THE VEHICLE BACK IN TO THEM BECAUSE YOU REALIZE THAT IT WAS MORE THAN WHAT YOU ANTICIPATED THE COST WAS AND THEY STILL WANT MONEY FROM YOU. THEY DID NOT DO THE RIGHT THING WHEN WE TOOK THE VEHICLE BACK TO THEM THEY JUST TELL YOU THAT IT HAS BEEN TAKEN CARE OF AND ALL IN ALL IT HASN'T!!

Thank you for bringing this matter to our attention; we always appreciate the opportunity to address our customers concerns. Please know that ******************** strives to provide reliable, affordable automobiles to all of our customers, and it is our goal as a ********************** to be transparent through all steps of the buying process. We do provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details payment process, as well as, the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, total sales price. We offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase and contract terms. If they are not pleased, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We are saddened to hear our customer is dissatisfied with the loan terms. They are welcome to reach out to ***********, our loan servicing partner, at **************, should they have any questions pertaining to loan terms. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our Customer ******************** at **************.

Dont buy nothing from these people they are scammers totally they lock your car so you cant fixed it so you have to be behind your payments on your car notes dont buy nothing from this people its not worth it!

Thank you for bringing this matter to our attention; we appreciate the opportunity to address our customers concerns. We regret to hear of any mechanical concerns our customer has experienced and the frustrations this caused. Please know that we make every effort to prevent mechanical malfunctions by inspecting each of our vehicles before transporting them to our sales lots. However, since our vehicles are pre-owned, we are unable to predict exactly if or when these issues may arise. For this reason, we provide a 30-day, 1,500-mile warranty and offer our customers the option to purchase an additional protection plan. It is important for our customers to know that if the repairs needed on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). That said, we apologize once more for our customer's dissatisfaction with our **********************. If our customer wishes to discuss their concerns directly with us, we encourage them to contact our Customer ******************** at **************.