ComplaintsforClever Investor LLC

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a few issues with this company. I am seeking a partial refund but I also want to inform the public so others don't make the same mistake I did. First of all, I feel I was totally sold to and lied to about what I would be getting with their mentoring program. Instead they throw all this info at you but you are still left to figure it out on your own. I was basically told I would be guided every step of the way for setting up websites, creating campaigns, etc. I wasn't ready to commit to it and the sales guy roped me into it. Just a warning to others, definitely take some time and think about it before you commit. About 5 days after signing up (2 days past the refund period) my mom fell very ill with a chronic disease which has taken me away from time to commit to the program. I have hardly tapped into the program but they still claim they can't refund education and all they can do is let me push out my 6 month program to a different date. Over the weekend my son was admitted to the hospital and now I really need those funds to pay medical bills, the company unfortunately still will not refund the money. And now that I am in need of those funds for medical bills I just feel sick to my stomach about it. I don't believe they are a bad company, I just find it odd that they can't sympathize with life circumstances and I want to warn others about it. It's no small amount of money and I feel the company should be providing more than they do. I am not even seeking a full refund, just a partial to make up for the resources that were provided.

  Business response

  10/03/2023

  This is being resolved with the customer directly. 

  Customer response

  10/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 19, 2022 they tried to charge my card but the payment wouldn't go though and I got locked out of the website. Even tough they did receive the payment by Oct 24, 2022 and that's the day it posted so the charge was a couple days before that. I continued to try to get on but it never opened to the Deal Automator where I could access the site. So my complaint is that they got there money for the month but I never received my service I paid for. $99

  Business response

  11/02/2022

  Hello, 

  As stated in our reply to you in 11/1/2022, from Ticket ******, it looks like you have two subscriptions. The PRO Membership, which was included with your Do Deals With Me order and bills at $97 a month and then there is the Deal Automator paid version, which you bought in 7/19/2022 and bills ta $99 a month. 
   
  The PRO membership charge appears to have declined for October so access was restricted to the membership only and your most recent Deal Automator charge was 10/19/2022, which is correct for the 30 day billing cycle from your purchase. Deal Automator is set to bill on 11/19/2022 at $99. 

  You are not locked out of your account and can still access both your student portal and the Deal Automator. 

  If you wish to modify your subscriptions please reply to our email in Ticket #******

• Initial Complaint

  06/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase with clever investor on 5/30/2022 that has a 30 money back guarantee. As of 6/16/22 Ive been attempting to get a refund of $97. The product has not been opened or used. I joined one meeting and decided it wasnt for me. Ive sent several email bc they dont provide a CS ph#. I was told in am email "Great new! You wont be billed going forward. In an attempt to distract me from the 30 da refund policy. Ive sent several emails and no response other than automated responses. Please help me resolve this. As I have pictures of the pages with the guarantee specified and am unemployed and need this refund. Below is the email I rcvd with no mention of REFUND as the Ticket requested, Ive also attached a pic of the guarantee: Support Team (Clever Investor)Jun 16, 2022, 4:00 PM MST Hello *******, Thank you for reaching out to Clever Investor. I am sorry you wish to cancel your PRO Membership but am happy to help your resolve your request. As requested, I have cancelled your subscription and you will not be billed moving forward. If you wish to rejoin our PRO Membership at anytime, you can sign up here: Sign up for PRO Warmly,**** ??Clever Investor Support Team Monday- Friday 9 AM to 4 PM (******* MST)CLOSED on Weekends and Holidays You may be sent a survey upon your ticket being closed. Your feedback helps us help you!

  Business response

  06/20/2022

  This refund was requested on 6/16/2022  and approved on 6/20/2022. Please allow 5-7 business days for the funds to appear to your account and email our team for any additional questions. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩